Bank Birmingham

Bank Birmingham reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Sabrina

   Birmingham1 review

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Overall was a nice evening. Food I had was great but majority of the booking had cold food or incorrect orders after a long wait. Can’t mark the restaurant down for that as the management and team went over and above to try and resolve orders and ensure we left happy. Lovely ambience and the staff were amazing so this wouldn’t deter me from booking again just think they had an off night. Lovely evening all the same. Will be back to experience the full ticket soon!
   

   Bank BirminghamResponded 3 days ago

   Hi Sabrina, Thank you for your understanding and kind feedback! We're so glad to hear you enjoyed the ambience and our team’s efforts to make things right. We truly appreciate your patience and look forward to welcoming you back for a flawless experience next time! Best regards, Min
   

   Is this helpful?

2. AB

   AshleyB

   Warwickshire6 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good all round. Good food and service would recommend
   

   Bank BirminghamResponded 3 days ago

   Thank you for the great feedback! We're thrilled you enjoyed the food and service. We appreciate the recommendation and hope to see you again soon!
   

   Is this helpful?

3. VF

   ViewFromTheBridge

   London36 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Very good meal and service. Nice sunny room. Thank you.
   

   Bank BirminghamResponded 3 days ago

   Thank you for the lovely feedback! We're so glad you enjoyed the meal, service, and sunny room. Hope to welcome you back again soon!
   

   Is this helpful?

4. OT

   OpenTable Diner

   London2 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   lacked atmosphere, was cold enough to want to leave your coat on, place had an odd smell, food great but not worth the expense
   

   Bank BirminghamResponded 6 days ago

   Thank you for your feedback! We’re glad you enjoyed the food, but we apologize for the atmosphere and temperature not meeting expectations. We’ll work on improving these aspects for a more comfortable experience. Best regards, Min
   

   Is this helpful?

5. J

   Jackie

   Staffordshire4 reviews

   5.0

   Dined on March 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent venue. Great service. Good menu, great wine list. A brilliant birthday lunch for a friend. Staff welcoming. Not overbearing. Gave us time to choose our menu. Food sublime and reasonably priced .
   

   Bank BirminghamResponded on March 12, 2025

   Hi Jackie, Thank you for your kind words! We're glad you enjoyed the food, service & atmosphere. We appreciate your support and look forward to welcoming you again soon. Kind regards, BANK Birmingham
   

   Is this helpful?

6. V

   Vanessa

   Birmingham2 reviews

   3.0

   Dined on March 8, 2025

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 2

   Excellent food, good service but be careful where you are sat!
   

   Bank BirminghamResponded on March 10, 2025

   Thank you for your feedback. We're delighted to hear that you enjoyed the food and found the service good, but we're truly sorry that your seating experience did not meet expectations, especially on such a special occasion. I sincerely apologize for the disappointment and any frustration this caused. Kindest Regards, BANK Team
   

   Is this helpful?

7. OT

   OpenTable Diner

   Charleston2 reviews

   5.0

   Dined on March 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Renee was a fabulous server. Great attitude! Food was delicious.
   

   Bank BirminghamResponded on March 6, 2025

   Thank you for your kind words! Thrilled to hear that you enjoyed the food and that Renee made your experience even better. We’ll be sure to pass along your compliments. Hope to see you again soon. 😊
   

   Is this helpful?

8. TM

   TraceyM

   London1 review

   5.0

   Dined on March 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Even though we arrive late, we were accommodated and seated promptly. The staff were very friendly and helpful with the menu. We had the squid and the prawns tempura, both were delicious. One of us had the duck salad and the other the chicken skewer and again the food was delicious . The food was served promptly so we were able to attend a concert at the Utilita Arena which is directly opposite. Would definitely come again.
   

   Bank BirminghamResponded on March 6, 2025

   Hi Tracey, Thank you for your kind review. We're glad you enjoyed the food & service, and that everything was prompt for your concert. We appreciate your support and look forward to welcoming you back soon. Kind regards, BANK Birmingham
   

   Is this helpful?

9. R

   Ron

   London3 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our table was not ready on arrival but we only waited a few minutes. The food and service were excellent and the waitress was particularly friendly and efficient. We had a great night.
   

   Bank BirminghamResponded on February 17, 2025

   Hi Ron, Thank you for your lovely review. We appreciate your patience upon arrival during a busy period, and delighted to hear that you enjoyed the food, service & our friendly team. Look forward to welcoming you again soon! Kind regards, BANK Birmingham
   

   Is this helpful?

10. R

    Ranveer

    Birmingham1 review

    1.0

    Dined on February 15, 2025

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    Absolutely abysmal service. A group of 10/12 people were eating their desserts before we even got our mains. Mains were decent, starters were unbelievably below par and I could have made them myself at home. Food was cold and I don’t know what Valentines experience I booked for but it definitely wasn’t worth the money I paid for on the bill. Overpriced for what it is. I’d rather have eaten at Nandos. Disappointing. Not visiting here in the future. Pathetic.
    

    Bank BirminghamResponded on February 18, 2025

    We're really sorry to hear about your experience. This is absolutely not the level of service we aim to provide, and we understand how frustrating it must have been, especially on a special occasion like Valentine’s. We appreciate your honest feedback and will be addressing these concerns with our team to improve. If you'd be open to discussing this further, we'd love the chance to make things right—please feel free to reach out to us directly. Best Regards, Angelika
    

    Is this helpful?