Avenue

Avenue reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Jo Ann

   New Jersey1 review

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   I have dined at The Avenue many times, however, this time was terrible. we had a 1 pm reservation and were were seated a few minutes after..the person on the desk was not pleasant and seemed annoyed with being a host. Then we sat an order an appetizer and drinks which came to our table in a timely manner and our entry orders were placed with a lovely waitress. Appetizer and drinks arrived and after we were finished, we waited another 1 hr and 20 minutes for our entries. We were only a party of 5. Asked for manager, never showed and our waitress apologized numerous times still no food. People that came in after us were served way before us. Not sure as of this writing if I would recommend or go back to the restaurant.
   

   AvenueResponded 5 days ago

   Hello Jo Ann, Thanks for taking the time to share with us your most recent experience. We are super happy to see your server was pleasant and hospitable, as well as you enjoying the appetizer & drinks portion. We're truly sorry to hear about your food pacing experience at Avenue. It's always our goal to provide a memorable dining experience, and we appreciate to learn when we fell short of that commitment. We understand the importance of flawless service and more importantly the responsiveness of our team when and if do not go according to plan. We're committed to improving our service and we appreciate your feedback. We hope you'll consider giving us another chance to make it right. Best, The Management Team
   

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2. a

   auraavi

   New York City9 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   We had a reservation for 7:00 PM, but we were not seated until 8:00 PM, as we waited outside for a corner table in the back. The service was very poor and slow. The food service was also lacking and arrived late. The food itself was just okay—not great. Additionally, the cleanliness of the restaurant was a concern. The tables were dirty, and when we asked for napkins, we were told they had run out and hadn’t been washed. The table lacked plates and cutlery. Overall, everything was just disappointing.
   

   AvenueResponded 1 day ago

   Hello Auraavi, Would love to thank you for visiting Avenue. We're truly sorry to hear about your recent experience as it did not turned out to be in our high standard. We understand how important great guest services is to the overall dinning experience. We apologize for the inconvenience caused . We assure you that your feedback will be used to improve our services. We hope you'll give us another chance to provide you with a better dining experience. Best regards, The Management Team
   

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3. A

   Adele

   New York City41 reviews

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Not sure if they were under staffed but something was not right. Took an hour to get bread, 2/12 hours until food came out. One meal was not edible. Maybe an off night for them. Felt badly for waitress who seemed not to have any control over the situation.
   

   AvenueResponded 3 days ago

   Thanks for the feedback, Adele. We're truly sorry to hear about your recent experience at Avenue. We always aim for prompt service and delicious meals, and we're disappointed to hear that we fell short during your visit. We take pride at our restaurant and your feedback will be put to use so we can improve our service. We hope you'll give us another chance to provide a better dining experience. Best, The Management Team
   

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4. M

   Mark

   Caribbean1 review

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   Waited to get seated over 40 minutes, service unsatisfactory, food is good. Because of very slow service it took over 3 hours for a regular dinner.
   

   AvenueResponded 3 days ago

   Hello Mark, Thank you for taking valuable time & sharing your experience. We’re glad you enjoyed the food, but we sincerely apologize for the long wait and service issues. Your feedback is valuable, and we’re committed to improving our efficiency to enhance our guests' dining experience. We hope you will give us another opportunity to prove the high standard of our restaurant. Looking forward to welcoming you again, Avenue, Managment Team
   

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5. S

   Susan VIP

   Atlantic City1 review

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   We have dined here several times before and everything was always excellent. Unfortunately, today was the exception. The host was extremely rude. He could not find our reservation and pretty much accused me of lying about having one. I showed him my confirmation and he was still rude saying that he couldn’t seat us because we were a few minutes early. It took almost an hour to get our appetizers. After we placed the order we pretty much never saw the waiter again. My husband had to get me a drink at the bar to have with my meal. The customers at the adjoining tables all had the same complaint about the wait for food and the host. They clearly did not have the staff to accommodate the number of customers and after waiting almost an hour for appetizers they initially brought us the wrong one. I did enjoy the duck entree but the service was just abysmal.
   

   AvenueResponded 5 days ago

   Hi Susan, Thank you so much for taking valuable time and share your most recent experience with us. We're truly sorry to hear about your recent experience at Avenue. We pride ourselves on our excellent service and it's disheartening to hear that we fell short this time. We know you had many excellent experiences before that made you frequent to our restaurant. We are confident we can address the concerns you shared and correct it so we can hopefully provide you in your future visits a memorable experience. Again thank you so much for sharing your experience with us. Best regards, The Management Team
   

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6. G

   Gene VIP

   New York City8 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Didn't get a chance to taste the food. Waited for an hour after ordering. No food, waiter didn't come up once to check on us or update on timing. Told the manager to cancel the order, he didn't bother asking why or apologizing.
   

   AvenueResponded 3 days ago

   Hello Gene, We're really sorry to hear about your recent experience at Avenue. We understand how frustrating it can be to wait, especially when you're looking forward to trying our food. We sincerely apologize for the inconvenience you experienced. Your feedback is invaluable and we assure you that we will address these issues. We hope you will give us another chance to provide you with the dining experience you deserve. Best regards, The Management Team
   

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7. C

   Christine VIP

   New York City36 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Avenue seems to have changed hands and the change isn't for the better.
   

   AvenueResponded 5 days ago

   Hello Christine, Thanks for taking your valuable time and sharing with us your most recent experience. We're happy to hear that you've had positive experiences with our server & ambiance. However, we're concern to hear that your recent visit didn't meet your food expectations. We appreciate your feedback as it helps us to improve. We will make sure to address with the team as our goal is to deliver memorable experiences. We know that having a beloved dish changed for the season can be disappointing but worry kindly note it will make its way back for the summer season. We look forward to your return visit so we can showcase the unique experience we strive to offer. Best Regards, The Management Team at Avenue
   

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8. M

   Mark VIP

   New York City20 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I visited here for Jersey Shore Restaurant Week. Their Pre-Fix menu was very satisfying. The ambience here is always awesome with the roaring fireplace in the main room adding to the atmosphere. Tyler was our server and was most professional and friendly. I highly recommend Avenue at any time! The views of the sea are also spectacular!
   

   AvenueResponded 3 days ago

   Hello Mark, Thank you for choosing Avenue to host your Jersey Shore Restaurant Week experience! We are thrilled to hear that you enjoyed our Pre-Fix menu offerings, the ambiance & service provided by Tyler. It's always a pleasure to serve our guests and we're glad that our professional and friendly service added to your experience. Your recommendation means a lot to us and we look forward to welcoming you back at any time! Best regards, The Management Team
   

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9. MN

   MarianneN VIP

   Los Angeles3 reviews

   4.0

   Dined on March 23, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   They need more wait staff. The restaurant was not busy, but they are short staffed, so we had a very long wait to get our bill.
   

   AvenueResponded on March 25, 2025

   Hey Marianne, Thank you for taking the time to share your feedback. We're thrilled to see you enjoyed the food & ambiance at our restaurant. We are sorry to hear that you experienced a longer than usual wait time for your payment processing. We understand how frustrating that can be. We will be sure to share the feedback with our team so we do not have the same issue again. We hope to welcome you again soon at Avenue and confident it will be a fabulous experience all around. Avenue, Management Team
   

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10. A

    Amie

    Atlantic City13 reviews

    2.0

    Dined on March 22, 2025

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 2

    Server and management staff were not attentive. Took awhile for drink and food orders. Drinks were not replenished. Entrees brought out without clearing app plates. My decaf coffee brought out with no spoon or condiments, was not decaf in fact. We had to continually ask for things. Food was average, not terrible. Bathrooms were in need of a deep cleaning and had a lack of toilet paper. Will not go back. Theres probably a reason i was able to get a table on a Saturday night for 4 @ 6:30, booking it at 4pm on that same Saturday.
    

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