Quattro Restaurant and Bar - Four Seasons Hotel

Review summary

1. J

   Joseph

   Memphis/West TN

   2 reviews

   vip
   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   I took my family here for Thanksgiving dinner and was sorely disappointed. The food was OK, the service was lackluster, and the wine pairing was horrible. We had to remind our server that there was supposed to be a welcome cocktail, the red wine was poured in the white wine glass and the white in the red. The highlight of the meal was the Turkey and stuffing, as it should be, but no mashed potatoes?!? How do you have a Thanksgiving buffet without mashed potatoes? All together, we had a good time, but I would not do this again.
   

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2. K

   Karen

   San Francisco

   3 reviews

   2.0

   3 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   Thanksgiving meal was very disappointing, especially for the price. Turkey was very dry, no flavor. Gravy was bland. Soup was disappointing. Pasta was good but not what I was looking forward to on the holiday. Tiny salad, no other veggie at the buffet. Desserts were good. For the price I expected more carving stations and better taste entree. But it was decorated beautifully and service was great. I would add that normally the restaurant is excellent but I would not return on a holiday.
   

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3. N

   Norma

   San Francisco

   30 reviews

   2.0

   30 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   We spent 220 per person plus tax and tip for mediocre food. The main course for Thanksgiving was either roast pork, duck leg with prosciutto, or squash risotto. We’re Jewish and don’t eat pork. There was, however, sliced turkey at the buffet, but no gravy or mashed potatoes. The desserts were way too sweet, although the mini pecan pie was good and we made do with that. Over priced and disappointing
   

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4. G

   George

   San Francisco

   1 review

   5.0

   1 review

   Dined on November 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service. Great food, highly recommend the restaurant
   

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5. C

   Charles

   San Francisco

   8 reviews

   vip
   5.0

   8 reviews

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wondeful experience here last night with our two daughters at 5pm. The service and food and all of it was precious - very special! We feel blessed to live only 6 mins away from this wonderful place :)
   

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6. A

   Antonio

   New York City

   38 reviews

   vip
   2.0

   38 reviews

   Dined on September 29, 2024

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 4

   We had a bad experience. Started with a misleading “experience” reservation that promised a $44 brunch per person on Open Table. When we got there, we were told this does not exist. Either we did a la carte or paid $ 89 per person. We went with the a la carte. Food was ok at best, certainly not worth the price. Had some sort of steak and eggs with the stiffest terderloin I ever had. Kids had a burger that tasted good but had greasy fries as a side. Drink were expensive as well. Ambiance was nice but somewhat empty. Well, guess it is for guests of the hotel that do not want to leave the premise to eat…
   

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   Quattro Restaurant and Bar - Four Seasons HotelResponded on October 7, 2024

   Dear Antonio, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and that it didn’t meet your expectations. It’s important to us that our guests have accurate information and enjoy their meals. We’ll look into the reservation details you mentioned to ensure clarity moving forward. We also appreciate your comments on the food quality, and we’ll address your concerns with our kitchen team to make necessary improvements. We’re glad to hear you enjoyed the ambiance, but we regret that your overall experience was disappointing. We hope you might consider giving us another chance in the future. Best, Team Communications
   

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7. D

   David

   San Francisco

   38 reviews

   5.0

   38 reviews

   Dined on September 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious, excellent new menu paired with the always wonderful people at Quattro.
   

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8. M

   Maurya

   Central Coast

   2 reviews

   5.0

   2 reviews

   Dined on September 25, 2024

   1. Overall 5
   2. Food 2
   3. Service 5
   4. Ambience 5

   The appetizers were good, caviar was amazing. Prime rib had no flavor, came cut so no juices and the shrimp was very dry and minimal flavor. Entrees were not good at all
   

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9. B

   Boyuan

   San Francisco

   4 reviews

   vip
   3.0

   4 reviews

   Dined on August 24, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   The service during the 1001 night theme is not good as before. No one came to check whether water needs to be refilled, server ran away without saying anything during food ordering and came back 20 minutes later to continue the order, didn’t provide candle for birthday treat, didn’t provide the normal Quattro service( we go to Quattro frequently so we are pretty familiar with the Quattro service quality(
   

   Quattro Restaurant and Bar - Four Seasons HotelResponded on August 26, 2024

   Dear Boyuan, We’re sorry to hear about your experience. We apologize for the issues with water refills, delays in ordering, and missing birthday candle. This is not the standard of service you’ve come to expect from us, and we’ll address these concerns with our team. Thank you for your feedback, and we hope to provide a better experience on your next visit.
   

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10. O

    Olga

    San Francisco

    3 reviews

    3.0

    3 reviews

    Dined on August 18, 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3

    Service was incredibly slow. It took 20 min for drinks and almost an hr for appetizers. Table/plates were not cleaned between servings. At the end of the meal we had to look for our server to ask for the bill. Food was just average. Another server was setting a table up next to ours, dropped a fork on the floor, picked it up and placed back on the table!!! Worst service I’ve ever experienced at Four Seasons restaurant!
    

    Quattro Restaurant and Bar - Four Seasons HotelResponded on August 26, 2024

    We’re very sorry to hear about your experience. We apologize for the slow service, issues with table cleanliness, and the incident with the dropped fork. This is not the standard we aim for, and we will address these concerns with our team to prevent future occurrences. Thank you for your feedback, and we hope to have the opportunity to provide a better experience on your next visit.
    

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