Binchotan

Review summary

1. J

   Jazmine

   Seattle

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Overall, dining here was a lovely experience. Our reservation was pero-sunset so the background was beautiful. The service is EXCELLENT. Our drinks were great (2-Classic Margaritas). The food was good. My mom ordered the pork belly dish and we found out it only come with two pieces of pork belly, sadly.
   

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2. T

   Terri

   Los Angeles

   101 reviews

   vip
   5.0

   101 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food and really nice service. If you go, and leave room for dessert, try the brownie. It comes with mochi and a chocolate crisp and caramel sauce. Delicious and not overly sweet. Also the Kona coffee is wonderful.
   

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3. N

   Nancy

   Vancouver

   16 reviews

   4.0

   16 reviews

   Dined on November 16, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Food was great, service was good, the location is at the Fairmont orchid, so the surroundings were pretty. My only complete would be that I was putting in a table where there was not much light. They give you a little light to put on your table, but it wasn’t enough.
   

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4. E

   Elizabeth

   San Diego

   1 review

   5.0

   1 review

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely delicious, beautiful setting and outstanding service! We’ll be back again!
   

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5. S

   Sabine

   New York City

   7 reviews

   vip
   3.0

   7 reviews

   Dined on November 10, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   First I have to say that the staff is very friendly! But for a 5 star resort the food is not quite up to par. That the prices are a bit higher is to be expected but the food should match that. The chicken kraage was ok, a bit dry, we‘ve had much better at other places. The lemon aioli is nice tho. My pork belly fried rice was tasty and had a lot of rice BUT only 2 small pieces of pork belly. My husband had the robatayaki traditional and was underwhelmed with the small pieces of meat and fish. Also, I had mentioned our Anniversary when booking and while the hostess said happy Anniversary while seating us, never have we ever not gotten a little appetizer, dessert or drink on the house for a special occasion.
   

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6. J

   Jason

   Columbus

   13 reviews

   2.0

   13 reviews

   Dined on November 9, 2024

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   First impression walking in was amazing, this is going to be a great meal. The waiter was attentive so no complaints there. Drinks were well below average. And they were $26 each. To have a drink overlooking the ocean, I’m not happy to pay $26 but I accept it. I would just ask that it be well-balanced. martini was luke warm and the high ball tasted overwhelmingly like ginger ale and melted ice :/ Meal was so/so. Sushi roll was a 6/10, glazed mahi mahi bowl was overcooked and under seasoned 5/10. Great potential because of the ambiance and location, but as many other commenters have said, poor execution on the food and drinks
   

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7. T

   Todd

   Milwaukee

   6 reviews

   vip
   5.0

   6 reviews

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The atmosphere was wonderful, the food was excellent and the service was outstanding. Highly recommend. Decent value considering the high prices prevalent in this area.
   

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8. C

   Cedric

   Austin

   24 reviews

   3.0

   24 reviews

   Dined on November 6, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Both entrees had to be returned but the restaurant manager was gracious and made the dinner a positive one.
   

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9. D

   Donna

   Phoenix

   73 reviews

   3.0

   73 reviews

   Dined on October 8, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   I was very hopeful reading the menu and thinking about the descriptions of menu items. Ambiance was great and service, while not the best was acceptable. What I was most unhappy with was the quality of food. Even in Hawaii, at $86 for a ribeye, you would expect a great piece of steak. It arrived with a lot of gristle, overdone, and tough. Maybe 25% of the cut was good. This is at a 4 star resort and should be a great experience. Fairmont, you can do a lot better.
   

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10. R

    Roger

    Toronto

    3 reviews

    1.0

    3 reviews

    Dined on October 8, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 5

    The overall service was terrible along with the Rib Eye steak. Neither my wife or myself finished our meals and left over half the steak. An hour and a half later our table was cleaned off and we were never asked hiw the meal was or if anything was wrong. Sad sad foid and dining experience
    

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