BJ's Restaurant & Brewhouse - Alamo Ranch

Review summary

1. E

   Evangelina

   San Antonio

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   My party got there and they had us wait 30 minutes until we could get seated. Then we got sat but at a very small table, but granted we were a big family of bigger people. We requested for a table change and they made it happen for us ! so nice and made my birthday very special !
   

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   BJ's Restaurant & Brewhouse - Alamo RanchResponded 2 days ago

   Evangelina, thank you for sharing your experience! We’re glad to hear our team made your birthday special despite the wait and seating challenges. Your feedback helps us continue to improve, and we appreciate your understanding. We hope to celebrate with you again soon!
   

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2. S

   Susan

   San Antonio

   1 review

   1.0

   1 review

   Dined on November 7, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Took 56 min to get our food .. waited over an hour to be served .. disappointed
   

   BJ's Restaurant & Brewhouse - Alamo RanchResponded on November 8, 2024

   Susan, we're sorry to hear about your experience. Timely service is important to us, and we appreciate your feedback. We're addressing this with our team to ensure improvements are made. Thank you for sharing your thoughts, and we hope to serve you better in the future.
   

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3. B

   Blanca

   San Antonio

   5 reviews

   5.0

   5 reviews

   Dined on August 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As expected service at this location was great! Kudos to the managers who are hiring the right people that obviously like their job and do more than just take an order! Will definitely return!
   

   BJ's Restaurant & Brewhouse - Alamo RanchResponded on August 20, 2024

   Thank you so much for sharing your recent experience. We are so happy you had a great time and enjoyed our service. We can't wait to see you again!
   

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4. OT

   OpenTable Diner

   San Antonio

   1 review

   2.0

   1 review

   Dined on August 3, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Everything was going good, until the end. When we received our check, we had 3 meals added to the receipt, that wasn’t ours. This was over a $100 mistake. When we addressed it, the second receipt was still wrong, with an extra drink and another added meal, a $40 mistake. With the place so busy, our waiter was between tables, while trying to address the issues. All the while, we had to-go desert w/ small ice cream tubs that started to melt, because we had to wait for the waiter to correct everything for the third time. At this point, my patience was spent and went up to the manager and explained the issues. I also told him that our ice cream was melting, from waiting so long and he said he would switch them out with new ones. The manager then disappeared to the back, thinking he was going to get the new ice cream tubs, but took long and just came back out talking to another wait staff. I had to tell our waiter, who was already flustered from his mistakes and he finally switched them out. Food was bland, not like I remembered. Lastly, 3 different times, during our meal. Different wait staff came up to us and asked if we had the so and so plate. All three times, wrong. I guess the poor excuse for services come from the top. No apologies made for the wait, no acknowledgment of our melting ice cream’s, no explanation from the manager on why he just disappeared. Check your receipts, if you decide to dine in here.
   

   BJ's Restaurant & Brewhouse - Alamo RanchResponded on August 5, 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Alamo Ranch restaurant.
   

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5. CS

   CarolynS

   San Antonio

   6 reviews

   5.0

   6 reviews

   Dined on July 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent service by Marcus as always. Prompt, courteous. All 10 orders were correct.
   

   BJ's Restaurant & Brewhouse - Alamo RanchResponded on July 17, 2024

   Thank you so much for sharing your recent experience. We are so happy you had a great time and enjoyed our service. We can't wait to see you again!
   

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6. OT

   OpenTable Diner

   San Antonio

   1 review

   5.0

   1 review

   Dined on July 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved the visit! We had a wide age range and 3 gluten intolerant with one celiac person. The menu options were perfect for 4 year old to the 63 year old🥳 It was a good place for the anniversary dinner.
   

   BJ's Restaurant & Brewhouse - Alamo RanchResponded on July 15, 2024

   Thank you so much for the great feedback! We strive to make this restaurant a place that everyone can enjoy. See you again soon!
   

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7. OT

   OpenTable Diner

   San Antonio

   1 review

   4.0

   1 review

   Dined on June 15, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress was great!! People helping her did not communicate with her so one drink was missed and another drink was given to another table, and some Brussels sprouts were not given to us. The waitress took care of everything she got the manager and she had the Brussels sprouts taken off bill and she had drinks made quickly.
   

   BJ's Restaurant & Brewhouse - Alamo RanchResponded on June 18, 2024

   Thanks so much for your four-star review. We look forward to seeing you again soon, and we'll try for that fifth star.
   

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8. GR

   GabrielR

   San Antonio

   4 reviews

   vip
   4.0

   4 reviews

   Dined on June 8, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good food, good service, clean but a bit loud, will come back
   

   BJ's Restaurant & Brewhouse - Alamo RanchResponded on June 14, 2024

   Thanks so much for your four-star review. We look forward to seeing you again soon, and we'll try for that fifth star.
   

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9. A

   Audacious

   San Antonio

   13 reviews

   vip
   5.0

   13 reviews

   Dined on May 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food is delicious and service is great. We love going here
   

   BJ's Restaurant & Brewhouse - Alamo RanchResponded on May 24, 2024

   Thank you so much for your feedback. We pride ourselves on great service and food, and we are glad you had a great time – can’t wait to serve you again!
   

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10. OT

    OpenTable Diner

    Las Vegas

    1 review

    5.0

    1 review

    Dined on May 21, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We recently visited BJ’s Restaurant with our family of five and had an exceptional experience. We ordered a variety of dishes, ranging from tri-tip and ribs to fish and burgers, and everything was excellent. The flavors were spot on, and the portions were generous. Their beer selection is impressive, and I particularly enjoyed a flight of different beers, each one delicious in its own right. The service was outstanding; our server was attentive and friendly, making sure we had everything we needed. Overall, BJ’s Restaurant provided a fantastic dining experience for our family, and we look forward to returning soon. Highly recommended!
    

    BJ's Restaurant & Brewhouse - Alamo RanchResponded on May 24, 2024

    We're so glad you enjoyed your recent BJ's Restaurant & Brewhouse dining experience. See you again soon!
    

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