Benihana - Downey, CA

Review summary

1. BL

   BriselL

   Los Angeles3 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everyone was very friendly, the food was delicious and our cook made everything even better.
   

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2. OT

   OpenTable Diner

   Los Angeles1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Kelonnie was a great chef Gave us a show we had never had before. Seasoned the food just right didn’t have to ask for extra garlic butter
   

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3. OT

   OpenTable Diner

   Los Angeles3 reviews

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I’ve visited this Benihana’s plenty of times and this was one of the most dull experiences. We were celebrating 2 birthdays and their experience was underwhelming especially for the price. Food was bland and our chef did not interact with the table or provide an entertaining show.
   

   Benihana - Downey, CAResponded 3 days ago

   Dear Guest! We're truly sorry to hear about your disappointing experience at Benihana - Downey, CA. We strive to provide a memorable dining experience for all our guests, and it's clear that we fell short during your visit. We appreciate your feedback about the food and service, and we're truly sorry that we didn't meet your expectations. We'll certainly take your comments into consideration as we continuously work to improve our restaurant. We hope you'll give us another chance to provide you with a better dining experience. Best regards, The Management Team
   

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4. OT

   OpenTable Diner

   Orange County1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service from the bartender Chris. Food is always delicious! Perfect for mid day when it’s not crowded. Cute lunch date with my bestfriend.
   

   Benihana - Downey, CAResponded 1 day ago

   Dear Guest! Thanks for the feedback! We're thrilled to hear that you enjoyed our food and found it to be perfect for mid-day dining. It's always our goal to create a cozy atmosphere for our guests, so we're glad you appreciated it. We're also glad to hear that our service team was able to provide you with great service. We strive to make every visit a perfect one for our guests, and your feedback helps us do that. We look forward to serving you and your bestfriend again soon!
   

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5. L

   Lakya

   Los Angeles1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   It was a great experience and the food and drinks were great
   

   Benihana - Downey, CAResponded 6 days ago

   Thanks for visiting us, Lakya! We're thrilled to hear that you had a great experience at Benihana - Downey, CA. It's wonderful to know that you enjoyed our food and drinks, and found great value in your visit. We always strive to provide top-notch service, so we're glad we hit the mark for you. We appreciate your feedback and look forward to serving you again soon. Best, The Management Team
   

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6. O

   Oscar

   Los Angeles1 review

   1.0

   Dined on March 3, 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   Reservation at 5:30pm, everyone was there st this time, still not seated until 20 mins later. No server for 20 minutes, got order of drinks, then another 30-45 minutes without a server. Went without drinks for about 1 hour, meanwhile the food preparation and the service from person cooking it was amazing, cheers to Steven for being accommodating and respectful. Once done cooking, it was back to service nightmare.. no apologies, no communication, just no service with water or even to get the bill took another 24 minutes. Needlessly, definitely not coming back to this location. The only explanation given was our server was too busy with larger parties, aka poor staffing, bad management and worst organization.
   

   Benihana - Downey, CAResponded 7 days ago

   Hey Oscar, We're really sorry to hear about your experience at Benihana - Downey, CA. We understand that waiting can be frustrating and we apologize for the long wait you experienced. We strive to provide timely service and it's clear we missed the mark during your visit. We take your feedback seriously and will address this issue with our team to ensure better service in the future. We hope you'll reconsider and give us another chance to make it right. Best, The Management Team
   

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7. B

   Bedazzle VIP

   Los Angeles2 reviews

   2.0

   Dined on March 2, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Had reservations but still waited 45 mins, my server didn’t bring salads for our meal even though it comes with it and my cup was not refilled unless I asked someone walking by. Disappointed this time around
   

   Benihana - Downey, CAResponded on March 3, 2025

   Hi Bedazzle, We're really sorry to hear about your recent experience at Benihana - Downey, CA. It's disappointing to know that we didn't meet your expectations, especially regarding the service and the food. We always aim to deliver a great experience and we're sorry we fell short this time. Your feedback is crucial to us and we assure you we'll address these issues. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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8. OT

   OpenTable Diner

   Los Angeles13 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had excellent help to the table and enjoyed the food .
   

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   Benihana - Downey, CAResponded on March 3, 2025

   Dear Guest, thank you for taking the time to leave us such a fantastic review! We're thrilled to hear that you enjoyed the food and found our service to be excellent. It's always our goal to provide an outstanding dining experience for our guests at Benihana - Downey, CA. We appreciate your feedback and look forward to welcoming you back soon! Best, The Management Team
   

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9. OT

   OpenTable Diner

   Orange County1 review

   1.0

   Dined on March 1, 2025

   1. Overall 1
   2. Food 5
   3. Service 3
   4. Ambience 1

   Bad experience Daughter was crying she was hungry Long waiting time
   

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10. R

    Ruben

    Orange County25 reviews

    5.0

    Dined on February 26, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We’ve been going to Benihana for decades (in both California and Texas), and to the Downey location for the last 6-7 years. Lately, the experience and food has been kind of ho-hum. However, this last experience was wonderful! The person who took our order was very attentive, never had to chase her down. But the best part was our chef (I probably have his name wrong, but I want to say it was Richard?). His show was a little better than the regular show put on by other chefs, but his real skill was the preparation of our food. Everything was perfect, from the zucchini to the chicken and the filet mignon. The best I’ve had at a Benihana...ever. Let this guy do his thing and you’ll have no problem bringing diners in to this location!
    

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