Arriba Abajo

Review summary

1. D

   Donna

   Austin

   2 reviews

   vip
   2.0

   2 reviews

   Dined on November 14, 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 1

   I was so disappointed in this experience. The food was mediocre at best. Atmosphere was dark and boring. I was so excited to try this place. Bummer
   

   Arriba AbajoResponded on November 17, 2024

   Hi Donna, Thank you for sharing your feedback, and I'm sorry to hear that your dining experience didn't meet your expectations. I would truly appreciate it if you could share more details by emailing me. Your insights will help me address any specific concerns and support our team's growth to ensure we create memorable experiences for all our guests. lillie.frankowski at thompsonhotels.com
   

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2. C

   Cary

   Dallas

   1 review

   5.0

   1 review

   Dined on November 9, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Cool rooftop patio. Great margaritas and the zero proof drinks are also really good.
   

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3. F

   Flavio

   Austin

   2 reviews

   3.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   The ambience is pretty nice. Good margaritas and the service was very good. Appetizer was tasteful also. Main plates were overpriced considering the amount of food on the plate. They were also just ok. Main plates need definitely a boost on flavor and quantity because the price is not fair.
   

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4. E

   Emma

   Austin

   2 reviews

   2.0

   2 reviews

   Dined on October 9, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 5

   My friends and I met up for drinks and light dinner before a concert. We had been to the rooftop pool about a month ago and ordered food while there which is what inspired us to come back. We DREAMED about the Caesar salad with tajin croutons and couldn’t wait to order it. We also loved the shrimp! We ordered those 2 things plus guacamole, which was nothing special, I would recommend skipping that, it didn’t taste fresh. The fish taco was great but the chicken taco was awful. When our waitress brought our salad it looked totally different from what we got last time, but we gave it a try. It was awful! And there were no croutons. We asked our waitress about the croutons and she checked with the kitchen and told us “the kitchen thought the same thing at first, but they checked and they are in there.” They in fact were not in there. None of us could stomach this salad, it was rancid. We mentioned it to our waitress again, just that we loved the salad so much last time and we thought it was awful this time and there was actually no croutons at all. She said she was sorry to hear that, but didn’t seem to really care. We did not ask her to take it off the bill and we paid for the salad in hopes she might share our feedback with the kitchen and make someone else’s experience better than ours. Our group loves to support our local restaurants, but unfortunately when the customer service is so poor it makes us not want to return back. Loyal customers want a place they can recommend to others and sadly I just can’t recommend this business anymore.
   

   Arriba AbajoResponded on October 28, 2024

   Hello Emma, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your visit didn’t live up to the expectations set by your previous experience. I’ll be sure to share this with our kitchen team to ensure we address these issues. I also apologize for the service you received. Our team should always strive to provide attentive and caring service, and it sounds like we missed the mark. We value loyal customers like you, and I would love the opportunity to make this right. Please feel free to reach out to us directly so we can ensure your next visit is much better. Thank you again for your feedback, and I hope to see you back soon. Warm regards, Sofia Arriba Abajo
   

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5. J

   Jacqueline

   San Antonio

   6 reviews

   vip
   2.0

   6 reviews

   Dined on October 6, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 5

   I recently visited this spot, hoping for a great meal, but it fell flat. We started with the trio salsa, which was disappointing—just bland tomato flavor, no real seasoning, and definitely needed some salt or something extra to elevate it. The only highlight of the meal was the Wagyu Barbacoa Taquitos. They were flavorful, well-cooked, and satisfying—no complaints there. However, everything else was underwhelming. I ordered the carne asada fajitas, and for the price, they weren’t worth it at all. The flavors were plain, and the overall experience just didn’t feel like I was getting my money’s worth. The drinks didn’t impress me either—nothing memorable, just average at best. Overall, the food is overpriced, and the taste doesn’t justify the cost. I wouldn’t recommend this place unless you’re specifically going for the barbacoa taquitos. Everything else just left me wanting more.
   

   Arriba AbajoResponded on October 28, 2024

   Hello Jacqueline, Thank you for taking the time to share your experience with us. I’m sorry to hear that your visit didn’t meet expectations. We aim to provide flavorful dishes, and it’s clear we missed the mark during your visit. We take your comments about the dishes seriously and will share them with our kitchen team to ensure we improve our seasoning and overall quality. I appreciate your insights on the drinks as well as your feedback helps us identify areas where we can enhance our offerings. We hope you’ll consider giving us another try in the future. Your satisfaction is important to us, and we’d love the chance to impress you. Best regards, Sofia Arriba Abajo
   

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6. V

   Vincent

   Austin

   1 review

   1.0

   1 review

   Dined on September 28, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   45min for drinks? Cmon. Just let me do it next time
   

   Arriba AbajoResponded on October 2, 2024

   Hello Vincent, Thank you for your feedback. I’m really sorry to hear about the long wait for your drinks; that’s certainly not the experience we want for our guests. Your time is valuable, and I understand how frustrating this must have been. I appreciate your patience and honesty. We’re committed to improving our service, and I’ll ensure your comments are addressed with our team. If you find yourself open to revisiting, please contact us directly through our website so we can further discuss your concerns, arrange a new reservation, and discuss any specific preferences you might have. Thank you again for sharing your thoughts, and I hope you’ll give us another chance in the future. Warm regards, Sofia Arriba Abajo
   

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7. C

   Curtis

   Austin

   12 reviews

   vip
   5.0

   12 reviews

   Dined on September 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food was delicious! I’ll definitely recommend and return soon.
   

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8. Y

   Yasmine

   Houston

   1 review

   5.0

   1 review

   Dined on September 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious and the customer service was excellent! The place was also beautiful.
   

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9. Z

   Zinay

   Austin

   2 reviews

   vip
   2.0

   2 reviews

   Dined on September 13, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Super slow service from very beginning . Kept being reminded that kitchen was closing and host stand was rude.
   

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10. S

    Stephan

    Austin

    2 reviews

    5.0

    2 reviews

    Dined on August 31, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food & atmosphere were great, we’ll be back for another visit.
    

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    Arriba AbajoResponded on September 6, 2024

    Hello Stephan, Thank you so much for taking the time to leave a wonderful review! We’re thrilled to hear that you enjoyed your dining experience with us at Arriba Abajo. We can’t wait to welcome you back soon! Whether it’s a special occasion or a casual meal, we’ll be here to make it exceptional. Cheers, Sofia Arriba Abajo
    

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