AKIRA Restaurant

Review summary

1. H

   Hiroto

   London

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lunch bento box was excellent in taste and vision, but on the other hand it came altogether which made some food cold when I started to eat. I know it's a trade off. I love to have my food with best temperature.
   

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   AKIRA RestaurantResponded today

   Dear Hiroto Thank you for your feedback! We're happy to hear you enjoyed the taste and presentation of the bento box. We understand your preference for having food served at the perfect temperature, and we'll definitely consider this for future improvements. We hope to provide you with an even better experience next time!
   

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2. A

   Annalisse

   London

   1 review

   4.0

   1 review

   Dined on December 15, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Not much choices for vegetarian. After our meal, we were trying to order cake and coffee but no dairy free alternatives considering it’s in a good location. Main meal cost between £40-£60 each, quite small portion, comes in a bowl. Ambience is very good as well as service but over priced for small portions of food. I particularly like the veg sushi roll comes in 6 pcs, I think it cost £12, matcha cake is good too. Starters starts from £8-£12, 4 small pcs of shiitake glazed mushroom & 2 small cut pcs of aubergine cost me £20.
   

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   AKIRA RestaurantResponded on December 17, 2024

   Dear Annalisse, Thank you for sharing your feedback with us. We also appreciate your constructive comments about our vegetarian options, portion sizes, and pricing. We understand that it can be disappointing when choices feel limited, and we’ll certainly take your thoughts into consideration as we work to improve our menu, including offering more dairy-free options. Your feedback about the portion sizes and pricing is valuable, and we’re always looking for ways to provide better value for our guests. We hope you'll consider giving us another try in the future, and we'll continue to work on offering a more diverse and satisfying dining experience.
   

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3. s

   sima

   London

   1 review

   2.0

   1 review

   Dined on December 14, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   I’ve been to Akira several times. the servers are not trained, especially Rasa! she is dismissive of all requests you make. Tonight was just awful. It took 20 minutes to bring the drink, another 5 to bring a bowl of soup, 49 minutes for my main course and 50 minutes for my daughter’s main course despite having checked three times. It turns out she had bit out in the 3 orders even though we were the second table in the entire restaurant 6 pm. long story short, over the last two years, the service had deteriorated further, portions smaller, prices higher!
   

   AKIRA RestaurantResponded on December 17, 2024

   Thank you for sharing your feed back. We are truly sorry to hear about your recent experience. It is disappointing that the service was not up to our usual standards, and we apologise for the delays and miscommunication with your orders. We also understand your frustration with the changes in portions and pricing. We appreciate your loyalty and will take comments to heart as we work to improve both the training of our staff and overall dining experience.
   

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4. G

   George

   London

   1 review

   5.0

   1 review

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Very tasty food. Good management. could be more moderately prices. Highly recommended
   

   AKIRA RestaurantResponded on December 13, 2024

   Dear George, We are delighted to hear that you enjoyed your meal and had a great experience at our restaurant! We will carefully consider your feedback about prices and share it with our team. Your valuable feedback has had a direct impact on helping us become better. We are looking forward to serving you soon.
   

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5. C

   Chris

   London

   1 review

   5.0

   1 review

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing Bento box looks beautiful and the Gaussian curve of flavours was amazing. Miso soup was on point.
   

   AKIRA RestaurantResponded on December 17, 2024

   We are delighted to hear that you enjoyed your Bento box! It is great to know the miso soup hit the mark too. We truly appreciate your kind words and hope to welcome you back soon for another delicious experience.
   

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6. A

   Andrew

   New York City

   1 review

   5.0

   1 review

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and great food. Particularly please with our waitress
   

   AKIRA RestaurantResponded on December 7, 2024

   Dear Andrew, thank you for the positive review! We are delighted to hear that you had such a great experience. We’re especially pleased that you enjoyed our service and the quality of food. We look forward to seeing you again soon!
   

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7. S

   Sola

   London

   3 reviews

   5.0

   3 reviews

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely fantastic service, food was 10/10 best authentic Japanese in london. We go out for dinner every week and It’s a tradition that the whole family rates a restaurant every time we go out. This is the first time we all had a 10/10.
   

   AKIRA RestaurantResponded on December 7, 2024

   Dear Sola, thank you so much for your kind words! We really appreciate your positive review and it was great to have you as a customer. We strive to provide excellent service and high quality ingredients, so we’re glad that we were able to exceed your expectations. We look forward to serving you again soon.
   

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8. K

   Kristi

   E. Tennessee

   2 reviews

   5.0

   2 reviews

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I don’t even have the words to describe this experience. I was blown away. It is spectacular.
   

   AKIRA RestaurantResponded on December 7, 2024

   Dear Kristi, thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!
   

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9. O

   Olivier

   VIP

   London

   6 reviews

   1.0

   6 reviews

   Dined on November 30, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I booked a table at 2.30 for a lunch but when I arrive at 2.35 there they informed me - without apologies- that lunch service is over
   

   AKIRA RestaurantResponded on December 7, 2024

   Dear Olivier, we are truly sorry to hear about your disappointing experiences. We value each guest’s feedback and your comment will be reviewed by our team to improve our service going forward. We’re committed to providing an enjoyable experience on your next visit to our restaurant.
   

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10. R

    Ro

    London

    2 reviews

    5.0

    2 reviews

    Dined on November 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The service was outstanding, with a great level of attention and the team was in sync, prepared, and always ready despite of being busy. Absolutely amazing, what a team! I will most certainly be back! Congratulations to the chef and team as they have our together a magnificent menu, evocative of Japan’s best restaurants in downtown Tokyo
    

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