Aleksandar

Review summary

1. L

   Lea

   Philadelphia

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Friendly service, delicious food, nice atmosphere.
   

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2. L

   Lois

   Philadelphia

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Had a lovely brunch on Sunday. The food was delicious, service pleasant and well paced, and the noise level was appropriate. We’ll be back!
   

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3. M

   Michael

   Philadelphia

   1 review

   1.0

   1 review

   Dined on February 16, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   They ran out of one of the courses of the prefixed menu and served us a completely frozen cheesecake. Service was nonexistent for the entire night.
   

   AleksandarResponded 5 days ago

   We sincerely apologize that your experience didn’t meet expectations. Valentine’s Day weekend was incredibly busy, and while we did our best to anticipate demand, our ravioli was a popular choice on Friday and, unfortunately, we ran out. We understand your frustrations. As for the cheesecake and service, that is absolutely not the standard we aim for, and we take your feedback seriously. We appreciate you sharing this with us and will be addressing these concerns with our team.
   

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4. C

   Chris

   VIP

   Philadelphia

   6 reviews

   1.0

   6 reviews

   Dined on February 15, 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   Took forever for a pice fixe menu. Walked out halfway thru after two hours for two courses
   

   AleksandarResponded 5 days ago

   We’re sorry to hear that your experience didn’t meet expectations. We strive to provide timely service, and we regret that it took longer than anticipated. However, we’d like to remind all guests that we truly value their time and encourage open communication if there's ever an issue so we can address it promptly. We hope you’ll give us another chance to deliver a better experience next time.
   

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5. P

   Patrick

   Cincinnati

   3 reviews

   2.0

   3 reviews

   Dined on February 15, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Valentine’s Day prix fixe was disappointing. With the wine pairing it was over $200pp with underwhelming flavors, ingredients, and quality. Tartare was more mayo than beef; oysters were shucked dry—no liquor in any shell; lobster ravioli was served in a dark red sauce that overwhelmed the palette with deep fried kale (?); foie gras was a low grade patte that you could find in any supermarket; the ribeye was poorly seasoned, un-aged, and seemingly a USDA Choice cut; the Chilean sea bass was chewy and served over a bed of plain white rice topped with a broken lemon butter sauce. To top off this experience we ordered the Cheesecake and Tiramisu, which to our surprise, was actually freezer-burnt ice cream, topped with ingredients that vaguely remind you of cheesecake and tiramisu.  We will never eat here again. We wish Restauranteur all the best in their forthcoming bankruptcy proceedings.
   

   AleksandarResponded 4 days ago

   We’re sorry to hear that your experience didn’t meet expectations. As a family-owned restaurant, we take all feedback seriously and are always striving to improve. We appreciate you giving us a try and can tell you have a discerning taste—we hope you’ll consider giving us another chance in the future.
   

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6. A

   Alecia

   VIP

   New York City

   6 reviews

   5.0

   6 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great food and service! They accommodated our dietary issues easily. My only gripe is that my mom course was WAY too salty!
   

   AleksandarResponded 5 days ago

   Thanks for the review! We're thrilled to hear that you enjoyed our food and service and that our team was able to accommodate your dietary needs. We appreciate your feedback about the course, and we'll certainly take it into account as we continuously strive to improve our guests' experiences. We hope to see you again soon at Restaurant Aleksandar!
   

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7. M

   Michael

   Philadelphia

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   On Valentine’s Day, supposed to have a 830pm reservation. Was contacted at 8:10pm, as we were calling an Uber, saying they are pushing my reservation back an hour to 9:30pm. We obviously cancelled because that’s way too late. Really ruined Valentine’s Day plans . Was told other people “showed up late for their reservations,” causing ours to be pushed back by an hour. So my question is, why were we punished for that and not them? Again, on Valentine’s Day.
   

   AleksandarResponded 5 days ago

   We sincerely apologize for the inconvenience and the impact it had on your Valentine’s Day plans. We understand how frustrating it is to have your reservation pushed back, and we take full responsibility for the evening. Your feedback is valuable, and we are working on better systems to prevent this from happening again. We truly regret the experience and would love the chance to make it right if you’re open to it.
   

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8. S

   Sonia

   Philadelphia

   5 reviews

   1.0

   5 reviews

   Dined on February 15, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Waited 1hr+ for seating, was told that it didn’t matter if we had a reservation because everyone waiting had a reservation as well. Our main entree didn’t start until 2.5hrs after we got seated. When I asked to see our server the host or manager was not friendly at all about it and then when we asked why it was so backed up they blamed it on the eagles parade which ended at 3pm. Our reservation was at 8pm. Instead of blaming it on something we both can’t control maybe the restaurant should think about how they took 2hrs+ just to get the food ready on the table for the costumers which lead to even more delay on everything. No apologies or anything, food was not good enough for us to come back.
   

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   AleksandarResponded 5 days ago

   We sincerely apologize for the delays and frustration you experienced. We understand how unacceptable it is to wait longer than expected, especially when you had a reservation. The issues on Valentine’s Day were compounded by unforeseen challenges, and while we tried our best to manage, we acknowledge that our communication and service were not up to standard. We truly regret that you didn’t enjoy your meal and appreciate your feedback. We’re taking it seriously and will be making improvements to avoid similar issues in the future.
   

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9. M

   Martin

   VIP

   Washington DC

   2 reviews

   1.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   Went for Valentines Day prix fixe special. Had 8 pm reservation. Was told that the wait would be one hour after arrival. We finally sat down at 9:15. The place had been clearly overbooked and the kitchen + wait staff did not have capacity to handle. Everything took extremely long - getting waters to our table, cocktails, first course, etc - without a great explanation or much acknowledgment for multiple hours. By the time our main course was actually served it was past 11:30 (3.5 hours after original reservation time). A few people around us got impatient and just walked out without eating, since it had been multiple hours and their meal hadn’t been served. Wait staff were doing their best but not communicating well or managing expectations. Appetizer was cold. Main course was very good. Desert was terrible (freezer burn). I personally have had positive experiences here before and was pretty disappointed. This used to be one of my go-to places in Philly, but this was just an all around bad experience.
   

   AleksandarResponded 5 days ago

   We sincerely apologize for the delays and frustration you experienced on Valentine’s Day. We understand how disappointing it must have been to wait so long, especially with the overbooking and lack of communication. While our team was doing their best under challenging circumstances, we clearly fell short of providing the experience you’ve come to expect. We’ll be addressing these issues with our staff to improve our service and communication moving forward. We appreciate your feedback and truly hope you’ll give us another chance in the future.
   

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10. J

    Joseph

    Cleveland

    1 review

    1.0

    1 review

    Dined on February 14, 2025

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 3

    they were running an hour behind on valentine's day. also the food was just not good.
    

    AleksandarResponded 4 days ago

    We apologize for the delays and that the food didn’t meet your expectations. Valentine’s Day was exceptionally busy, but we understand this doesn’t excuse the experience you had. We appreciate your feedback and will work hard to improve moving forward.
    

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