Benihana - Boca Raton, FL

Review summary

1. d

   debbie

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I took all my grandchildren and family there were 10 of us the service was great food great love this place
   

   Benihana - Boca Raton, FLResponded today

   Thanks for the feedback, Debbie! We're thrilled to hear that you and your family had a great time at Benihana - Boca Raton. It's wonderful to know that our service and food met your expectations. We strive to provide a wonderful dining experience for all our guests and your kind words truly mean a lot to us. We look forward to welcoming you and your family back soon! Best regards, The Management Team
   

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2. J

   Jasmeka

   Richmond

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We frequently visit Benihana but this was our first time at this location. It wasn’t crowded, we were seated at our table soon after arrival and the waitress was ready to take orders when we were seated. They have a new wagyu beef selection that my husband enjoyed very much. Waitress kept the refills coming. The eggs could’ve been chipped smaller in the fried rice but other than that the chef personalized our food to match our dietary restrictions and preferences and even did tricks with the food that we’d never seen before. Overall great experience, would recommend this location!
   

   Benihana - Boca Raton, FLResponded today

   Hello, Jasmeka! Thank you for your kind words and the high ratings! We're thrilled to hear that you and your husband enjoyed your visit to Benihana - Boca Raton. It's great to know that our team was able to accommodate your dietary restrictions and preferences. We're also glad to hear that our chef was able to provide you with personalized service. We're sorry to hear that you found the eggs a bit smaller, but we appreciate your feedback and will certainly take it into consideration. We look forward to welcoming you back soon! Best, The Management Team
   

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3. M

   Moe

   Los Angeles

   23 reviews

   vip
   5.0

   23 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience as always. Thank you to the entire team for the excellent customer service. There is only one thing: on occasion, the person at the host booth forgets to check in my OpenTable reservation through the system, so I get an alert and a negative email from OpenTable because they think I'm a no-show. Please just remind/train the newly hired folks on the importance of checking in via the system for any OpenTable reservations. Thank you again Moe
   

   Benihana - Boca Raton, FLResponded today

   Hey Moe! Thanks for visiting us at Benihana - Boca Raton! We're thrilled to hear that you had a great experience with us and that you appreciate our team's excellent customer service. We apologize if you experienced an oversight with your OpenTable reservation. We're always working on improving our systems to ensure a seamless dining experience for all our guests. We appreciate your understanding and look forward to providing you with a better experience on your next visit.
   

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4. J

   Janet

   West Palm Beach

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   My reservation was at 730 we didn't eat until 9 ! Once the chef got there it was fantastic! I wish they would organize better but the food was outstanding and the chef Emilio was great!
   

   Benihana - Boca Raton, FLResponded 2 days ago

   Thanks for the feedback, Janet! We're thrilled to hear that you enjoyed your experience at Benihana - Boca Raton. It's always our goal to provide an outstanding dining experience, and we're glad to hear that we hit the mark for you. We're sorry for the delay in your meal, but we're glad you found the chef and the food to be fantastic. We look forward to serving you again soon!
   

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5. J

   John

   West Palm Beach

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Nov 25 6:15 We arrived about ten minutes early and were told to sit by the doors until a table was ready. I decided to sit in the standard seating area rather than where the chef cooks in front of you. After about ten minutes, a waiter finally came to our table. We went in for our reservations and we were greeted by some respectful and helpful staff. Our waiter was not so good; she was very confused about menu items and barely knew what she was doing. I ordered lemonade, and almost 10-15 minutes later, she came back telling me there’s no lemonade, so I got something else. When ordering my entree, she took my order, then came back telling me that she can’t do that anymore, so I had to get something else. While eating, I saw two employees around the bar area/sushi area eating the food on display with their hands. That’s disgusting and not a sight I’d like to see while eating my food, and we also had sushi. Benihana is a nice place, but this location is not at the same standards as others, it seems. People were just walking and talking while others were eating with their hands. My waiter was barely around or even attentive to our table. It also was not busy at all at one point we were the only ones sitting but our food took so long to arrive. Just a bad experience overall; next time I’d like to eat out I’ll make sure not to go to this restaurant again, this one is a no-go. Take my advice and save your money do not eat at this place this people don’t seem like they give a dam. The food was not flavorful and 100% not worth my money. For a 40 minute drive and over $100 for this it’s not worth.
   

   Benihana - Boca Raton, FLResponded 4 days ago

   Thanks for visiting us, John! We're truly sorry to hear about your disappointing experience at our Boca Raton location. We strive to provide excellent service and it's clear we fell short during your visit. We take your feedback seriously and will address the concerns you've raised about our service and food quality. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide the experience you deserve. Best, The Management Team
   

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6. J

   Jonathan

   West Palm Beach

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The service was trulu great and the food was exceptional as always. My only issue is the noisy, obtrusive sound level of their ventilation and exhaust system. This needs to be resolved.
   

   Benihana - Boca Raton, FLResponded 4 days ago

   Hi, Jonathan! Thank you for your review and for your continued support with our service. We're thrilled to hear that you enjoyed our food and found our service to be great. We do apologize for the noise level and appreciate your feedback on this matter. We will certainly take your comments into consideration as we continuously strive to improve our guest experience. Looking forward to serving you again soon. Best, Benihana - Boca Raton Management Team
   

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7. B

   Barry

   West Palm Beach

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Tmeathe steak was very poor. Low quality meat and om the grill. Tough and tasteless. The only part I enjoyed was the fried rice. Poor value. I would not go back
   

   Benihana - Boca Raton, FLResponded 5 days ago

   Dear Barry! Thanks for visiting us at Benihana - Boca Raton. We're sorry to hear about your experience with the steak. We take pride in our quality and preparation, and it's disappointing to hear we didn't meet those standards during your visit. We appreciate your feedback and will use it to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you in the future.
   

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8. E

   Emily

   Miami

   5 reviews

   4.0

   5 reviews

   Dined on November 16, 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   made a reservation for 6:30 didn’t sit down till 7 and she’s came out at 7:40. we had to say something three times before someone actually came out to help us. besides the hiccup in the beginning food was good
   

   Benihana - Boca Raton, FLResponded on November 18, 2024

   Thanks for the review, Emily! We're sorry to hear about the delay you experienced during your visit. It's disappointing to know that you had to wait despite having a reservation. We're glad that you enjoyed the food. We appreciate your feedback and will use it to improve our service. We hope to serve you again and provide a better experience.
   

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9. S

   Shannan

   West Palm Beach

   2 reviews

   vip
   2.0

   2 reviews

   Dined on November 15, 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   My reservation was for 6:30pm. We did not get served until 7:15pm and no show until 8pm. We waited forever. The server forgot our white rice. The Chef doing the show was inappropriate for the kids we had at our table. Will not be going back.
   

   Benihana - Boca Raton, FLResponded on November 17, 2024

   Thanks for the review, Shannan! We're sorry to hear about your experience at Benihana - Boca Raton. It's unfortunate that you had to wait for such a long time, and we understand your frustration regarding the service and the Chef's behavior. We strive to provide a seamless dining experience for our guests, and we apologize for falling short in this instance. Your feedback is important to us and will be used to improve our service in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make your experience better. Best, The Management Team
   

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10. T

    Tova

    West Palm Beach

    1 review

    5.0

    1 review

    Dined on November 14, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Always delicious and great service. Huge portions of amazing food, always end up taking some home can never finish it.
    

    Benihana - Boca Raton, FLResponded on November 17, 2024

    Hey, Tova! Thank you so much for your kind words and perfect ratings! We're thrilled to hear that you enjoyed our food and service. We're also glad to know that our generous portions have left you wanting more. Your kind words mean a lot to us and we can't wait to serve you again soon. Best, The Management Team
    

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