Altro Paradiso

Review summary

1. OT

   OpenTable Diner

   New York City1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional. The service is impeccable. We always request to be seated in Madeline’s section because she is the finest in the business. She remembers what we like and our orders from the previous reservation. The cuisine is exquisite. The Finocchio appetizer is delectable, the Spaghetti al Pomodoro incredible and the Maiale is mouthwatering and the best pork we’ve ever tasted. This is truly heaven’s cuisine!
   

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2. A

   Ada

   Mexico City1 review

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Pretty good food, good service, but honestly prices are too high for what you get.
   

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3. d

   demi

   New York City2 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Miguel and Jerry are the absolute best!! So grateful for them.
   

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4. K

   Kaitlyn

   New York City17 reviews

   5.0

   Dined on March 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Altro Paradiso is a consistent win. Every dish is great and their housemade pastas are the star. Our service was attentive and our server was well versed with great recommendations. If they have the tiramisu as a special, do not miss it!
   

   Altro ParadisoResponded 7 days ago

   Thanks for the review, Kaitlyn! We're thrilled to hear that you enjoyed your dining experience with us at Altro Paradiso. It's wonderful to know that our housemade pasta, attentive service, and delicious dishes all stood out for you. We're especially glad you enjoyed our tiramisu - it's a special treat we love to offer. We can't wait to welcome you back for more great experiences! See you soon, James Everett | General Manager - james@mattos-hospitality (dot) com
   

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5. T

   Thomas VIP

   New York City4 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding 😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊🤪😊😊😊😊😊🤪😊 😊 😊 😊 😊 😊 😊 😊 😊 😊 😊 😊 😊 😊 😊 😊 😊 😊 😊 😊 😊 😊 😊 😊 😊 😊 😊 😊 😊 😊 😊 😊 😊
   

   Altro ParadisoResponded on March 3, 2025

   Thanks for the feedback, Thomas! We're thrilled to hear that you had an outstanding experience at Altro Paradiso. It's wonderful to know that our food, service, and value all met your expectations. We strive to provide an exceptional dining experience for all our guests, and your positive feedback is a testament to our efforts. We look forward to welcoming you back soon! Always, James Everett, General Manager | james@mattos-hospitality (dot) com
   

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6. M

   Matt

   Baltimore3 reviews

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Awful from start to finish. Overcharged, poor service, mediocre food.
   

   Altro ParadisoResponded on March 3, 2025

   Thanks for the feedback, Matt. We're truly sorry to hear about your recent experience at Altro Paradiso. It's disappointing to know that you didn't enjoy your meal and found our service below par. We take pride in our food and service, and we apologize if we fell short this time. Your feedback is crucial to us and we'll certainly take it into consideration as we strive to improve. We hope you'll give us another chance to impress you in the future - feel free to reach out to me directly with any further feedback or any future needs! Always, James Everett, General Manager | james@mattos-hospitality (dot) com
   

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7. D

   Denise

   Philadelphia1 review

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I’ve been coming to this restaurant since it’s opening and every time surpasses my expectations!!!
   

   Altro ParadisoResponded on March 3, 2025

   Thanks for the review, Denise! We're thrilled to hear that you've had consistently great experiences at Altro Paradiso. Your continued support means a lot to us. We look forward to welcoming you back soon for another memorable dining experience! Always, James Everett, General Manager | james@mattos-hospitality (dot) com
   

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8. P

   Prashanth VIP

   New York City2 reviews

   1.0

   Dined on February 28, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   I've been going to Altro Paradiso for years. Sadly, it's not quite what it used to be. The food is still top quality, but the service at the bar is shambolic. The rude barman spoiled the evening - apparently one needs to ask for the "Cellar Wine List" to order wine by the bottle. A simple ask for the "Wine List" didn't seem to cut it :-) The people and the service they provide used to make Altro Paradiso a great place to go. Hopefully it's just the one barman who we had who's rude!
   

   Altro ParadisoResponded on March 3, 2025

   Hi Prashanth, We're really sorry to hear about your recent experience at Altro Paradiso. We take your feedback seriously and we're disappointed to know that you didn't find the service you received to your satisfaction. We'll certainly look into the issue you've raised about the service, especially the way bar staff interacts with our guests - including offering a Cellar Wine List on request when Guests ask to see wines by the bottle. We always aim to provide a great experience, and it seems we fell short this time. We hope you'll give us another chance to show you the quality and service we're known for. Please feel free to reach out if there is anything I can do to assist in the future! Always, James Everett, General Manager | james@mattos-hospitality (dot) com
   

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9. G

   Gary VIP

   New York City3 reviews

   4.0

   Dined on February 24, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   White wines were not chilled , waiter said refrigerator was not working properly. Waited 15 minutes for bottle to be chilled
   

   Altro ParadisoResponded on March 3, 2025

   Thanks for visiting us, Gary! We're sorry to hear about the issue with the wine. We understand how frustrating it can be to wait for your beverage, especially when it's not at the temperature you desire. We're glad to hear that you've had a positive experience with our service. We appreciate your feedback and hope to see you again soon at Altro Paradiso. PS: We have since lowered the temperature on our white/sparkling wine fridge - we appreciate your feedback in helping us to adjust for the future! Always, James Everett, General Manager | james@mattos-hospitality (dot) com
   

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10. G

    Gianni

    New Orleans2 reviews

    5.0

    Dined on February 23, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The staff was kind and knowledgeable. The food was outstanding and the cocktails were perfect.
    

    Altro ParadisoResponded on March 3, 2025

    Hi Gianni, Thank you for your kind words and for giving us a perfect rating! We're thrilled to hear that you enjoyed our food, cocktails, and service. It's always our goal to provide an outstanding dining experience and it's wonderful to know we hit the mark for you. We look forward to welcoming you back to Altro Paradiso soon! Always, James Everett, General Manager | james@mattos-hospitality (dot) com
    

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