BJ's Restaurant & Brewhouse - Columbia

Review summary

1. OT

   OpenTable Diner VIP

   Washington DC1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I arrived to the location with a reservation to be told that I would have to wait as there were multiple people ahead of me. I asked if I had to wait even with a reservation and was told yes. The young lady at the desk didn’t even ask for my name for my reservation that was set and ACCEPTED hours prior. I then asked how long the wait would be and was told it was dependent on the busboys efficiency. The lack of professionalism, and above all care was insane. We promptly left and went elsewhere. Don’t waste your time. Thankfully there were other restaurants in the area so we were still able to dine.
   

   BJ's Restaurant & Brewhouse - ColumbiaResponded 2 days ago

   We're truly sorry to hear about your experience. This is not the level of service we strive for, and your feedback is invaluable. We’re addressing this with our team to ensure it doesn’t happen again. Thank you for bringing this to our attention.
   

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2. T

   Tracey

   Baltimore2 reviews

   2.0

   Dined on February 17, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   I’d really been looking forward to trying the food at BJ’s. However, we were highly disappointed in our food. The fish and chips lacked flavor. Without the tartar sauce, I wouldn’t have been able to eat the couple bites that I did. My date had ribs. While the sauce was delicious, the ribs were tough. After ordering a full rack, that was just a few bucks more than the half, he was so disappointed and felt he wasted money. We both looked at each other and said maybe we should’ve just tried burgers. Sooo disappointed.
   

   BJ's Restaurant & Brewhouse - ColumbiaResponded on February 18, 2025

   Hi Tracey. I am so sorry to hear about the issues with your food. I wouldn't like that either! We will address this with our team. On your next visit, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant.
   

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3. H

   Holly

   Baltimore6 reviews

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our family went during Valentine's Day and it was busy. Omar took our order and it was a nice family evening out.
   

   BJ's Restaurant & Brewhouse - ColumbiaResponded on February 17, 2025

   We're thrilled to hear you had a wonderful family evening with us on Valentine's Day! Thanks for highlighting Omar's great service. We appreciate your support and look forward to welcoming you back soon for more memorable moments!
   

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4. T

   Tori VIP

   Charlotte17 reviews

   4.0

   Dined on February 14, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Good food and service as always..My kids really enjoy this restaurant.
   

   BJ's Restaurant & Brewhouse - ColumbiaResponded on February 16, 2025

   Thanks for the great feedback, Tori! We're thrilled to hear that you and your kids enjoy our food and service. We appreciate your support and look forward to welcoming you all back soon for another family meal!
   

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5. R

   Raven VIP

   Baltimore18 reviews

   4.0

   Dined on February 12, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   My friend and I were here for Happy Hour & the Daily Special. We had a great time. The burgers were delicious and the servers we had were excellent.
   

   BJ's Restaurant & Brewhouse - ColumbiaResponded on February 19, 2025

   Thanks for the great feedback, Raven! We're thrilled you and your friend enjoyed Happy Hour and our burgers. Our team works hard to provide excellent service, and it's fantastic to hear they made your experience special. We can't wait to welcome you back soon!
   

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6. A

   Abigail VIP

   Washington DC8 reviews

   3.0

   Dined on December 24, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Food and service were average. Would go back but not a favorite.
   

   BJ's Restaurant & Brewhouse - ColumbiaResponded on December 26, 2024

   Abigail, thank you for your feedback! We appreciate your honesty and are glad to hear you’d consider returning. We're always striving to improve our food and service, and your insights will help us enhance our guest experience. We hope to impress you next time!
   

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7. R

   Robert

   Baltimore20 reviews

   5.0

   Dined on October 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loving them with friends and family service was great.
   

   BJ's Restaurant & Brewhouse - ColumbiaResponded on October 9, 2024

   Robert, we’re thrilled to hear you’re enjoying our service with friends and family! Your support means a lot to us. Thanks for sharing your positive experience!
   

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8. B

   Brian

   Baltimore1 review

   2.0

   Dined on October 5, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Maitre d' seemed bored and indifferent; waitress was clearly indifferent at best. Claimed not to have cabernet sauvignon; also did not have a hard seltzer listed on the menu. When we asked about a different one, she brought out the can, set it on the table, and walked away. We had to catch her attention, some time later, to request a glass. The sirloin I ordered did not come with the sauce the menu described and was completely overcooked (I had asked for medium, it was not even pink). To her credit, she offered to replace it. Not wanting to waste, I declined.
   

   BJ's Restaurant & Brewhouse - ColumbiaResponded on October 8, 2024

   Thank you for sharing your experience Brian. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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9. J

   Jomo

   Baltimore6 reviews

   4.0

   Dined on September 7, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food was great, the waiter kept forgetting things we needed. Otherwise a pretty good experience.
   

   BJ's Restaurant & Brewhouse - ColumbiaResponded on September 9, 2024

   Thanks for your feedback, Jomo! We're thrilled you enjoyed the food. We appreciate your notes about the service and will address that with our team to ensure a smoother experience next time. Hope to see you again soon!
   

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10. K

    Kim VIP

    Baltimore28 reviews

    4.0

    Dined on August 25, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    The prime rib special was Very Good! Waiter was hustling also.
    

    BJ's Restaurant & Brewhouse - ColumbiaResponded on August 28, 2024

    Thank you for your feedback, Kim! We're thrilled to hear you enjoyed the prime rib special and appreciated our wait staff's efforts. We strive for great experiences and hope to delight you even more on your next visit!
    

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