Benihana - Boca Raton, FL

Review summary

1. N

   Nicole

   Orlando

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   Extremely understaffed. Not the usual hibachi experience.
   

   Is this helpful?

2. r

   robert

   West Palm Beach

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   The chef that handled all the cooking in front of us was very good. The waiter hardly ever showed up during the 2 1/2 hours we were there. I thought there were not enough waiters in the restaurant compared to the amount of people.
   

   Is this helpful?

3. M

   Moe

   VIP

   Los Angeles

   29 reviews

   5.0

   29 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience! Our server Juan was outstanding with his top-level customer dedication. Delly our cook was also fantastic as he cooked our meals. Kudos to John the GM for all of his focus on ensuring the customers are taken care of. Absolouting we love this location and the amazing staff and leadership. Thanks and keep up the great work. Moe & Liya
   

   Benihana - Boca Raton, FLResponded 1 day ago

   Hey Moe, We're absolutely thrilled to hear about your fantastic experience at Benihana - Boca Raton, FL! It's wonderful to know that our team's dedication to our customers made your visit memorable. We're also glad that you enjoyed our food and found our service to be top-notch. Your kind words are greatly appreciated and we're thrilled that we could provide you with a great dining experience. We look forward to serving you again soon! Best regards, The Management Team
   

   Is this helpful?

4. E

   Elizabeth

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fun time! Delicious food! Great chef! Will be back again
   

   Benihana - Boca Raton, FLResponded 1 day ago

   Thanks for visiting us, Elizabeth! We're thrilled to hear that you had a fun time at Benihana - Boca Raton, FL. It's great to know that you enjoyed our food and the chef's culinary skills. We strive to provide a memorable dining experience for all our guests and your feedback is a testament to that. We look forward to welcoming you back soon!
   

   Is this helpful?

5. D

   Dalecia

   Orlando

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   Make a reservation at your own risk, it means nothing. Reserved a table for 3 at 6:00 but wasn't seated until 6:30. What's the point of a reservation if we have to wait anyway??
   

   Benihana - Boca Raton, FLResponded 2 days ago

   Thanks for the review, Dalecia. We're sorry to hear about your experience at Benihana - Boca Raton, FL. We understand how frustrating it must have been to wait despite having a reservation. We're always working on improving our service and your feedback is invaluable in this process. We hope you'll give us another chance to provide a better dining experience. The Management Team
   

   Is this helpful?

6. l

   lina

   West Palm Beach

   5 reviews

   1.0

   5 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   I have always loved Benihana and my to go place for special occasions. I knew on Valentine weekend would be a wait even with reservations, but this time it was ridiculous long wait. The chef did not know what he was doing, and the server rude and unfriendly. You could feel the stress in the atmosphere.
   

   Benihana - Boca Raton, FLResponded 2 days ago

   Hello Lina, We're truly sorry to hear about your recent experience at Benihana - Boca Raton, FL. It's disheartening to hear that you had to wait despite having a reservation, and that you felt uncomfortable with the service provided. We strive to provide a positive and enjoyable dining experience for all our guests and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve our service and atmosphere. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

   Is this helpful?

7. E

   Enid

   VIP

   New York City

   22 reviews

   3.0

   22 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 2

   We had a 6:15 reservation We had to wait over 30 minutes to be seated It took a while before a server came for drink order After a time we gave out food order and it took a while for the food to arrive to start cooking The servers were terrific. I believe the problem with the food was in the kitchen not the servers
   

   Benihana - Boca Raton, FLResponded 2 days ago

   Thanks for the feedback, Enid. We're glad to hear you enjoyed your experience at Benihana - Boca Raton, FL. We apologize for the delay you experienced and the issues with your order. We strive to provide efficient service and it seems we fell short during your visit. We're glad to hear that our servers provided excellent service. We appreciate your patience and understanding. We hope to have the opportunity to serve you better in the future.
   

   Is this helpful?

8. G

   Gregg

   VIP

   New York City

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 3

   Cannot accommodate proper timing of reservations.
   

   Benihana - Boca Raton, FLResponded 3 days ago

   Thanks for the review, Gregg. We're sorry to hear about the timing issue you experienced at Benihana - Boca Raton, FL. We understand how frustrating that can be and we're working on improving our reservation system. We hope to have the opportunity to serve you again and provide a better experience.
   

   Is this helpful?

9. T

   TAWANDA

   Miami

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   Waited over two hours to be served unacceptable the stuff was unprofessional
   

   Benihana - Boca Raton, FLResponded 3 days ago

   Thanks for the review, Tawanda. We're truly sorry to hear about your recent experience at Benihana - Boca Raton, FL. It's disappointing to know that the service did not meet your expectations. We strive to provide excellent service to all our guests and it's clear we fell short this time. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to show you the high standard of service we're known for. The Management Team
   

   Is this helpful?

10. K

    Kemah

    West Palm Beach

    1 review

    5.0

    1 review

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The wait was really long, but besides that the workers were super nice and fun. We were able to have a drink while we waited to be seated which I liked. Gab was awesome and energetic. Another young lady also was really great I forgot her name but she was awesome she made us drinks and gave us a free appetizer because of the long wait.
    

    Benihana - Boca Raton, FLResponded 3 days ago

    Thanks for the review, Kemah! We're thrilled to hear that you had a great time at Benihana - Boca Raton, FL. We're glad you appreciated our staff's energy and the fun atmosphere. We always aim to provide a relaxing wait time and top-notch service, so your kind words are much appreciated. We're happy to know that Gab and the other young lady made your experience even better. We look forward to serving you again soon!
    

    Is this helpful?