9 Below

Review summary

1. L

   Louise

   VIP

   Newcastle

   19 reviews

   5.0

   19 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Gorgeous evening in 9 below. Absolutely amazing cocktails and gorgeous venue will definitely be back!
   

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2. H

   Harry

   Dublin

   1 review

   3.0

   1 review

   Dined on December 5, 2024

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 3

   To be honest I was a bit disappointed with this venue and was expecting a lot more. I was there on a first date and was immediately put off by the seating arrangements in the place. If you are sitting in those chairs they have instead of the couch (which I was because I’m a gentleman) then brace yourself for a sore back and sore legs. Those chairs were so poorly designed and uncomfortable, I wouldn’t return due to them alone. I thought the service was also pretty poor, at one stage I was trying to get one of the servers attention for 20 mins and still no service so had to go up to them myself. Cocktails were also very average. If I wasn’t such a charismatic guy the date would’ve been a disaster but luckily I am so it was still a success but won’t be going back to this place ever again.
   

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3. G

   Gina

   Dublin

   8 reviews

   4.0

   8 reviews

   Dined on November 1, 2024

   1. Overall 4
   2. Food 1
   3. Service 5
   4. Ambience 3

   Just to note here that it's not possible to complete the review without rating the food - which we didn't have, so I gave 1 star. I didn't even know 9 Below served food! The ambience is classy & sophisticated. However, we were in a back room, & there was just one other couple for 50 mins of the hour we were there. So, no atmosphere & too quiet. Also, both of us were getting quite cold by the end of the hour. I was in a blouse, husband in a shirt - hadn't expected to need another layer as it was not a cold night outside at all. (12c) I imagine that back room would need some kind of heating when Winter sets in. Prices were expected for an upmarket cocktail bar. Cocktails are €14.50. There is a very inventive & interesting list, and nicely done in a mini magazine. Beers & whiskeys were good value. The cocktail was delicious, & service was attentive & friendly. Oh - the phone line is terrible. Almost impossible to hear what's being said on the other end, with crackling noises etc. Maybe switch to a WhatsApp business phone number??
   

   9 BelowResponded on November 4, 2024

   Hi Gina, We’re glad you enjoyed the ambience of 9Below! We apologise for the confusion around the OpenTable review; unfortunately, OpenTable requires a food rating, even though we don’t serve food. We understand how this can be misleading and will look into adding a note to clarify for future guests. Regarding the back room, we’re sorry to hear it was cold! We’ll consider this as we head into the colder months and ensure our heating is adequate. Your suggestion about the phone line and WhatsApp is spot-on, and we’re exploring options to improve communication channels for easier and clearer contact. Thank you for your review, it helps us improve, and we look forward to welcoming you back soon! Love, 9Below Team.
   

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4. E

   Evan

   Dublin

   1 review

   2.0

   1 review

   Dined on October 18, 2024

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 1

   Service was good and atmosphere was lovely until a larger group came in to ruin it on everyone. One table asked to move elsewhere, another table left and so did we as a result. Staff asked them to be quiet and told us they'd ask them to leave if kept being too loud but they never did.
   

   9 BelowResponded on October 22, 2024

   Hi Evan, Thank you for your feedback. While I’m glad you enjoyed the service and atmosphere initially, I’m really sorry that your experience was disrupted by the larger group. We understand how frustrating that must have been. We’d love the chance to make this right! Please feel free to reach out to me directly at welcome@9below.ie.
   

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5. n

   naoibh

   VIP

   Dublin

   3 reviews

   3.0

   3 reviews

   Dined on October 12, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Nice venue in a good location but nothing special in terms of cocktail menu and service for the price point. Bathrooms were not clean.
   

   9 BelowResponded on October 15, 2024

   Hi Naoibh, Thank you for sharing your feedback. While we're glad you appreciated our venue and location, we're sorry to hear that the cocktail menu and service didn't meet your expectations, and that the cleanliness of the bathrooms was not up to standard. We take this seriously and will be addressing these concerns with the team to improve. We hope to have the chance to welcome you back and provide a better experience next time. Best regards, Isadora General Manager
   

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6. B

   Bilal

   Dublin

   1 review

   1.0

   1 review

   Dined on September 27, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   We had table booked for 2. We had cocktails but they weren’t great and the service was poor. You shouldn’t market yourselves as an exclusive cocktail bar if you can’t provide the service of an exclusive cocktail bar. We had a disappointed experience.
   

   9 BelowResponded on October 15, 2024

   Hi Bilal, Thank you for taking the time to share your feedback. I’m sorry to hear that the cocktails and service didn’t meet your expectations, and that your experience was disappointing. We strive to provide a high standard, and it’s clear we fell short during your visit. Your comments are important to us, and we’ll be reviewing this with our team to ensure improvements are made. I’d love the chance to make it right, so please feel free to reach out directly to me at; welcome@9below.ie Thank you again for letting us know. Best regards, Isadora General Manager
   

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7. C

   Ciara

   Dublin

   4 reviews

   5.0

   4 reviews

   Dined on September 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely fantastic evening at 9 below. Service staff were extremely friendly and helpful…..I assumed as it was on St Stephen’s Green that it would be snobby attitude but not in the slightest. We tasted 4 different cocktails all superbly made, lovely ambience, warm, charming, efficient. Highly recommend and hope to be back.
   

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8. M

   Mariia

   VIP

   Dublin

   6 reviews

   5.0

   6 reviews

   Dined on September 25, 2024

   1. Overall 5
   2. Food 2
   3. Service 5
   4. Ambience 5

   the drinks and the atmosphere are perfect as always. for the first time, we ordered some food; unfortunately, everything was quite poor and tasted rather cheap. otherwise its a fave as usual!
   

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9. J

   Julie

   VIP

   New York City

   3 reviews

   3.0

   3 reviews

   Dined on September 19, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Absolutely stunning decor but the cocktails are only ok.
   

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10. R

    Rebecca

    Edmonton

    1 review

    5.0

    1 review

    Dined on September 7, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great date-night vibe. Cocktails were delicious, and staff were excellent.
    

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