8595 Restaurant & Bar

Review summary

1. C

   Clay

   Atlanta Metro

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Greatly appreciate y’all being open on Christmas Day!
   

   8595 Restaurant & BarResponded 1 day ago

   Thank you so much for your kind words! We’re honored to have been part of your Christmas Day and truly appreciate your support. It’s always our pleasure to provide a welcoming space for special occasions, and we’re glad we could make your holiday a little brighter. We hope to see you again soon—happy holidays!
   

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2. J

   Jennifer

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Rebecca and Tomeka were exceptional! Very friendly, and we watched them work the ballroom buffet event seamlessly. As per their usual, we did not have to trouble them for anything, since they paid attention through our meal and kept up with where we were. The food was outstanding and the entire staff was friendly, polite, and helpful. The quality and variety of food available was excellent and exceeded expectations. Definitely worth the trip, and will likely be a repeat experience next Christmas.
   

   8595 Restaurant & BarResponded 1 day ago

   Thank you so much for your wonderful feedback! We're thrilled to hear that Rebecca and Tomeka made such a positive impression during the ballroom buffet event. Their dedication to providing seamless and attentive service is something we take great pride in, and we're so glad it enhanced your experience. We're also delighted that you enjoyed the outstanding food, friendly staff, and excellent variety and quality we strive to offer. It means a lot to know we exceeded your expectations and that you're considering making us part of your Christmas tradition. We look forward to welcoming you back next year—or sooner! Thank you again for your kind words and support.
   

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3. M

   Michele

   Greater Boston

   3 reviews

   1.0

   3 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   We arrived at reservation time, no one was at the receiving area. We waited for 10 minutes. Our table wasn't ready and needed to be set up. Table was washed, and we were finally bought to be seated. The table was along the window and cold. So we're were moved. The glasses were grabbed by the top of the glass with ungloved hands. Several items were not available which were on the menu and we were an early in the brunch window. Coffee was cold, eggs under cooked, home fries and waffles were cold. The only positive thing was that our server was pleasant and tried to correct our concerns. Overall I'd never go back.
   

   8595 Restaurant & BarResponded today

   Thank you for taking the time to share your feedback. I sincerely apologize for the disappointing experience you had during your visit. It is truly disheartening to hear that we fell short of providing the quality and service you deserve and expect from us. The delays in seating, improper handling of glasses, unavailability of menu items, and issues with the temperature and preparation of your food are unacceptable and do not reflect our usual standards. We strive to create a warm and seamless dining experience for all our guests, and it’s clear we failed to deliver on this occasion. I appreciate your acknowledgment of your server's efforts to address your concerns, and I will ensure their dedication is recognized. I want to assure you that your concerns have been taken seriously.
   

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4. S

   Stephen

   Las Vegas

   1 review

   2.0

   1 review

   Dined on December 6, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   We have eaten here several times but were very dissatisfied with the menu choices thus time. No shrimp & grits and $20 for a small hamburger with fries - very disappointing
   

   8595 Restaurant & BarResponded on December 9, 2024

   Thank you for your feedback and for being a loyal guest. We're truly sorry to hear that your recent visit didn't meet your expectations, especially regarding the menu options and pricing. Your concerns about the absence of shrimp and grits and the value of the burger are important to us, and we'll share them with our culinary team as we continually strive to improve our offerings. We appreciate your honest feedback and hope you'll give us another chance to provide the exceptional dining experience you've enjoyed in the past. Please don’t hesitate to reach out directly if you’d like to discuss further—we value your input and would love to make it right.
   

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5. L

   Lauren

   Charleston

   2 reviews

   5.0

   2 reviews

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Maurice provided excellent service. He was knowledgeable of the menu and very personable. I will be coming back and requesting him
   

   8595 Restaurant & BarResponded on December 9, 2024

   Thank you for your kind words! We're thrilled to hear that Maurice made such a positive impression with his excellent service and menu knowledge. He truly exemplifies the hospitality we strive to provide. We’ll be sure to share your compliments with him—he’ll be delighted! We can’t wait to welcome you back, and we’ll gladly make sure Maurice is available to take care of you again. See you soon!
   

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6. J

   Jonathan

   Charlotte

   1 review

   5.0

   1 review

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My wife and I really enjoyed ourselves. The ambiance was great for a date night. The staff was amazing. Maurice made sure we had everything we needed and was very attentive. We will definitely be back!
   

   8595 Restaurant & BarResponded on December 9, 2024

   Thank you for sharing such wonderful feedback! We're delighted to hear that you and your wife had an enjoyable date night with us. Creating the perfect ambiance and providing attentive service are always our goals, and we're so glad Maurice helped make your evening special. We truly appreciate your kind words and look forward to welcoming you back for more memorable experiences!
   

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7. P

   P

   San Francisco

   1 review

   2.0

   1 review

   Dined on November 28, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Advised wss buffet but stopped that early Took an hour from time of arrival to get alacarte food although was virtually empty Then charged a service fee of over thirty dollars with no explanation Assumed tip so left none
   

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8. K

   Kelsey

   Coastal Georgia

   1 review

   1.0

   1 review

   Dined on November 28, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 5

   I do not frequently respond to requests sent via email to write reviews; however, in this case, I felt that I needed to, perhaps, so the establishment could improve. I had reservations made in advance for 3:00 P.M. I got seated at 3:40 P.M. I was told the only seats available were outside; it was a nice enough afternoon, so that was fine. There were, however, many open spots inside. I went there for the Thanksgiving buffet/ brunch. The hostess sat us and explained nothing; we had no silverware, no one asked us about drinks. When she walked by again, I asked if the silverware and drinks were self-serve and where they were located. The hostess found our waitress and said she had eventually took our drink order. When we finally went inside, the gravy was out, the stuffing was out, the chicken was out, tiny prime rib left. There was plenty of crab, yet there were no crab claw crackers available for it, I was told they were all dirty. I stood before the buffet for some time, waiting for everything to be refilled. The only item refilled was the gravey eventually the prime rib as well. While many parties were still eating, they started putting all the food away. I think now that this is why we could not be seated inside, as they knew when they would be breaking down the buffet, yet told none of us and did not even consider how late they had sat everyone. We had yet to finish the first plate of food and thought they would refill the other stations. Lastly, the bill had a “large party gratuity” for my son and me. When I questioned it, no one explained why; I didn’t bother trying to figure it out; however, I probably would have tipped more than the large party gratuity that was added on. It was one of the most disappointing expensive meals I have ever had.
   

   8595 Restaurant & BarResponded on November 30, 2024

   Thank you for taking the time to share your experience with us. I sincerely apologize that your Thanksgiving brunch did not meet your expectations. We value feedback like yours, as it helps us identify areas where we can improve and better serve our guests. I deeply regret the delay in seating, especially given that your reservation was made in advance. Regarding your experience at the buffet, I am truly sorry for the delays in food replenishment and the lack of essential items. The issue with food being put away while many guests were still dining is particularly disappointing. Proper communication and timing are crucial, and we failed to respect the time and enjoyment of our later-seated guests. Thank you again for your honest feedback.
   

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9. S

   Stefanie

   Central Georgia

   1 review

   2.0

   1 review

   Dined on November 28, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   We attended the Thanksgiving brunch. The food was good but the event was disorganized and not what we expected based on previous experiences at the hotel restaurant. Service was also lacking. If considering location for holiday brunch service I’d suggest getting an early seating to potentially avoid some of the issues we encountered.
   

   8595 Restaurant & BarResponded on December 2, 2024

   Thank you for sharing your detailed feedback about your recent brunch experience. We truly regret that your visit didn’t meet expectations and are committed to addressing the concerns you’ve raised. We understand the frustration caused by unclear brunch service hours, seating delays, and issues with buffet maintenance and communication. It’s disappointing to hear that the later seating impacted the quality and availability of the buffet. We’ll be reviewing our service flow, buffet replenishment processes, and staffing levels to improve consistency for all guests, regardless of seating time. We sincerely apologize for the shortcomings and appreciate your feedback as it helps us improve. Thank you for giving us the opportunity to learn and grow.
   

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10. M

    Mike

    Charleston

    3 reviews

    3.0

    3 reviews

    Dined on November 28, 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3

    The reservation process was poor. Party of 3 had to wait for an hour to be seated at a buffet. Also, we were automatically charged a 23% gratuity for a "large party." Food was adequate, but servers on the food line acted like they did not want to be there, which they probably didn't since it was Thanksgiving. I did not really want to be there either and won't be again.
    

    8595 Restaurant & BarResponded on December 1, 2024

    Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your Thanksgiving visit. Allow me to address your concerns.For holiday events, there is an automatic service charge and gratuity due to the unique nature of these occasions, which involves additional staffing and preparation. However, I regret that this wasn’t communicated clearly during the reservation process. We’ll review this process to ensure better transparency moving forward. Regarding the wait time, we aim to seat all guests promptly, especially with reservations, and I’m sorry we fell short in your case. This is not the standard we strive for, and we’ll work to improve our efficiency during high-demand events. We appreciate your feedback, as it helps us improve.
    

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