BJ's Restaurant & Brewhouse - Puente Hills

Review summary

1. j

   jay

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined on February 23, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Food was cold and was replaced with a new plate. Waitress was understanding
   

   BJ's Restaurant & Brewhouse - Puente HillsResponded on February 27, 2025

   Hi Jay, thanks for your feedback. We’re sorry to hear your food wasn't up to standard but glad our waitress was able to assist. We’re always striving to improve and appreciate your input. We hope to provide a better experience on your next visit!
   

   Is this helpful?

2. I

   Itzel

   Los Angeles

   1 review

   5.0

   1 review

   Dined on January 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 2

   good time went here a week ago had a horrible experience but this time our server was super nice and super quick
   

   BJ's Restaurant & Brewhouse - Puente HillsResponded on January 16, 2025

   Itzel, we’re thrilled to hear you had a great experience during your recent visit! Our team works hard to provide excellent service, and it’s wonderful to know your server made a positive impact. We look forward to seeing you again soon!
   

   Is this helpful?

3. j

   john

   VIP

   Los Angeles

   96 reviews

   2.0

   96 reviews

   Dined on December 30, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   our worst experience ever here. my meal was delivered 20 minutes before my wife's. her vegetables were tough and undercooked. my chili in a bread bowl and side salad were fine. service was mediocre, at best, not their best effort
   

   BJ's Restaurant & Brewhouse - Puente HillsResponded on December 31, 2024

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Puente Hills restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

   Is this helpful?

4. K

   Kevin

   Las Vegas

   1 review

   2.0

   1 review

   Dined on December 28, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   We asked to have our floor cleaned by the host but he completely ignored us and we had to wait for our server to ask again and have him do it.
   

   BJ's Restaurant & Brewhouse - Puente HillsResponded on December 29, 2024

   Thanks for letting us know about your experience, Kevin. Every guest certainly deserves a clean, orderly dining area, and we're sorry that didn't happen for you. Our Operations team will look into your feedback further to make sure that anything which should be addressed is addressed!
   

   Is this helpful?

5. J

   John

   Los Angeles

   1 review

   5.0

   1 review

   Dined on December 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Company luncheon gathering on day-after Christmas, many open tables so immediately warm greeting by the hostess and got seated. Menu was comprehensive for a micro-brewery house, ranging from hot-and-spicy wings appetizer to healthy soup and salad combo, with popular flat bread pizza, BBQ ribs, steaks and fishes in between, all complementary to restaurant's immense selection of brewery choice from light to medium to full-body taste of fresh ales.
   

   BJ's Restaurant & Brewhouse - Puente HillsResponded on December 30, 2024

   Thanks for the fantastic review, John! We're thrilled to hear you enjoyed our welcoming atmosphere and diverse menu options. It’s great to know you appreciated our brewery selection. We look forward to welcoming you back for another delightful experience!
   

   Is this helpful?

6. E

   Erika

   VIP

   Los Angeles

   3 reviews

   2.0

   3 reviews

   Dined on November 27, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   We reserved a table and still waited 10 minutes for the table to seated. After seating it took 20 minutes before my husband went to inform the hostess that no waiter had been by to even take our drink order
   

   BJ's Restaurant & Brewhouse - Puente HillsResponded on November 28, 2024

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

   Is this helpful?

7. G

   Grace

   Los Angeles

   3 reviews

   4.0

   3 reviews

   Dined on November 18, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Restaurant ran out of soft drinks for refills. Took too long to get our food.
   

   BJ's Restaurant & Brewhouse - Puente HillsResponded on November 19, 2024

   Thanks for your feedback, Grace! We're glad you enjoyed your visit overall but apologize for the delays and drink shortages. We're working to improve our service and ensure a better experience next time. Your input helps us make those changes!
   

   Is this helpful?

8. B

   Brenda

   San Francisco

   6 reviews

   2.0

   6 reviews

   Dined on October 26, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   My husband asked for medium rare prime rib and he got rare. Rare that he couldn’t even cut through the prime rib. Also, he wasn’t offered a glass when given a can of beer. The waiter was extremely nice and attentive though.
   

   BJ's Restaurant & Brewhouse - Puente HillsResponded on October 28, 2024

   Sorry to hear you were disappointed with your meal, Brenda. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

   Is this helpful?

9. OT

   OpenTable Diner

   Houston

   1 review

   5.0

   1 review

   Dined on October 1, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Gabriella was amazing we were a party of 18 and she took great care of us. Took our drink orders regularly, food order was smooth, attentive and friendly and did not get overwhelmed by a large party, even though she was taking care of other tables as well. The food from the kitchen came out sporadically but Gabriela apologized and continued to keep checking on us. When the food did arrive it was good. Great night at BJ’s
   

   BJ's Restaurant & Brewhouse - Puente HillsResponded on October 3, 2024

   We're thrilled to hear that Gabriella provided exceptional service for your party. It’s great to know you enjoyed the food and had a wonderful night with us. We appreciate your feedback and look forward to welcoming you back soon!
   

   Is this helpful?

10. J

    JESSICA

    Los Angeles

    1 review

    2.0

    1 review

    Dined on September 14, 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 3

    Our family went for lunch, we ordered appetizers, salad, soup, side order for kids, pizza and dessert. I was disappointed for reasons below: 1. Dirty setting with used napkin 2. Kids food and salad came very last before dessert 3. Waitress kept forgetting the requests 4. Not much service for a big group 5. We tipped waitress some in cash, then put rest gratuity on card. Waitress came and told me big party needs to have at least 18% tips, which I had to explained that we tip you on the pretax amount. I feel I’ve been forced to tip 18% even there’s not much service and quite disorganized on the order of dishes.
    

    BJ's Restaurant & Brewhouse - Puente HillsResponded on September 17, 2024

    We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Puente Hills restaurant.
    

    Is this helpful?