- Overall 1
- Food 2
- Service 1
- Ambience 1
Definitely the worst restaurant I’ve been to in London. From the moment we arrived the doorman was abrupt, rude and lectured us about being a little late due to the Valentine’s Day traffic.
The table we were given looked nothing like the photos, sat on stools right next to the saxophone player who was randomly playing his own tunes over the top of the music, so loud it was impossible to talk.
The starter was decent although not amazing. My main was chicken, and was brought out lukewarm at best, with the outside being cold. I asked them to check this and after waiting 10 mins they brought me back the same dish I sent back (cut in half) despite telling me they’d bring a fresh one. After querying this the waitress said she was confused and busy so took it back. 10 mins later they brought a fresh one which was fine. We had to ask 5 times for them to bring our sides, with the waiting staff constantly forgetting, apologising, and then coming out of the kitchen with something else.
We saw the chef walk through the middle of the restaurant 4 times. One time he had two Tesco bags in his hands with McCain fries! Maybe that’s why we waited so long… We waited around 20 mins for ketchup as the waitress, and then manageress, forgot again.
The dessert was nice, but after such a disastrous night we didn’t expect much. The manageress expressed her apologies for such a disaster of Valentines night, which was appreciated and gave us a discount - but we cannot express how dissatisfied we were with the entire experience. We are not at all ones to complain and extremely disappointed especially for Valentines.
Other customers in the restaurant were also complaining about slow service, too many staff who weren’t doing anything, dishes served incorrectly or missed and incorrect cloakroom items being given out (we had to collect our own items as they had lost the tag).
Absolute disaster all around. Do not recommend at all.
