Nikai Sushi - Cheeca Lodge & Spa

Review summary

1. CH

   ChristopherH

   Salt Lake City2 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   This might have been the worst experience we’ve ever had at a supposed “fine” dining restaurant. From booking over our reservation to terrible service it was a disaster from start to end. Honestly, the only reason this place can stay in business is the fact that they are within the resort. If this were a standalone restaurant with this level of service it would have closed ages ago. After being told our reservation was “not available because they overbooked,” I asked how long we could wait for a table to become available. She then answered “I don’t know, whenever somebody leaves.” No indication of how long that might be. Just no concern from her at all. (This was before my wife came down and mentioned there was an empty, but not yet bussed table). I dreaded the “can I talk to the Manager” line but did it anyway. The manager responded by telling her to go look (why this wasn’t the FIRST reaction I have no idea). After which she miraculously had a table available…it just needed to be cleaned. Once seated it took 15 minutes for anybody to ask us anything. We went ahead and ordered because it was late and we were kind of stuck at this point. We didn’t get ANY food to the table until 50 minutes after our reservation time (about 40 minutes after sitting down). At this point, the waiter told us that they had run out of tuna. At a sushi restaurant. She didn’t mention this the previous 30 minutes that they were getting 4 sushi rolls ready, which is still perplexing. At that point I just shrugged and said “whatever you can replace it with is fine.” I had also ordered a sake flight with our original order. It didn’t come until I reminded them about it and then it came as, essentially, my dessert course. The sushi was ok, honestly. But the service is atrocious. Just mind bogglingly terrible beyond all comprehension. The manager needs to do some serious work setting better expectations for service at this level of resort.
   

   Nikai Sushi - Cheeca Lodge & SpaResponded 1 day ago

   Christopher, Thank you for taking the time to share your detailed feedback. We're deeply sorry to hear about your disappointing experience. It sounds like we failed to meet your expectations in several critical areas, and we sincerely apologize. From the overbooking of your reservation to the lack of communication and concern from our staff, it's clear that we did not provide the level of service you deserve. The delays in seating, ordering, and receiving your food, along with the unavailability of key menu items, are unacceptable and do not reflect the standards we strive to uphold. We hope you'll consider giving us another chance to provide the exceptional dining experience you've come to expect. Thank you again for bringing these concerns to our attention. Sincerely, Demelza Quinn
   

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2. N

   Nicole

   Miami11 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Our table was not ready when they walked us up to the outside seating area. The service was sparse from there. Items were missed, orders not taken in full…return for water etc / non-existent. Our overall experience was less than satisfactory. Not at all what we’ve experienced in the past several years.
   

   Nikai Sushi - Cheeca Lodge & SpaResponded 1 day ago

   Nicole, Thank you for sharing your feedback. We're truly sorry to hear about your recent experience. It sounds like we fell short in several areas, and that's not the standard we aim to uphold. We apologize for the inconvenience with your table and the lapse in service. Missing items and incomplete orders are certainly not acceptable, and we regret that your overall experience was less than satisfactory, especially given your positive experiences in the past. Your feedback is invaluable; we will address these issues to ensure they don't happen again. We hope you'll give us another chance to provide the excellent service and experience you've come to expect from us. Thank you for bringing this to our attention. Sincerely, Demelza Quinn
   

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3. E

   Erin VIP

   Greater Boston10 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We sat outside. Gorgeous ocean views, perfect weather. The food was outstanding and service was prompt and very good. Torched avocado appetizer was excellent.
   

   Nikai Sushi - Cheeca Lodge & SpaResponded 1 day ago

   Erin, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your time with us. Sitting outside with ocean views and perfect weather sounds like a dream. We're glad you loved the food and found the service prompt. The torched avocado appetizer is a favorite of ours too! We look forward to welcoming you back soon. Best, Demelza Quinn
   

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4. S

   Sam

   Orlando3 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Food was killer, service was slow, ambiance was awesome. Classical musician playing some great tunes.
   

   Nikai Sushi - Cheeca Lodge & SpaResponded 5 days ago

   Thank you, Sam, for your feedback! We're thrilled to hear you enjoyed the food and ambiance, especially the classical music. We apologize for the slow service and will work on improving it. We hope to welcome you back for an even better experience next time! Best, Demelza Quinn
   

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5. KD

   KarenD

   Naples4 reviews

   5.0

   Dined on March 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Gary was a wonderful server. He recommended the seared tuna that was outstanding. Really unique and delicious desserts.
   

   Nikai Sushi - Cheeca Lodge & SpaResponded 5 days ago

   Karen, Thank you for the fantastic review! 🌟 We're delighted to hear that Gary provided wonderful service and that you enjoyed the outstanding seared tuna and unique desserts. We look forward to welcoming you back for another great dining experience! Sincerely, Demelza Quinn
   

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6. OT

   OpenTable Diner

   Greater Boston10 reviews

   4.0

   Dined on March 11, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Dinner was wonderful! Our waiter, Gary, was excellent and the cocktails served up by Damien, fabulous. The sushi and setting both exceeded expectations.
   

   Nikai Sushi - Cheeca Lodge & SpaResponded 5 days ago

   Thank you for the fantastic review! 🌟 We're thrilled to hear that you had a wonderful dinner, including Gary's excellent service, and Damien's fabulous cocktails. We look forward to welcoming you back for another exceptional dining experience! Best, Demelza Quinn
   

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7. E

   Elisa VIP

   Naples12 reviews

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was professional and knowledgeable. She was very pleasant and added to our experience. Will done again!
   

   Nikai Sushi - Cheeca Lodge & SpaResponded 5 days ago

   Elisa, Thank you for the wonderful review! We're delighted to hear that your server was professional, knowledgeable, and added to your experience. We look forward to serving you again soon! Best, Demelza Quinn
   

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8. J

   John VIP

   Philadelphia59 reviews

   5.0

   Dined on March 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   My wife and I had (2) rolls that were excellent. I have Celiac disease (food allergy) but they were able to create (2) rolls that were gluten free. We were also offered “surf & turf” special from the restaurant below so we split that. It was terrific.
   

   Nikai Sushi - Cheeca Lodge & SpaResponded on March 7, 2025

   John, Thank you so much for your wonderful review! We're thrilled you and your wife enjoyed the rolls and the surf & turf special. We're especially delighted that we were able to accommodate your dietary distinction. Our team takes great pride in ensuring all our guests have a safe and enjoyable dining experience. We're also glad to hear that you found the surf & turf special terrific and that our server did a great job. We'll be sure to pass along your kind words. We truly appreciate your visit and hope to welcome you back again soon! Best, Demelza Quinn
   

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9. K

   Kelli

   San Diego5 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was outstanding! Our server was very accommodating.
   

   Nikai Sushi - Cheeca Lodge & SpaResponded on March 4, 2025

   Thank you, Kelli, for your kind words! We’re thrilled to hear that you enjoyed the food and that our server was able to accommodate your needs. We look forward to serving you again soon! Best regards, Demelza Quinn
   

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10. C

    Carl

    Key West1 review

    5.0

    Dined on February 27, 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Amazing food. Amazing views. Live music, knowledgeable wait staff, and did I mention the food was absolutely wonderful? Only "complaint" is the wait time - it took longer than expected to get our food, but it was absolutely worth the wait. Overall a great experience, would definitely dine here again. Highly recommend the Dagwood roll.
    

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    Nikai Sushi - Cheeca Lodge & SpaResponded on February 28, 2025

    Thank you, Carl, for your fantastic review! We’re delighted to hear you enjoyed the amazing food, views, live music, and service staff. We appreciate your patience with the wait time and are glad it was worth it. We look forward to welcoming you back and are thrilled you recommend the Dagwood roll! All the best, Demelza Quinn
    

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