BAO Restaurant

Review summary

1. B

   Brooke

   Nashville1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I wanted to share my recent experience at your restaurant, as it fell far below expectations—especially given the standard we’ve come to expect from Marriott properties. The steak house next door was MUCH better for those of you trying to decide which restaurant. We had a 7 PM reservation, and while our server was prompt in taking our drink order, my martini arrived with only an inch of vodka and a lime twist instead of olives. I know this sounds like a Karen’s statement but it was laughable. I assumed this was a simple miscommunication, but things only went downhill from there. We placed our order immediately, yet our food did not arrive for over an hour and 15 minutes. When it finally did, it was clear that something had gone wrong with our order. However, rather than addressing the issue or taking ownership, the staff chose to avoid checking on us altogether, leaving us feeling completely disregarded. We frequently stay at Marriott properties and have had many great dining experiences, but this was by far the worst service we’ve encountered. I hope you take this feedback seriously, as it was a frustrating and disappointing evening. My kids were hungry and ultimately ended up leaving shortly after food arrived because it was a 1/10. At the end, they offered us a 15% discount, but that doesn’t really help the fact that we flew all the way from the states to have a nice dinner or two just to have a bad experience. We do not recommend this restaurant.
   

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2. L

   Lindsey

   Memphis/West TN7 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We loved the complimentary edamame to start. Everything we ordered was delicious!
   

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3. P

   Pierre

   Caribbean1 review

   1.0

   Dined on March 1, 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   Music is too loud, bao were too sweet and too salty in the same time. Pad thai was tasteless and bizarre (Never seen peppers in any i have ever eaten and the discovery wasn't great). The price is very high and quality is low unfortunately. The good point was the service, the waiters were nice and the wine was quite good.
   

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4. L

   Laura

   Philadelphia11 reviews

   1.0

   Dined on February 26, 2025

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 3

   We had a less than enjoyable experience. Our 1st round of drinks came quickly and our first dishes came out pretty quickly too. The Korean wings were overcooked. The Bugogi was delicious. Then it got really busy & loud in there. We waited over an hour for the remainder of our food and it never came. Our waiter Jason never came to check and see what was going on. We finally asked and he said a runner had messed up and the kitchen would make it for us at that time. We opted to cancel the remainder and left. Would not go back again.
   

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5. B

   Bobbie

   Caribbean2 reviews

   3.0

   Dined on February 23, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   The service was good and friendly, it is very decorative inside and the pottery is neat. The sushi was served fresh and fast. Hubby ordered the Pad Thai, but it had no peanuts nor taste like pad thai. I ordered the low mein and it was very sour with how much lime was used. Overall I would give a 3.
   

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6. S

   Stacie VIP

   Seattle8 reviews

   4.0

   Dined on February 18, 2025

   1. Overall 4
   2. Food 3
   3. Service 2
   4. Ambience 4

   Service was quite slow. The room was very loud. Made it hard to talk.
   

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7. M

   Michele VIP

   Dallas7 reviews

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Food was delicious! Especially the sushi but service was extremely slow.
   

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8. C

   Christine

   New York City1 review

   4.0

   Dined on February 14, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food but the noise level was almost unbearable.
   

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9. D

   Daniel VIP

   New York City6 reviews

   2.0

   Dined on January 31, 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 4

   Asian fusion cuisine that had no Asian flavor whatsoever. Almost everything was really bland. Nice place and nice people though.
   

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10. A

    Aaron

    Raleigh12 reviews

    5.0

    Dined on January 27, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Chilean sea bass was delicious and Jason, our waiter provided outstanding service! Would definitely go again.
    

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