Benihana - Addison Walk

Review summary

1. S

   Samantha

   Chicago

   5 reviews

   2.0

   5 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   Very disorganized! Our reservation noted that we were not doing hibachi, but I guess the host didn’t get the memo. She made us wait 15 minutes because she thought we were waiting for hibachi. We eventually sat at the bar, but the bar was full of dirty plates and dishes from the previous guests. Our bartender was STRESSED. She was manning the whole restaurant by herself. There were plenty of servers around, but most of them were standing around and talking to each other.
   

   Benihana - Addison WalkResponded today

   Hello Samantha, Thank you for taking the time to share your experience at Benihana - Addison Walk. We are truly sorry to hear about your wait time and the disorganization during your visit. We understand how frustrating that must have been for you and your party. We take pride in our service and it's clear we missed the mark during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make it right. Best regards, Benihana - Addison Walk Management Team
   

   Is this helpful?

2. W

   Wilson

   Dallas

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   The food was very good however the service was terrible. Even with a reservation we had to wait 35 minutes to be seated. After that it took a long time for the food and service to begin.
   

   Benihana - Addison WalkResponded 1 day ago

   Hello Wilson, We're really sorry to hear about your experience at Benihana - Addison Walk. We always aim to deliver a great experience, and we regret that we didn't meet your expectations in this instance. We understand how frustrating waiting can be and we sincerely apologize for the inconvenience caused. We're taking your feedback on board and will use it to improve our service speed. We hope you'll give us another chance to show you the high standard of service we're known for. Best wishes, The Management Team
   

   Is this helpful?

3. A

   Alice

   VIP

   Dallas

   7 reviews

   2.0

   7 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   I recommend not going to Benihana on the weekend. Way too crowded and they clearly don’t have enough wait staff. We went the entire meal without anything to drink. They finally gave us a refill when all of the food was gone. I ordered chicken. It was severely over cooked. The rest of the food was ok but when the main isn’t good it overshadows everything else.
   

   Benihana - Addison WalkResponded today

   Thanks for the review, Alice. We're truly sorry to hear that your experience at Benihana - Addison Walk didn't meet your expectations. We understand your frustration about the crowded conditions and the lack of drink service during your visit. We're also sorry to hear about the overcooked chicken. We strive to provide our guests with a memorable dining experience and it sounds like we fell short this time. We appreciate your feedback and will definitely use it to improve our service. We hope you'll give us another chance to make it right in the future.
   

   Is this helpful?

4. S

   Steven

   Dallas

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   The service left us with a poor experience at the end. Everything was ok, but at the end we had issues with our waitress, when we asked for the ice cream at the end since its included with our course, she started giving a speech to one of my friends that simply asked about it that they were too busy and that she would have to do too many trips to just put the order since they did not have enough people, we told her that we didn't mind waiting or taking it to go, she never put the order in, we went to ask the front desk, when the manager came to resolve the issue, he mentioned that the waitress said that we didn't want the ice cream anymore and that she didn't know why we were waiting. This was after 30 min of wait time for just ice cream. At the end they tried to resolve it, but it was just poor taste what we had to go through just for something that was already included on our course.
   

   Benihana - Addison WalkResponded 1 day ago

   Hey Steven, We're really sorry to hear about your recent experience at Benihana - Addison Walk. It's unfortunate to hear that the service did not meet your expectations and the issues you encountered. We strive to provide excellent service to all our guests and it seems we fell short this time. We understand your frustration and we apologize for any inconvenience caused. We're taking your feedback seriously and will address this internally to prevent such issues in the future. We hope you'll give us another chance to serve you better. Best, The Management Team
   

   Is this helpful?

5. L

   Laura

   VIP

   Charlotte

   171 reviews

   3.0

   171 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   We went in at 5:15 on Friday & sat at the bar. We were only 2 of 5 people at the bar, with no one sitting at the bar tables, and the restaurant was not yet busy. We ordered fairly quickly, knowing it would be getting busy. It was difficult to get the bartender’s attention & he kept disappearing. Neither appetizer came out before our entrees. The edamame finally came after we asked about it, as it had been sitting in the server area waiting to be picked up. The potstickers never came, and we had to ask to have them removed from the bill. The chicken fried rice was ok. Veggie fried rice was not even “fried”, it was mostly white & clumpy, barely warm, with no flavor. The hibachi veggies were a plate full of barely cooked onions & zucchini, swimming in grease. Just gross. This was our 3rd or 4th time here, and although none of our visits were great, this was definitely the worst. We had high hopes as we have had great experiences at their other locations, but for all of the options in the area, we will likely not be back here.
   

   Benihana - Addison WalkResponded 1 day ago

   Thanks for the review, Laura. We're truly sorry to hear that your experience at Benihana - Addison Walk didn't meet your expectations. We apologize for the delays you experienced with our service and the quality of our food. Your feedback is invaluable to us as we strive to improve with each and every visit. We're glad to hear that you've enjoyed our other locations, and we hope to have the opportunity to impress you in the future. Best regards, Benihana - Addison Walk Management Team
   

   Is this helpful?

6. K

   Kendra

   Dallas

   40 reviews

   4.0

   40 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food was great. Danny was a very good chef. The service as a whole was good, but it took over 20 minutes after we were finished to check out our bill. We were also sitting at the grill for at least 10 minutes before anyone came over. I love the restaurant but the whole experience takes entirely too long. Word of advice, go before you’re starving because you’re going to wait a while to eat. The whole process took 2 hours.
   

   Benihana - Addison WalkResponded 4 days ago

   Thanks for the feedback, Kendra. We're glad to hear that you enjoyed the food at Benihana - Addison Walk. However, we're sorry to hear about the wait time you experienced after your meal was done. We understand how frustrating that can be and we're working on improving our service times. We appreciate your patience and understanding. We hope to serve you again soon, and provide a much smoother dining experience. Best, The Management Team
   

   Is this helpful?

7. J

   John

   Dallas

   1 review

   5.0

   1 review

   Dined on January 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good food great people good atmosphere definitely going back
   

   Benihana - Addison WalkResponded on January 13, 2025

   Thanks for the feedback, John! We're thrilled to hear that you enjoyed the food and found our team to be great. It's wonderful to know that our atmosphere added to your positive experience at Benihana - Addison Walk. We're delighted that you're planning to return and we look forward to serving you again soon. Best regards, The Management Team
   

   Is this helpful?

8. D

   David

   VIP

   Dallas

   29 reviews

   5.0

   29 reviews

   Dined on January 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice place to celebrate something special. The chefs at the tables are very entertaining. Food tastes great.
   

   Benihana - Addison WalkResponded 7 days ago

   Thanks for visiting us, David! We're thrilled to hear that you enjoyed celebrating a special occasion with us at Benihana - Addison Walk. It's wonderful to know that our chefs made your visit enjoyable and that you found the food to be delicious. Your kind words mean a lot to us. We look forward to welcoming you back soon.
   

   Is this helpful?

9. A

   Akeem

   Dallas

   1 review

   5.0

   1 review

   Dined on January 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice private and quiet. Service was outstanding. The group would really enjoy their time.
   

   Benihana - Addison WalkResponded on January 10, 2025

   Thanks for the review, Akeem! We're thrilled to hear that you enjoyed your time at Benihana - Addison Walk and found our service to be outstanding. We always strive to provide a memorable experience for our guests and it's wonderful to know we hit the mark for you. We look forward to welcoming you back soon for another great group outing!
   

   Is this helpful?

10. N

    Nicholas

    Dallas

    2 reviews

    1.0

    2 reviews

    Dined on January 6, 2025

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1

    TERRIBLE EXPERIENCE, Our waiter literally only took our order. Which took him 25 minutes to even come over to the table. And then left all of our dishes & didn’t even offer to refill our water once.forgot 3 things we ordered.And the cook was insanity obnoxious. Dropped plates and on my girlfriend multiple times throughout the whole dinner. Asking very personal questions and making very racial and inappropriate jokes while children were present at the table. Honestly this was the most disappointing birthday dinner of my entire life.And it used to be my tradition.But after this dinner it will definitely be the last time I ever eat at this Benihana’s.
    

    Benihana - Addison WalkResponded on January 7, 2025

    Hi Nicholas! We are truly sorry to hear about your recent experience at our restaurant, especially on such an important occasion as your birthday. What you described is unacceptable and far below the standard of service we strive to provide to all our guests. Please accept our sincerest apologies for the delays in service, the lack of attentiveness from your waiter, and the inappropriate behavior you encountered during your visit. This is not reflective of the welcoming and respectful atmosphere we aim to create. Thank you for bringing this to our attention, we hope to have the chance to serve you better in the future. Sincerely, The Management Team
    

    Is this helpful?