Big Easy - Chelsea

Review summary

1. M

   Murat

   London

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Most of our food was late and cold. Huge mix ups and lots of missing items, they couldn’t even tell which steak was which. Took ages to be seated although we had already reserved our table. The staff were absolutely atrocious with their “customer service”
   

   Is this helpful?

   Report
2. E

   EL

   London

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Ridiculously under staffed. Mains turning up with starter plates still on table. I was served my wine in a dirty glass
   

   Is this helpful?

   Report
3. A

   Anonymous

   London

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Loud, was served the wrong order 3 times, food wasn’t great
   

   Is this helpful?

   Report
4. W

   Will

   London

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Big Easy isn’t what it used to be. We found the food quite dry. The service wasn’t great either as we had to ask at least 4/5 times for things that we’d ordered but had been forgotten. Will not be going to this chain again. A real shame
   

   Is this helpful?

   Report
5. M

   Mark

   Kent

   1 review

   2.0

   1 review

   Dined on November 14, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   The food quality in this restaurant is sooo bad 🤢that anyone that knows good quality food wouldn’t return. Disappointed
   

   Is this helpful?

   Report
6. T

   Tim

   London

   1 review

   2.0

   1 review

   Dined on November 10, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   This place ain't what it used to be, It's been on the decline for a while service wise, but now food quality and also deterioration of the premises which compromises health and safety... Think I have to accept its death
   

   Is this helpful?

   Report
7. E

   Ebuzer

   London

   1 review

   2.0

   1 review

   Dined on November 10, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The waiter taking our order was very friendly and pleasant. The waiters delivering the food were terrible. He looked unhappy and like he didn't want to be there, we could hardly hear him when he was telling us what the food was and his service was just unprofessional. We also had a waiter collecting the dirty dishes who thought it would be acceptable to pile up and balance the plates in front of two of the guests at the table which was just uncomfortable.
   

   Is this helpful?

   Report
8. B

   Bill

   London

   1 review

   1.0

   1 review

   Dined on November 10, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Service was very poor. The place looked busy but the team looked lacklustre, drinks took a while to be ordered, food did not come out at the same time, all orders took a long time to place. We were left waiting a lot of the time
   

   Is this helpful?

   Report
9. M

   Mark

   London

   1 review

   2.0

   1 review

   Dined on November 9, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Expected a lot more from this place especially after previously visiting the Canary Wharf venue
   

   Is this helpful?

   Report
10. G

    George

    London

    1 review

    1.0

    1 review

    Dined on November 9, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2

    Terrible service on drinks, food came quickly but was given wrong starter then no sauce with cheesy chips. Ordered lobster main but was given nothing to open lobster or crab claws. Food was greasy. Meal cost £150, we wish we’d gone elsewhere
    

    Is this helpful?

    Report