Ocean Prime - Phoenix

Review summary

1. j

   jason

   VIP

   San Diego

   50 reviews

   5.0

   50 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   John Paul and the team at Ocean Prime showed that fine dining is still alive and well. It’s hard to find restaurants that still offer this level of the true fine dining experience. Thank you JP!
   

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2. L

   Leslie

   VIP

   Phoenix

   14 reviews

   5.0

   14 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   great server & great food unbelievable experience every time we go.
   

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3. L

   Laurie

   VIP

   Phoenix

   18 reviews

   5.0

   18 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So fabulous every time. The lobster linguine was amazing!
   

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4. J

   Joseph

   VIP

   Phoenix

   81 reviews

   5.0

   81 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   We enjoyed a light dinner in the lounge. Oysters were wonderful and the crab cakes yummy as usual. French onion soup was rich and cheesy. Our server Phoebe was very efficient.
   

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5. B

   Bo Susie

   VIP

   Phoenix

   69 reviews

   5.0

   69 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This restaurant is great as their food, service and ambience is impeccable. We've never had a bad meal and service is always consistently the best. Great for any occasion!
   

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6. V

   Valerie

   San Diego

   1 review

   5.0

   1 review

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We are frequent Ocean Prime diners. By far the best service and value happens here. Melissa, our server, is fantastic and we won’t let anyone else help us. If you don’t go, then you are missing out!!
   

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7. M

   Martha and Dave

   VIP

   Minneapolis

   9 reviews

   3.0

   9 reviews

   Dined on December 11, 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   Very poor service in the bar/lounge area. NOT typical for our usual time here. The area was not busy at 5-6:45. I ordered French fries, they came after our sandwich had been eaten. Needed mustard for the hamburger, it came after quite a while. One of our 8 guests ordered another wine, that never came!
   

   Ocean Prime - PhoenixResponded on December 11, 2024

   Good afternoon, We're really sorry to hear about your recent experience at Ocean Prime - Phoenix. We always aim to deliver a great experience, and we regret that we missed the mark this time. We understand how frustrating it can be when service is slow and you don't receive your items in a timely manner. We're also sorry to hear about the confusion about the wine order. We will definitely take your feedback into account as we strive to improve our service. We hope you'll give us another chance to make it up to you in the future. Best, Jagger Griffin/GM
   

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8. D

   David

   Phoenix

   2 reviews

   3.0

   2 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We have a nice list of high end restaurants we frequent and was looking for something new to try for a special occasion. The service was very slow, in fact we didnt even take appetizer orders for 45 minutes after being seated. Had to request water refills multiple times, bread and additional rounds of drinks - nothing was proactive. Food was ok, some dishes were prepared and hot. My steak was cold and overcooked, and the blue cheese topping was more like flavorless breadcrumbs. Dessert was fantastic! Good experience, just didnt come close to the value for the cost.
   

   Ocean Prime - PhoenixResponded on December 10, 2024

   Thanks for the feedback. We're sorry to hear that your experience at Ocean Prime - Phoenix didn't meet your expectations. We apologize for the slow service and the shortcomings with your meals. We obviously missed the mark on service. We work on this very thing on a daily basis and will definitely use this as a learning tool with our staff. We cannot agree more that at the level of Ocean Prime we cannot let this happen. We're committed to providing excellent service and delicious meals, and we hope to provide a better experience on your next visit. Please if there is anything else we can discuss feel free to reach out to me. Jagger Griffin/GM 480.347.1313
   

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9. S

   Steven

   VIP

   Phoenix

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service as usual. I’m a repeat customer!
   

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10. R

    Rich

    Phoenix

    1 review

    5.0

    1 review

    Dined on December 8, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    As with each other dining experience I have had at Ocean Prime, the food, the service, the table, the ambiance (for our wedding anniversary), and the value was superior. An absolutely unbelievable evening!
    

    Ocean Prime - PhoenixResponded on December 13, 2024

    We're thrilled to hear that you had an exceptional dining experience at Ocean Prime. We're also glad that you chose us for your special occasion. We strive to make every visit a memorable one and it sounds like we hit the mark with you. We look forward to serving you again soon. Best Regards, The Management Team
    

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