Americano

Americano reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Jean VIP

   Chicago10 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Enjoyed my brunch at Americano, the food and drink service was really great
   

   AmericanoResponded 1 day ago

   Thank you so much! We’re thrilled to hear you had a great brunch at Americano and that both the food and drink service hit the mark. We’d love to welcome you back again soon for another delicious visit!
   

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2. S

   Sarah VIP

   Cincinnati5 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Food was good but the service was not great. I understand the restaurant was busy but asking for my drink multiple times and waiting 20-30 minutes for it during bottomless brunch isn’t really worth the price point.
   

   AmericanoResponded 1 day ago

   Thank you for your feedback—we’re glad to hear you enjoyed the food, but we’re truly sorry the service didn’t meet expectations. We understand how frustrating delays can be, especially during bottomless brunch, and we’re actively working to improve service (hiring 5 more people) during our busiest times. We appreciate you bringing this to our attention and hope to have the chance to provide a much better experience next time.
   

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3. J

   Jocelyne

   Chicago3 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The happy hour options were great! Bottomless wings were delicious and the espresso martini was my favorite! The best I’ve ever had, will be coming back here again!
   

   AmericanoResponded 1 day ago

   Thank you for the amazing feedback! We’re so glad you enjoyed the happy hour—especially the bottomless wings and that unforgettable espresso martini! It means a lot to hear it's the best you’ve ever had. Can’t wait to have you back for more good times and great flavors!
   

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4. K

   Karen VIP

   Austin7 reviews

   4.0

   Dined on April 27, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Walking in for the first time, the host and decor were cheerful and welcoming. We were able to get a last minute table. Our waiter was friendly but very slow, especially at the end of our meal when our dirty plates were in front of us and we were ready to leave. Cocktails were tasty and the whipped feta app was delicious. 3 smash burgers and one pasta. All cooked perfectly although I was told the pasta was a little ordinary. I’m so happy to have found this place in the neighborhood and can’t wait to go back soon!
   

   AmericanoResponded 1 day ago

   Thank you so much for giving us a try and for the kind words about the atmosphere, cocktails, and food—we’re especially glad you enjoyed the whipped feta and smash burgers! We truly appreciate the honest feedback about the service and pasta, and we’ll be sharing this with our team as we continue to improve. We’re so happy to be part of the neighborhood and can’t wait to welcome you back soon!
   

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5. M

   Meghan

   Chicago1 review

   1.0

   Dined on April 26, 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   Brunch time way over packed, not enough staff, “bottomless drinks” turned into just two drinks because it took about 45 mins to find your waiter and another 15 to get one
   

   AmericanoResponded 1 day ago

   We’re really sorry to hear your brunch experience didn’t meet expectations. We know how frustrating it is to wait—especially during a busy service—and we understand how that impacted the bottomless drink experience. We're actively working on better staffing and service flow to avoid situations like this in the future. Thank you for the honest feedback, and we hope you’ll consider giving us another chance to show you a better visit.
   

   1 person found this helpful

6. o

   olivia VIP

   New York City1 review

   1.0

   Dined on April 26, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Sat on the patio and it was very cold. They turned off the heater half way through the meal. Took 45 minutes for our waiter to come to the table. Another 30 for even the drinks to get here. Got our orders wrong. Food arrived cold. When they did turn the heater on they put it really close to a wicker lamp which was concerning. Overall it wasn’t great, kinda hard to find a positive here, but the drinks we did get were good.
   

   AmericanoResponded 1 day ago

   Thank you for taking the time to share this feedback—we're very sorry to hear about your experience. From the long wait times and incorrect orders to the patio comfort issues, it’s clear we missed the mark on multiple levels. Your concerns about the heater placement are especially important, and we take safety very seriously. While we're glad you enjoyed the drinks, we know that's only one part of the experience, and we truly regret that the rest didn’t meet expectations. We'll be sharing this with our team to address these issues directly and work toward meaningful improvements.
   

   1 person found this helpful

7. E

   Emily

   Chicago1 review

   1.0

   Dined on April 26, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Terrible experience, took over 40 minutes to be seated with a reservation and almost 30 for a server to come to our table. “Bottomless” drinks were non-existent due to server never showing up, and was given half glasses of drinks due to no clean glasses. Server was also extremely rude and said she “didn’t have time” for us asking questions about the menu.
   

   AmericanoResponded 1 day ago

   We’re truly sorry to hear about your experience—it’s clear we fell short, and we take your feedback seriously. Waiting that long with a reservation and not receiving timely service is unacceptable, and the issues with the drinks and attitude from our team are especially disappointing. This is not the standard we aim to provide, and we will be addressing this internally to ensure it doesn’t happen again. We appreciate you bringing this to our attention and would welcome the chance to make it right if you're open to giving us another try.
   

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8. M

   Morgan VIP

   Chicago5 reviews

   5.0

   Dined on April 26, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   AMERICANO BOTTOMLESS BRUNCH CHANGED MY LIFE. I am now making this a part of my itinerary every time I have friends visit. You get bottomless sangria, mimosa (bartender made it a "clear mimosa" for me), spritz (aperol, hugo, or elderflower), or seltzer and you can switch between them. The food is solid but the ambiance, girly brunch vibe, and bottomless deal will pull me back every time.
   

   AmericanoResponded 1 day ago

   We are living for this review—thank you! So glad to hear bottomless brunch at AMERICANO made such a lasting impression (clear mimosa for the win 🥂). We love being part of your go-to itinerary when friends are in town, and we can’t wait to keep the good vibes, great drinks, and brunch energy going every time you visit!
   

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9. R

   Ryan VIP

   Chicago7 reviews

   5.0

   Dined on April 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great. Food and drinks always hit and service is always amazing
   

   AmericanoResponded 1 day ago

   Thank you so much! We’re thrilled to hear you consistently have a great experience with us. It means the world to know the food, drinks, and service always hit the mark. Can’t wait to have you back again soon!
   

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10. N

    Nancy VIP

    Chicago2 reviews

    5.0

    Dined on April 25, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great service. Jen was great. Too loud inside. Good happy hour. 
    

    AmericanoResponded 1 day ago

    Thank you for the feedback! We're so glad you enjoyed the service—Jen will love the shoutout—and that happy hour hit the spot! We hear you on the noise level and will keep working to create a more comfortable atmosphere. Hope to see you again soon!
    

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