Barrio Queen - Gilbert

Review summary

1. M

   Micah

   Phoenix

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   First thing we noticed when we were sat was that it was freezing inside. They had the rollup door open and it was 45° last night while we were dining. There was music on the patio. Poor guy must’ve been freezing. He was good though! Literally took 15 minutes for someone to greet our table. When the server walked up, he had a confused look on his face and asked if anybody had greeted us yet, and we said no. So he took our drink orders. Then one minute later, a girl walked up to the table and greeted us and said that she would be our server. We informed her that somebody just took our drink order and she said she would go sort it out. She came back with no drinks and said she would be our server and then five minutes later we got our drinks. We ordered the queso appetizer from her, but it never came. We sat down at 7:45 PM and our dinner order was finally taken at 8:38 PM. Our food came out a half hour later. The enchiladas were cold. My burrito was warm, but not hot. At this point, I informed her that our queso never came and she said she’d take it off the bill . Overall, it felt like a bunch of kids were running the restaurant. I never saw anybody who look like a manager. Luckily I was meeting up with friends I hadn’t seen in 10 years so we were overall not bothered by the slow service since we wanted to chat and catch up. But I think if we were there dining with our usual friends, probably would’ve got up and left. This is unfortunate. I’ve been to other barrio Queen locations, but this was my first time at the Gilbert location so I know this is not a typical barrio queen experience. Everything was just off.
   

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2. S

   Stacy

   Grand Rapids

   4 reviews

   4.0

   4 reviews

   Dined on December 27, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Great service and fun setting. Seated quickly after check in. I was disappointed that they did not have the 2 first menu items I ordered. Guacamole was good but the tacos were a bit dry.
   

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3. J

   Jessica

   Phoenix

   1 review

   1.0

   1 review

   Dined on December 22, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Food was cold and the server did his best to rush us out the door. We were still eating and he came to have us pay the check. We weren’t even done with food and drinks.
   

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4. I

   Iwalani

   Phoenix

   4 reviews

   3.0

   4 reviews

   Dined on December 1, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   Great time with family. Setting was awesome, service was ok. But they were able to cater to our needs. Thank you
   

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5. k

   kim

   VIP

   Washington DC

   21 reviews

   5.0

   21 reviews

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Authentic vibe and food. Service was excellent. Loved the salsa - came in mild and super spicy.
   

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6. I

   Ina

   VIP

   Phoenix

   30 reviews

   3.0

   30 reviews

   Dined on November 14, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We gave eaten at Barrio Queen many times, but not recently. Food had definitely gone downhill and service was slow. I don’t think we’ll be coming back soon. Disappointing.
   

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7. V

   Valerie

   VIP

   Phoenix

   43 reviews

   2.0

   43 reviews

   Dined on November 4, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   We have eaten many times at the Gilbert location as well as others. We each tried the Fajitas as they are a new item. One CHIX and Shrimp and one Beef and Chicken. The shrimp were so overcooked. In fact the entire platter looked like a blackened dish. The same with the chicken and Steak. The Guacamole appetizer was excellent. Last night was a big disappointment.
   

   Barrio Queen - GilbertResponded on November 5, 2024

   Hi Valerie, thank you for sharing your feedback. We're sorry to hear that your recent experience at Barrio Queen did not meet your expectations, especially with the fajitas. It's great to know you enjoyed the guacamole, but we'll take your comments seriously to improve our dishes. Your satisfaction is important to us, and we hope you’ll consider visiting us again for a better experience. Thank you for your review!
   

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8. J

   James

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was really good. We had the specialty tacos.
   

   Barrio Queen - GilbertResponded on November 10, 2024

   Thank you for your great review, James! We're delighted to hear that you enjoyed our specialty tacos at Barrio Queen. Our team works hard to deliver delicious food, and your feedback truly motivates us. We can't wait to welcome you back for more tasty dishes soon!
   

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9. T

   Tiffany

   Phoenix

   1 review

   1.0

   1 review

   Dined on November 1, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   There were no employees at the hostess stand or anywhere to be seen. Had to wait quite sometime before somebody noticed us and seated us. Service was blah at best. Service was blah at best. Got up and grabbed my own Salt & Pepper from the Hostess stand because again I there were no employees around. Table side Guacamole should be an experience. It was prepared off to the side of us, no conversation from staff, and was served up not mashed guacamole but chunks of guacamole. Literally everything was thrown into a bowl, stirred and served. Entrees were very disappointing. This place has gone down hill.
   

   Barrio Queen - GilbertResponded on November 5, 2024

   Dear Tiffany, I’m truly sorry to hear about your recent experience at Barrio Queen. It’s disappointing to know that our service and the preparation of your guacamole did not meet your expectations. We strive to create memorable dining experiences, and your feedback highlights areas where we need to improve. Your comments will be shared with our team to ensure we enhance our service. We hope you’ll consider giving us another chance to provide you with the quality experience we aim for. Best regards, The Barrio Queen Team
   

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10. L

    Laura

    Phoenix

    2 reviews

    3.0

    2 reviews

    Dined on October 10, 2024

    1. Overall 3
    2. Food 1
    3. Service 5
    4. Ambience 3

    service was great. food was pathetic the carne asada burrito we always get at the Desert Ridge location, was not even close at the Gilbert location. it was half the size n had only 8 tiny pieces of meat in it. The Desert Ridge location is packed with meat. our server said she has had that complaint quite a few times. we won't be back to Gilbert location
    

    Barrio Queen - GilbertResponded on November 5, 2024

    Hi Laura, Thank you for your feedback. We're glad to hear you enjoyed the service at Barrio Queen, but we’re sorry to learn that the carne asada burrito did not meet your expectations compared to the Desert Ridge location. Your comments about portion size and meat content are valuable, and we will address this with our team. We truly appreciate your loyalty and hope you might consider giving us another chance in the future.
    

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