Benihana - Conroe, TX

Review summary

1. T

   Trestan

   Houston

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Love Benihana, and this location is typically outstanding. Either they were unprepared for Valentine’s Day or the waitress was off her game big time. As a former waiter I understand how hectic nights like valentines can be and have grace for a couple mistakes, but, “a couple mistakes” was not this. Not to belabor the details of everything that went wrong with not just our orders but the whole tables, the tipping point for me was, towards the end even after she came and apologized to the table for her mistakes, she took a dessert order that only had 1 correct order out of 5, as well as having all bills incorrect. The manager was relatively helpful, again in my experience in restaurant service, when there’s than many issues the comps typically are very generous. The comp was ~ 40.xxx% before you consider we waited >1 hour for our reservation and were told we would be receiving a free appetizer. So after the appetizer comp was taken out the actual comp for the multitude of issues was under 20% (not included was $20 in discount cards to be used later). All in all, great place on a normal slow night. Highly avoid going on busier nights. The staff and management are just not up to the task of being that booked.
   

   Benihana - Conroe, TXResponded 1 day ago

   Hi Trestan, We're truly sorry to hear about your recent experience at Benihana - Conroe, TX. We understand that special occasions can sometimes be hectic, and we apologize for any mistakes made during your visit. We're glad to hear that you still enjoy our restaurant, and we'll make sure to address your concerns with our team. We appreciate your feedback and hope to have another chance to provide you with the exceptional service we're known for. Best, The Management Team
   

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2. T

   Tammy

   Houston

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The atmosphere was wonderful, even made a few new friends at our table. The wait was bothersome since we did have reservations. The chef was so/so. The food was pricey, but you’re paying for the experience. Would definitely go again though.
   

   Benihana - Conroe, TXResponded 1 day ago

   Thanks for the feedback, Tammy! We're thrilled to hear that you enjoyed the atmosphere at Benihana - Conroe, TX. It's wonderful to know that we could make a few new friends along the way. We apologize for the wait during your visit, but we're glad it didn't dampen your overall experience. We appreciate your feedback on our food pricing, and we're always looking for ways to improve. We're glad you'd consider visiting us again, and we hope to serve you even better next time.
   

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3. D

   David

   Detroit

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our service, food and entertainment was outstanding
   

   Benihana - Conroe, TXResponded 1 day ago

   Thanks for the review, David! We're thrilled to hear that you enjoyed the food, service, and entertainment at Benihana - Conroe, TX. Your kind words mean a lot to us. We strive to provide an exceptional dining experience for all our guests. We look forward to serving you again soon!
   

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4. P

   Paula

   Houston

   17 reviews

   5.0

   17 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Conroe location has the best chefs! This location has been open about two years and it never disappoints. For whatever reason the chefs at this location consistently produce a good meal. We had chicken fried rice, filet and the trio of chicken, filet and shrimp. Both were cooked to perfection with lots of yummy garlic butter.
   

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5. T

   Tony

   Houston

   1 review

   5.0

   1 review

   Dined on February 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent dinner night with birthday celebration Friendly staff, great ambiance and compliments to the chef! Good food, great value and our servers Kelley and Sonny made it memorable for us, with their service, attitude and responsiveness— thank you guys, well done. We will come back! Cheers
   

   Benihana - Conroe, TXResponded on February 6, 2025

   Hi Tony, We're thrilled to hear that you and your friends had an excellent dinner at Benihana - Conroe, TX! It's wonderful to know that our team's friendly demeanor and ambiance contributed to your memorable experience. We're also glad that you found our food to be of good value. Your kind words are greatly appreciated and we look forward to welcoming you back for more memorable dining experiences. Best wishes, The Management Team
   

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6. J

   Jody

   Houston

   2 reviews

   5.0

   2 reviews

   Dined on January 31, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience and engagement with our Chef, manager, waiter and hostess! Food was exceptional! This was our 3rd visit to this particular location, every visit is good but this last visit was the best of all of them! Thank you! Customer experience is very important ; ) you and your staff made the difference!
   

   Benihana - Conroe, TXResponded on February 1, 2025

   Thanks for the feedback, Jody! We're thrilled to hear that you had a great experience at Benihana - Conroe, TX. It's wonderful to know that our team's engagement and the quality of our food contributed to your 3rd visit being the best one yet. Your kind words are greatly appreciated and serve as a great motivation for our team. We look forward to welcoming you back for another exceptional dining experience soon!
   

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7. w

   william

   Houston

   5 reviews

   5.0

   5 reviews

   Dined on January 31, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The experience was awesome .It was my son’s birthday and they took great care of us. The waiter Andrew was awesome . Always make sure we needed anything and very attentive. Definitely will be going back here
   

   Benihana - Conroe, TXResponded on February 1, 2025

   Thanks for visiting us, William! We're thrilled to hear that you and your son had a great birthday celebration at Benihana - Conroe, TX. It's wonderful to know that our team made your visit special and attentive. We always aim to ensure our guests need not worry about anything and we're glad you appreciated that. We look forward to welcoming you back for more memorable experiences.
   

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8. OT

   OpenTable Diner

   Little Rock

   4 reviews

   5.0

   4 reviews

   Dined on January 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Had a black cook that kinda of grunted his cooking skills were on point the food was the best ive ever had waitress was great food was awesome
   

   Benihana - Conroe, TXResponded on January 28, 2025

   Hello, Thank you so much for your wonderful review and high ratings. We're thrilled to hear that you enjoyed your dining experience at Benihana - Conroe, TX. We're especially glad to know that our food met your expectations. We appreciate your feedback on the service, and we're always working to improve. We look forward to serving you again soon! Best, The Management Team
   

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9. A

   Aly

   Houston

   3 reviews

   5.0

   3 reviews

   Dined on January 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef James was did so amazing! The food was great!
   

   Benihana - Conroe, TXResponded on January 27, 2025

   Thanks for visiting us, Aly! We're thrilled to hear that you had an amazing experience with our chef at Benihana - Conroe, TX. It's wonderful to know that you enjoyed our food and found it to be great value. Your kind words mean a lot to us. We look forward to serving you again soon. - The Management Team
   

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10. D

    Debra

    St. Louis

    1 review

    3.0

    1 review

    Dined on January 5, 2025

    1. Overall 3
    2. Food 5
    3. Service 5
    4. Ambience 4

    The food was great! The noise level was too loud and there was too much smoke coming from the grill. So much that I had a coughing fit at the table and all of our clothes smelled.
    

    Benihana - Conroe, TXResponded on January 6, 2025

    Thanks for visiting us, Debra. We're thrilled to hear that you enjoyed the food at Benihana - Conroe. We apologize for the noise level and the smoke from the grill. We understand how those factors can affect your dining experience and we appreciate you bringing them to our attention. We're always working to improve our guests' experiences and your feedback is invaluable. We hope to see you again soon for a better experience.
    

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