Benihana - Temecula, CA

Review summary

1. M

   Mauricio

   San Diego

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed the dinner with my family, we had a great time as Luis cooked for us. He was very engaging and entertained everyone. Food was cooked perfectly and everyone enjoyed their meal
   

   Benihana - Temecula, CAResponded 1 day ago

   Hey Mauricio! Thanks for the feedback! We're thrilled to hear that you and your family had a great time at Benihana - Temecula. It's wonderful to know that you found our food cooked to perfection and everyone enjoyed their meal. We always strive to make our guests feel engaged and entertained, so we're glad it added to your experience. We look forward to serving you again soon!
   

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2. L

   Lee

   Palm Springs

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This newer location has come a long way since it opened. The staff was super. Even the chefs (ours was awesome) have become more comfortable with their work and are as entertaining as they were skilled. The servers were super attentive yet not obnoxious (their timing was great). The food was prepared perfectly. Since my first time visiting this location, I would say that it has come into its own and is now a great destination.
   

   Benihana - Temecula, CAResponded 1 day ago

   Hey Lee! We're thrilled to hear that you enjoyed your experience at our newest location in Temecula. Your kind words about our staff, chefs, and servers truly made our day! We're so glad to know that our efforts to make the dining experience enjoyable and professional have been successful. We're always working on improving our food and service, so we appreciate your feedback. We're looking forward to serving you again soon. Best, The Management Team
   

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3. A

   Angelique

   San Joaquin

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It was a hour thirty minute wait so everything after was just okay
   

   Benihana - Temecula, CAResponded 1 day ago

   Dear Angelique! Thanks for the feedback. We're sorry to hear about the long wait time you experienced. It's not the standard we aim for at Benihana - Temecula. We're glad to hear that you found our food good and service okay. We appreciate your patience and hope you'll give us another chance to provide a better experience.
   

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4. T

   Timothy

   San Diego

   14 reviews

   vip
   5.0

   14 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   How was Chef tonight was awesome. He did a great job cooking our food the way we wanted it. 
   

   Benihana - Temecula, CAResponded 2 days ago

   Dear Tim! Thanks for visiting us at Benihana - Temecula! We're thrilled to hear that you enjoyed your experience with us, especially our chef's cooking. It's always our goal to provide our guests with the best possible food and service. Your kind words mean a lot to us. We look forward to welcoming you back soon for another awesome experience.
   

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5. T

   Tracy

   San Diego

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We went to celebrate my daughter’s birthday - staff was very accommodating and we had a wonderful time and food was delicious.
   

   Benihana - Temecula, CAResponded 2 days ago

   Hi, Tracy! We're thrilled to hear that you had a wonderful time celebrating your daughter's birthday at Benihana - Temecula! It's wonderful to know that our staff was able to accommodate your special occasion and that you enjoyed our food. We strive to create memorable experiences for our guests, and your kind words are truly appreciated. Thank you for choosing us for your celebration. We look forward to serving you again soon!
   

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6. OT

   OpenTable Diner

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Grill dirty, and chef opted to cook on old food particles.
   

   Benihana - Temecula, CAResponded 5 days ago

   Dear Guest! Thanks for the feedback. We're truly sorry to hear about your recent experience at Benihana - Temecula. It's clear that we fell short in providing the clean and efficient service we strive for. We take your comments very seriously and will work on improving the issues you've mentioned. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right. Best, The Management Team
   

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7. OT

   OpenTable Diner

   San Diego

   3 reviews

   5.0

   3 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Clarissa was an excellent server and Levi was an excellent Chef too. The dinner took 1 1/2 from beginning to end.
   

   Benihana - Temecula, CAResponded on November 17, 2024

   Dear Guest! We're thrilled to hear that you had an excellent experience at Benihana - Temecula! It's wonderful to know that our team was able to provide you with excellent service and the meal was well worth the wait. We always strive to provide the best service and food to our guests, and we're glad we could live up to your expectations. Thank you for choosing us, and we look forward to serving you again soon! Best regards, The Management Team
   

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8. E

   Elizabeth

   San Diego

   4 reviews

   3.0

   4 reviews

   Dined on November 15, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   the place was not extremely busy so not sure why the service was so slow. The quantity of the food has become less and less from before. Portions are smaller now for the money and prices have gone up.
   

   Benihana - Temecula, CAResponded on November 17, 2024

   Dear Beth! Thanks for the feedback. We're sorry to hear that your experience at Benihana - Temecula was not up to the mark. We understand your concerns about service speed and portion sizes. We strive to improve our service and food quality based on customer feedback. We hope you'll give us another chance to serve you better. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Thanks again for your review.
   

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9. L

   Lisa

   San Diego

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef was so much fun. Our server made sure we had everything we needed throughout our experience. We will definitely be back!
   

   Benihana - Temecula, CAResponded on November 14, 2024

   Dear Lisa! Thanks for the review! We're thrilled to hear that you had a fun experience with our chef and that our team made sure you had everything you needed. Your kind words truly mean a lot to us. We're looking forward to welcoming you back to Benihana - Temecula. See you soon!
   

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10. S

    Sarah

    Salt Lake City

    2 reviews

    4.0

    2 reviews

    Dined on November 10, 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 5

    We love Benihana and continue to come and celebrate birthday’s and special occasions. We are always hopeful that they’re going to get their act together, but they still struggle with wait times and consistency. We waited at our table for 45 minutes before we got our soup and salad. Our chef was great and had our veggies cooked and out to us before we had our soup and salad. The food is always AMAZING but there just continues to be a disconnect between when we are sat down to when service actually starts. My husband and I started to just eat at the bar because it’s so much faster! Tonight was our kids birthday though.
    

    Benihana - Temecula, CAResponded on November 11, 2024

    Hi, Sarah! Thank you for your feedback. We're glad to hear that you love Benihana and continue to celebrate special occasions with us. We're sorry to hear about your wait times and the inconsistency in our service. We understand how frustrating this can be and we're working on improving these aspects. We're glad to hear that you enjoyed the food and that your family's birthday was special. We hope to serve you again soon, with better service and timing. Best, The Management Team
    

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