Americano

Americano reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. C

   Carolyn VIP

   Pittsburgh2 reviews

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   The food was good, but the service was so bad. I rarely ever leave reviews, and I try to avoid negative ones, but the service was so bad it felt like they didn’t care. There are too many good restaurants in Chicago for that. It’s a shame for the chef because the food was good.
   

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2. H

   Hailey

   Washington DC1 review

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Seemed like the entire staff was overwhelmed and under supported. Hostess was confused about our reservation and that we specifically reserved outdoor seating. The menu on the website for brunch is completely different than the physical menu, prices are also much higher in the restaurant than online. My boyfriend’s chicken BLT came with no bacon. Good bottomless brunch drinks but the service is slow so in 90 minutes we only received 3 drinks in total. Way better brunch options nearby. Won’t be coming back
   

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3. A

   Andrea VIP

   Chicago2 reviews

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 5

   Served us Uncooked chicken wings and we ordered bbq wings and they gave us wings with taco sauce on it
   

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4. J

   Jean VIP

   Chicago10 reviews

   5.0

   Dined on May 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Enjoyed my brunch at Americano, the food and drink service was really great
   

   AmericanoResponded 6 days ago

   Thank you so much! We’re thrilled to hear you had a great brunch at Americano and that both the food and drink service hit the mark. We’d love to welcome you back again soon for another delicious visit!
   

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5. S

   Sarah VIP

   Cincinnati6 reviews

   3.0

   Dined on May 3, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Food was good but the service was not great. I understand the restaurant was busy but asking for my drink multiple times and waiting 20-30 minutes for it during bottomless brunch isn’t really worth the price point.
   

   AmericanoResponded 6 days ago

   Thank you for your feedback—we’re glad to hear you enjoyed the food, but we’re truly sorry the service didn’t meet expectations. We understand how frustrating delays can be, especially during bottomless brunch, and we’re actively working to improve service (hiring 5 more people) during our busiest times. We appreciate you bringing this to our attention and hope to have the chance to provide a much better experience next time.
   

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6. J

   Jocelyne

   Chicago3 reviews

   5.0

   Dined on May 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The happy hour options were great! Bottomless wings were delicious and the espresso martini was my favorite! The best I’ve ever had, will be coming back here again!
   

   AmericanoResponded 6 days ago

   Thank you for the amazing feedback! We’re so glad you enjoyed the happy hour—especially the bottomless wings and that unforgettable espresso martini! It means a lot to hear it's the best you’ve ever had. Can’t wait to have you back for more good times and great flavors!
   

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7. K

   Karen VIP

   Austin7 reviews

   4.0

   Dined on April 27, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Walking in for the first time, the host and decor were cheerful and welcoming. We were able to get a last minute table. Our waiter was friendly but very slow, especially at the end of our meal when our dirty plates were in front of us and we were ready to leave. Cocktails were tasty and the whipped feta app was delicious. 3 smash burgers and one pasta. All cooked perfectly although I was told the pasta was a little ordinary. I’m so happy to have found this place in the neighborhood and can’t wait to go back soon!
   

   AmericanoResponded 6 days ago

   Thank you so much for giving us a try and for the kind words about the atmosphere, cocktails, and food—we’re especially glad you enjoyed the whipped feta and smash burgers! We truly appreciate the honest feedback about the service and pasta, and we’ll be sharing this with our team as we continue to improve. We’re so happy to be part of the neighborhood and can’t wait to welcome you back soon!
   

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8. M

   Meghan

   Chicago1 review

   1.0

   Dined on April 26, 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   Brunch time way over packed, not enough staff, “bottomless drinks” turned into just two drinks because it took about 45 mins to find your waiter and another 15 to get one
   

   AmericanoResponded 6 days ago

   We’re really sorry to hear your brunch experience didn’t meet expectations. We know how frustrating it is to wait—especially during a busy service—and we understand how that impacted the bottomless drink experience. We're actively working on better staffing and service flow to avoid situations like this in the future. Thank you for the honest feedback, and we hope you’ll consider giving us another chance to show you a better visit.
   

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9. o

   olivia VIP

   New York City1 review

   1.0

   Dined on April 26, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Sat on the patio and it was very cold. They turned off the heater half way through the meal. Took 45 minutes for our waiter to come to the table. Another 30 for even the drinks to get here. Got our orders wrong. Food arrived cold. When they did turn the heater on they put it really close to a wicker lamp which was concerning. Overall it wasn’t great, kinda hard to find a positive here, but the drinks we did get were good.
   

   AmericanoResponded 6 days ago

   Thank you for taking the time to share this feedback—we're very sorry to hear about your experience. From the long wait times and incorrect orders to the patio comfort issues, it’s clear we missed the mark on multiple levels. Your concerns about the heater placement are especially important, and we take safety very seriously. While we're glad you enjoyed the drinks, we know that's only one part of the experience, and we truly regret that the rest didn’t meet expectations. We'll be sharing this with our team to address these issues directly and work toward meaningful improvements.
   

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10. E

    Emily

    Chicago1 review

    1.0

    Dined on April 26, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Terrible experience, took over 40 minutes to be seated with a reservation and almost 30 for a server to come to our table. “Bottomless” drinks were non-existent due to server never showing up, and was given half glasses of drinks due to no clean glasses. Server was also extremely rude and said she “didn’t have time” for us asking questions about the menu.
    

    AmericanoResponded 6 days ago

    We’re truly sorry to hear about your experience—it’s clear we fell short, and we take your feedback seriously. Waiting that long with a reservation and not receiving timely service is unacceptable, and the issues with the drinks and attitude from our team are especially disappointing. This is not the standard we aim to provide, and we will be addressing this internally to ensure it doesn’t happen again. We appreciate you bringing this to our attention and would welcome the chance to make it right if you're open to giving us another try.
    

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