Big Easy - Chelsea

Review summary

1. A

   Athina

   London2 reviews

   2.0

   Dined today

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 1

   They charged food we ordered which they forgot to bring to the table and hesitated to refund us. Mediocre food. Do not recommend.
   

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2. A

   Adrian

   Essex3 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, friendly and really good food. Would definitely recommend
   

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3. j

   john

   London1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 3

   Brought my mum & dad for their first time.. They really enjoyed it ..the service was good, the food was really good..every body had a great meal.. Thank you so much to all the staff..
   

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4. OT

   OpenTable Diner VIP

   Washington DC8 reviews

   3.0

   Dined on March 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Very average The restaurant design is authentic The service is so so. No prompt but expected to be given the American theme Most draught beers were not available The ribs, chicken, fries, onion rings just lacked flavour The kitchen is a bit slow so don’t be in a hurry The servers were excellent. Bunch of young guys who were engaging, prompt and friendly Expensive for American food which is much more value oriented. No doubt a product of high Chelsea rent and labor costs Could be a great experience if more attention to detail and the chefs lifted to what one might expect
   

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5. S

   Sasha

   Hertfordshire2 reviews

   5.0

   Dined on March 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic service and amazing food!! My daughter enjoyed her birthday meal.
   

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6. e

   eliza

   London1 review

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I always love the vibes in there and the food is always great - if going for dinner definitely aim for 7pm ish when the live music starts and get a table downstairs. Lobster rolls are always to die for!!!
   

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7. LH

   LauraH

   London3 reviews

   5.0

   Dined on March 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere, great food and great service! Would recommend
   

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8. S

   Sam

   London2 reviews

   5.0

   Dined on March 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Excellent Food, amazing live music, Lobster is value for money.
   

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9. OT

   OpenTable Diner

   London1 review

   5.0

   Dined on March 6, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great experience, my team loved it. I will be there again
   

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10. OT

    OpenTable Diner

    London1 review

    5.0

    Dined on March 1, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I wanted to share my recent dining experience. It was my first time at your restaurant, and it was a surprise from my family for my birthday. I truly enjoyed the relaxed atmosphere, and I’m glad my family chose this spot over a more expensive option in the city with less fulfilling food. Unfortunately, I did encounter a negative experience with the front of house team member, Moh. We had an original booking for 7:30pm, but my wife changed it to 8:00pm to account for potential traffic. We arrived early at 7:15pm and managed to find a parking spot right outside. When we entered the restaurant, we hoped to revert to our original booking time. However, Moh responded abruptly and told us to come back at 8:00pm, showing little empathy. Despite of this experienced, everything changed due to excellent services provided by “George” and his team who provided us with an impeccable service, and guided us with food on the menu. It was complete and opposite service received from Moh. As someone who works in the hospitality industry, I believe this situation could have been handled more diplomatically, perhaps by politely explaining that the restaurant was fully booked and unable to accommodate the request. Despite this, I look forward to visiting again and hope for a more positive interaction in the future. “Great food” and excellent service from the waiters and the Manager “George”. Thank you!!!
    

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