Benihana - Downey, CA

Review summary

1. C

   Carolina

   San Francisco

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Our experience yesterday was not good at all. First of all we waited 20 minutes to be seated at our table then after they seated us it took 1 hour 25 minutes for the cook to come and the food was not good at all, it had no flavor whatsoever and the portions were too small, I don’t mind to pay for something good but for what we paid it yesterday wasn’t worth it.
   

   Benihana - Downey, CAResponded today

   Thanks for the feedback, Carolina. We're truly sorry to hear about your recent experience at Benihana - Downey, CA. It's disappointing to know that the wait time and the quality of food did not meet your expectations. We take pride in our food and service, and we're sorry that we fell short this time. We appreciate your feedback and will use it to improve. We hope you will give us another chance to provide the quality experience you deserve. The Management Team
   

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2. J

   Jessica

   Los Angeles

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good food, it just took a long time for everything. It was busy tho so we weren’t really bothered and understood. Food was delicious!!!!!
   

   Benihana - Downey, CAResponded today

   Hi Jessica, Thank you for your wonderful review and high ratings! We're thrilled to hear that you enjoyed our food and found it to be delicious. We're sorry to hear that the service speed wasn't quite up to par during your visit. We understand how busy you can get, and we appreciate your patience. We hope to see you again soon for an even better dining experience! Best regards, The Management Team
   

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3. N

   Nery

   Los Angeles

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   I’ve been going to BENIHANA for more than 10 years. I’ve been to all of them practically in Southern California and also one in Texas when I was visiting, there has been bad experiences, but mostly good, however yesterday was absolutely terrible, we had to sit with a family of 7 with a horrible attitude and bad manners and were extremely rude and outspoken about their dissatisfaction. This family of Mother, daughters and grandchildren had obviously never been n were extremely uncomfortable that we were seated with them. It was just my husband and I mind u, well mannered and quiet people. To top it off it took forever to get our cook n our server was really nice and sweet but they definitely had her waiting on too many tables n unfortunately we were the forgotten table, again she did the best she could, especially with how rude the people at our table were to her. The cook however, I think this was her first time, n she should have had someone next to her still showing her the ropes. She was nice, but unfortunately the amount of money we pay at Benihana requires excellent cooking not a meal that tastes homemade, rushed, a little bit undercooked and forgetting some of the food items that go with our plates (mushrooms n sesame seeds etc. ). Again, I really don’t even blame them, I hold management responsible they need much better training and a better organization especially under pressure and so much demand, or lower their prices, which have sky rocketed. I also mentioned the family we were sitting with to state that next time me and anyone in that situation should feel comfortable enough to ask to be moved, because that absolutely ruined our experience and we definitely did not get our money and waiting time’s worth.
   

   Benihana - Downey, CAResponded today

   Thanks for the review, Nery. We're truly sorry to hear about your recent experience at Benihana - Downey, CA. It's clear that we did not meet your expectations, and we deeply regret that you and your husband felt uncomfortable. We take your feedback about the service and seating arrangements very seriously and will ensure that we learn from this to improve our future experiences. We're also committed to maintaining the quality of our food and service. We hope to have the opportunity to welcome you back in the future for a better experience. Best, The Management Team
   

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4. M

   Miriam

   VIP

   San Francisco

   14 reviews

   5.0

   14 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had Sara as our cook, she was wonderful !!! Great experience!!! Food was great! Will be back!
   

   Benihana - Downey, CAResponded 2 days ago

   Hey Miriam, Thanks a ton for your review! We're thrilled to hear that you had a great experience with us at Benihana - Downey, CA. It's always a pleasure to know that our food and service met your expectations. We're looking forward to your next visit. Thanks again for your kind words!
   

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5. M

   MeShawny

   Los Angeles

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Food was very salty , hard to enjoy. They took over a half and hour to bring us our drinks .
   

   Benihana - Downey, CAResponded 3 days ago

   Hey MeShawny, We're really sorry to hear about your experience at Benihana - Downey, CA. It's disappointing to know that our food didn't meet your expectations, and that you had to wait for so long for your drinks. We strive to provide our guests with delicious meals and efficient service, and we're sorry we fell short this time. We appreciate your feedback and will definitely take it into consideration as we continuously work to improve our guest experience. Thank you for bringing this to our attention. Best, The Management Team
   

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6. s

   susan

   Los Angeles

   6 reviews

   2.0

   6 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 2

   Extremely slow service! Food was good. Waitress was sweet but food took long and did not check on us. We were dining in uniforms at noon so she should have assumed we were in a hurry. We made reset and were seated right away. But it took long for our waitress to greet us, awhile to take our order after the drink order was taken and an even longer time for the food to come. Not a good place to dine for timed lunch.
   

   Benihana - Downey, CAResponded today

   Hey Susan, Thank you for taking the time to share your feedback with us. We're sorry to hear that your dining experience at Benihana - Downey didn't meet your expectations. We always aim to provide efficient service and delicious food, and we're disappointed to hear that we fell short this time. We appreciate your patience and understanding, and we're glad that you found our staff sweet. We'll certainly address these issues with our team to ensure a better experience for our guests in the future. We hope to have the opportunity to serve you again and provide a better experience. Best Regards, The Management Team
   

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7. C

   Chrystina

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   We had a an hour wait on top of our reservation. Other than that it was very nice, we had the best chef.
   

   Benihana - Downey, CAResponded today

   Hello Chrystina, Thank you for taking the time to share your experience at Benihana - Downey, CA. We're delighted to hear that you enjoyed our chef and found the overall experience to be nice. We apologize for the wait time you experienced, but we're glad that it didn't detract from your overall positive experience. We appreciate your feedback and will work on improving our reservation system to ensure all guests have a seamless experience. We hope to serve you again soon. Best regards, The Management Team
   

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8. M

   Maria

   Central Coast

   1 review

   5.0

   1 review

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We dined on new years night and was busy, food was delicious.
   

   Benihana - Downey, CAResponded 5 days ago

   Thanks for the feedback, Maria! We're thrilled to hear you enjoyed your new year's dinner at Benihana - Downey, CA. It's wonderful to know that our food met your expectations and that you found our service excellent. We appreciate your high ratings and look forward to serving you again soon! Best regards, Benihana - Downey, CA Management Team
   

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9. d

   d

   VIP

   Los Angeles

   11 reviews

   5.0

   11 reviews

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   A Magical Night with Chef Precious at Benihana Benihana never disappoints, and Chef Precious made it even better! As a regular, I thought I’d seen it all, but her fresh twists and sizzling tricks brought new life to my favorite dishes. The steak was a perfect medium-rare, chicken tender and flavorful, and veggies crisp yet caramelized. Every bite was seasoned to perfection, blending nostalgia with creative flair. The lively ambiance—filled with laughter, clinking spatulas, and entertaining chefs—made the experience unforgettable. Chef Precious turned the ordinary into extraordinary. Don’t miss the chance to enjoy her show-stopping skills!
   

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10. B

    Brittney

    Los Angeles

    3 reviews

    2.0

    3 reviews

    Dined on December 30, 2024

    1. Overall 2
    2. Food 4
    3. Service 2
    4. Ambience 3

    Unfortunately, I have had a bad experience here more than once. I keep trying to give them a chance since they are close to my house. On this particular day I had a 7:30 reservation and wasn’t seated until about 8:15. It took until about 9:15 before we even got a chef to our table. We couldn’t get the drinks that we ordered because they ran out of clean cups. Couldn’t get a straw because they ran out of straws. The apps that we ordered came out just before the chef. Even asked for a manager but no one ever came. Only our stressed out waitress. Not sure that I will be returning.
    

    Benihana - Downey, CAResponded 5 days ago

    Brittney, I’m truly sorry to hear about your experience. We strive to provide excellent service, and it sounds like we fell short during your visit. Your feedback is important, and we’ll address these issues with our team to ensure improvements. Thank you for sharing your thoughts. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
    

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