Bar Louie - Tustin

Review summary

1. OT

   OpenTable Diner

   Las Vegas2 reviews

   5.0

   Dined on March 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a great experience! Our waiter was fantastic—attentive, friendly, and made the night even better. The food was absolutely delicious, and the drinks were a must-try—so fun and flavorful! Can’t wait to come back!
   

   Bar Louie - TustinResponded on March 21, 2025

   Thank you so much for the amazing feedback! We’re thrilled to hear you had such a great experience—delicious food, fun drinks, and fantastic service are exactly what we aim for. We'll be sure to share your kind words with the team! Can’t wait to have you back for another awesome night at Bar Louie!
   

   Is this helpful?

2. M

   Mel

   Orange County1 review

   5.0

   Dined on March 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing cheese curds and drinks! Good vibes. Would definitely go back
   

   Bar Louie - TustinResponded 2 days ago

   Mel - Thanks so much for the kind words! We're glad you enjoyed the cheese curds and drinks. Can't wait to have you back soon!
   

   Is this helpful?

3. OT

   OpenTable Diner

   San Diego1 review

   4.0

   Dined on March 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Restaurant was not very busy when we arrived for our reservation at 4:15. We sat down and were greeted a few minutes later by the waitress. She went for water for the table and did not return for 15+ min. The staff was kind and the food was good but the service is lax and slow. I'd be scared to eat here If it was actually busy.
   

   Bar Louie - TustinResponded on March 16, 2025

   Thank you for taking the time to share your feedback. We sincerely apologize for the delay in service during your visit. While we’re glad to hear you enjoyed the food and found our staff kind, we understand that attentive service is just as important to your overall experience. Your concerns have been shared with our team to ensure we address any gaps in efficiency, especially during slower periods when service should be prompt. We truly appreciate your honesty and hope you’ll consider giving us another chance to provide you with the exceptional dining experience we strive for.
   

   Is this helpful?

4. OT

   OpenTable Diner VIP

   Orange County3 reviews

   5.0

   Dined on March 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent excellence all around ! Can’t wait to return
   

   Bar Louie - TustinResponded on March 16, 2025

   Thank you for your kind words! We’re thrilled to hear that you had an excellent experience. Your excitement to return means the world to us, and we can't wait to welcome you back for another fantastic visit! See you soon!
   

   Is this helpful?

5. L

   Leslie

   Los Angeles2 reviews

   1.0

   Dined on February 2, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   I let the server know that I’m vegan and he graciously offered to have my meal re-prepared. However, when he brought it out he tried to pass it off as freshly prepared, but I could taste the meat that was previously on the plate and even found some overlooked bits of meat in my dish. It is one thing to send out the old dish, but another thing entirely to lie about it. That is so disrespectful.
   

   Bar Louie - TustinResponded on February 12, 2025

   Hey Leslie, We're really sorry to hear about your experience with the re-prepare of your meal. It's very disappointing to hear that you felt like we weren't being truthful with you. We always aim to deliver the best quality food and service to our customers, and it's clear we missed the mark this time. I have sent an email to you which will allow me to look into your visit further and make this right for you. Sincerely, Lori
   

   Is this helpful?

6. D

   Dolores

   Orange County1 review

   5.0

   Dined on February 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   How far menu in drinks is amazing and worth the value
   

   Bar Louie - TustinResponded on February 5, 2025

   Dolores! Thank you for sharing! Glad you had a great visit! :)
   

   Is this helpful?

7. D

   Douglas

   Orange County1 review

   5.0

   Dined on January 29, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great atmosphere to meet friends!… Especially on the $7 Tuesday Burger deal night :)
   

   Bar Louie - TustinResponded on February 12, 2025

   Hi Douglas - Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed the atmosphere and our Tuesday Burger deal. We look forward to welcoming you and your friends back soon!
   

   Is this helpful?

8. A

   Ashley

   Orange County1 review

   1.0

   Dined on January 18, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Food was nothing special. Not worth the value at all. We ordered the spinach dip, chicken nachos, and fried pickles. All tasted and looked like food you would get at my son’s baseball snack bar. We paid $73.00 for a pile of store bought tortilla chips and warmed up nacho cheese. Service was awful. We were never checked on once after putting our order in. Why bother, you got our money right? Will never go back. Don’t waste your time.
   

   Bar Louie - TustinResponded on January 21, 2025

   Ashley - I am very sorry to read about your visit and would like to look into this further. I will be emailing you from Bar Louie Guest Relations which will allow me to do so. Sincerely, Lori
   

   Is this helpful?

9. m

   mike

   Los Angeles1 review

   4.0

   Dined on January 11, 2025

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 3

   Food and drinks were great. Service was a bit strange. Capped off with our waitress asking if we wanted our check and then announcing to the table the total amount (which I HATE when I’m treating the table when they know what it is), without giving us a bill to check, and then watching over my shoulder as I input the tip amount into the machine. She was a bit awkward the entire service but the end was really off
   

   Bar Louie - TustinResponded on January 21, 2025

   Mike - thank you for your feedback. I have sent an email to you which will allow me to look into your visit further. Sincerely, Bar Louie Guest Relations.
   

   Is this helpful?

10. K

    Kevin

    Los Angeles1 review

    1.0

    Dined on January 6, 2025

    1. Overall 1
    2. Food 2
    3. Service 2
    4. Ambience 2

    We asked our waitress if she could turn on the game and she asked the African American manager at the bar. He proceeded to yell at her and told her no he wasn't turning on the game. My friends and I were shocked, since we have dined there numerous times. We moved from our table to the bar to view the game on another television. Probably about 25 minutes later, did he switch the game on the television that we had asked initially. He was extremely rude!!
    

    Bar Louie - TustinResponded on January 9, 2025

    Kevin - Thank you for reaching out. We care deeply about our guests and want to provide the best experience possible and we are very sorry about your recent visit. We hope you give us another chance soon, so we can share a more positive experience.
    

    Is this helpful?