Palm Court Restaurant - Arlington Heights

Review summary

1. J

   Joe

   VIP

   Chicago

   5 reviews

   2.0

   5 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 5

   for the second time in a row the fish I ordered had bones, that should not happen when you order a $48 meal. The first time I accepted it as a mistake but the second time Keeps out of the restaurant.
   

   Palm Court Restaurant - Arlington HeightsResponded 1 day ago

   We sincerely apologize for your disappointing experience with the fish dish and understand your frustration regarding finding bones in your fresh fish. Depending on the type of fish (fresh water versus ocean water), some bones will be present in fresh water fish. We take such matters seriously and will review our preparation processes to ensure this does not occur again. Your feedback is invaluable, and we hope you might consider giving us another chance in the future. Thank you for bringing this to our attention. Happy Holidays! Warmest Regards, Sarah Theodossopoulos
   

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2. A

   Aimee

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our meal was great. Delicious Grecian pork chops, petite filet with shrimp, and the halibut special. Our server Paul was exceptional and very attentive. The New York cheesecake was authentic and just right for sharing among three friends. Great evening!
   

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3. n

   notafanofthisplace

   Chicago

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Been coming here since it opened. Food isn't as good lately. Sent my lamb back 3 times finally telling them I've given up on them trying to get it right. It started off as burnt outside a raw inside. It only got worse as they tried to rectify the problem. We had 5 entrées 4 of us had seafood which were just ok. Even the change from delicious warm loaves of bread to less than average dinner rolls was noticed. Even the dinner salads changed. Its not like the old days when every entree and appetizer was very special. Still a nice quiet place to converse, but I'll probably look for an alternative restaurant for future occasions. Sad. Overall grade C+.
   

   Palm Court Restaurant - Arlington HeightsResponded 1 day ago

   Hi - Thank you for your feedback and for being a loyal customer since we opened. We apologize for your recent experience with the lamb and the overall quality of your meal. It's disappointing to hear that our food and service have not met the high standards we strive for. We appreciate your candor on the bread and salad as well, as we aim to provide a memorable dining experience. Your concerns will be addressed with our team to ensure improvements are made. We hope you might give us another chance in the future. Warmest Regards, Sarah Theodossopoulos
   

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4. G

   Gayle

   Chicago

   25 reviews

   5.0

   25 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were at Palm Court to celebrate or 64th anniversary. The restaurant bent over backwards to make our occasion extra special—a lovely anniversary setup with a greeting card, rose petals on the table and champagne for two. Our meals were, as always, stellar! It couldn’t have been lovelier and a special surprise! Thank you Palm Court.
   

   Palm Court Restaurant - Arlington HeightsResponded 4 days ago

   Hi Gayle - Thank you so much for the great review! We are so glad that you had a great experience! Next time you are in, please ask for me! It would be great to meet you! Happy Holidays! Warmest Regards, Sarah Theodossopoulos
   

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5. D

   Diane

   Chicago

   6 reviews

   3.0

   6 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   For the price point I expected better. Service was good but the food could have been better. Had halibut "special". Small piece of halibut and lots of calamari. Mashed potatoes tasted like they came from a box.
   

   Palm Court Restaurant - Arlington HeightsResponded 7 days ago

   Hi Diane - Thank you for your feedback. We’re glad to hear you enjoyed the service, but we sincerely apologize that the food did not meet your expectations. Your comments about the halibut and mashed potatoes are invaluable. I can assure you that our mashed potatoes homemade and mashed daily. Warmest Regards, Sarah Theodossopoulos
   

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6. C

   Charles

   VIP

   Chicago

   42 reviews

   5.0

   42 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This restaurant is a gem. It has been in business for many years. I went with some dear friends and we thoroughly enjoyed our dinner together. The parking is easy. We were seated immediately. The staff is friendly and knowledgeable. They were able to answer any and all questions without hesitation. The food was delicious and the ambience was perfect.
   

   Palm Court Restaurant - Arlington HeightsResponded on December 14, 2024

   Hi Charles - Thank you so much for the great review! We are so glad that you had a great experience! Next time you are in, please ask for me! It would be great to meet you! Happy Holidays! Warmest Regards, Sarah Theodossopoulos
   

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7. B

   Barb

   Chicago

   1 review

   5.0

   1 review

   Dined on December 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our Book Club luncheon was everything we wanted. I asked for a round table & we were seated in the small dining room right next to the beautiful tree & fireplace. Our servers were pleasant & attentive. The room was quiet as we were the only party in the room for a while & when the others were seated it was not right next to us. We will be there again.
   

   Palm Court Restaurant - Arlington HeightsResponded on December 11, 2024

   Hi Barb - Thank you so much for the great review! We are so glad that you had a great experience! Next time you are in, please ask for me! It would be great to meet you! Happy Holidays! Warmest Regards, Sarah Theodossopoulos
   

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8. K

   Karen

   VIP

   Chicago

   10 reviews

   5.0

   10 reviews

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were totally surprised as we entered the restaurant. The interior is very elegant while being welcoming and comfortable. Our server was attentive without being overwhelming. He served our courses perfectly. Best escargot ever. Delicious, perfectly cooked rack of lamb. We will be back.
   

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   Palm Court Restaurant - Arlington HeightsResponded on December 11, 2024

   Hi Karen - Thank you so much for the great review! We are so glad that you had a great experience! Next time you are in, please ask for me! It would be great to meet you! Happy Holidays! Warmest Regards, Sarah Theodossopoulos
   

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9. C

   Cali

   Charlotte

   1 review

   4.0

   1 review

   Dined on December 8, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The restaurants ambiance has a elegant supper club vibe with a diverse menu. Our recent visit for a special occasion fell short of expectations and the service, though adequate, lacked the personalized touch one would expect for a celebratory dining experience. The staff seemed to be going through the motions of hosting a Brunch with Santa Clause and seemed overwhelmed and neglectful of those not there for Santa The buffet, a central point of our meal, was another disappointment. While the initial selection was promising, the lack of replenishment with fresh dishes left us feeling disappointed. As the options continued to dwindled so did the quality of the remaining food. Despite these shortcomings, Palm Court remains a well-regarded establishment. However, we recommend considering other dining options besides the buffet.
   

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10. L

    Lynn

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined on December 7, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We were there to celebrate my mom's 83rd birthday. The next day, she told me it was the best birthday ever.
    

    Palm Court Restaurant - Arlington HeightsResponded on December 10, 2024

    Hi Lynn - Thank you so much for the great review! We are so glad that you had a great experience and your mom enjoyed her special day! Next time you are in, please ask for me! It would be great to meet you! Warmest Regards, Sarah Theodossopoulos
    

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