Nikai Sushi - Cheeca Lodge & Spa

Review summary

1. J

   Jennifer

   VIP

   Richmond

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience! Interesting menu. Good food and service. Great hotel.
   

   Nikai Sushi - Cheeca Lodge & SpaResponded 1 day ago

   Thank you for your kind words and for rating us five stars! We’re delighted that you had a great time at Atlantic's Edge. Your feedback is valuable to us, and we look forward to welcoming you back for an even better experience next time! Best, Demelza Quinn
   

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2. KM

   KateM

   New York City

   10 reviews

   5.0

   10 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great. I would go again. Good was delicious.
   

   Nikai Sushi - Cheeca Lodge & SpaResponded 1 day ago

   Thank you for your glowing review! We’re thrilled that you had such a spectacular dining experience at Nikai. Our team is dedicated to providing top-notch service and delicious meals, and we’re glad to know we succeeded. We hope to welcome you back in the near future! Best, Demelza Quinn
   

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3. M

   Michele

   Western NC

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Sushi was amazing but service was super slow. But overall a nice experience.
   

   Nikai Sushi - Cheeca Lodge & SpaResponded 1 day ago

   Dear Michele, Thank you for your feedback. We’re thrilled to hear that you enjoyed our sushi! We apologize for the slow service you experienced and appreciate your patience. Your comments are important to us, and we will work on improving our service speed. We’re glad you had an overall nice experience and hope to welcome you back soon. Best regards, Demelza Quinn
   

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4. M

   Miller

   Key West

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   the restaurant was busy with two large tables but it took over an hour for us to receive only two sushi rolls, nothing else. the sushi was good it just was not worth the wait
   

   Nikai Sushi - Cheeca Lodge & SpaResponded 1 day ago

   Dear Miller, Thank you for sharing your feedback. We apologize for the long wait time you experienced, especially given the busy evening with large tables. While we’re glad to hear you enjoyed the sushi, we understand that the delay was frustrating and not up to our usual standards. Your comments are important to us, and we will work on improving our service efficiency to ensure a better experience for all our guests. We hope you will give us another chance to provide you with a more timely and enjoyable dining experience. Sincerely, Demelza Quinn
   

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5. W

   Wendy

   VIP

   Charlotte

   57 reviews

   4.0

   57 reviews

   Dined on December 26, 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   Sushi is really fresh. Second time coming and on both occasions seemed like there were issues with service, like confusion on who is taking what table etc. Long wait to get our rolls- like an hour for 4 rolls! They didn’t give us a free appetizer for waiting although they didn’t say that was why, just that they made too much. Also we had booked for outside but they didn’t have a table outside for us. Not a huge deal but outside seemed like a better ambience. Pretty pricey but what isn’t in the Keys at a decent restaurant!
   

   Nikai Sushi - Cheeca Lodge & SpaResponded 1 day ago

   Dear Wendy, Thank you for sharing your detailed feedback. We’re glad to hear that you enjoyed the freshness of our sushi. However, we sincerely apologize for the service issues you experienced during both of your visits. Confusion over table assignments and long wait times are not reflective of the standards we strive to maintain. We appreciate your patience and understanding regarding the complimentary appetizer and the seating arrangement. Your comments are invaluable to us, and we will address these concerns with our team to improve our service and ensure a smoother experience for our guests. Thank you for your continued support and for helping us improve. Best regards, Demelza Quinn
   

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6. H

   Henry

   Detroit

   3 reviews

   5.0

   3 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome food and atmosphere. This is one of the best sushi places in the keys.
   

   Nikai Sushi - Cheeca Lodge & SpaResponded 1 day ago

   Dear Henry, Thank you so much for your fantastic review! We’re thrilled to hear that you enjoyed the food and atmosphere at our sushi restaurant. It means a lot to us to be considered one of the best sushi places in the Keys. We look forward to welcoming you back soon for another great dining experience! Best regards, Demelza Quinn
   

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7. D

   Derek

   VIP

   Milwaukee

   16 reviews

   4.0

   16 reviews

   Dined on December 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Fabulous setting and décor, excellent service, and delicious fare. Thank you for the wonderful hospitality!
   

   Nikai Sushi - Cheeca Lodge & SpaResponded on December 14, 2024

   Dear Derek, Thank you, for taking the time to leave us a four-star review. We’re glad to know that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve. If there’s anything specific you think we could do better, please feel free to share. We look forward to welcoming you back. Sincerely, Mariana Carrillo Food and Beverage Manager
   

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8. M

   Madison

   Mobile

   2 reviews

   5.0

   2 reviews

   Dined on October 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best sushi EVER! Amazing service. We went two nights in a row.
   

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   Nikai Sushi - Cheeca Lodge & SpaResponded on October 12, 2024

   Dear Madison, thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future! Sincerely, Mariana Carrillo Food and Beverage Manager
   

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9. A

   Andrew

   Key West

   1 review

   5.0

   1 review

   Dined on September 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious, appropriately priced and was worth every penny. This is some of the best sushi I’ve ever had and I’ve been overseas to Japan before. The fact this is right inside the resort makes it that much more appealing for someone that is looking for an all inclusive stay. The service was excellent, not pushy, not too scarce either. I would come back just to eat at that place again!
   

   Nikai Sushi - Cheeca Lodge & SpaResponded on September 24, 2024

   Dear, Valued Guest Thank you for taking the time to share your experience with us at Nikai Sushi. We appreciate your feedback, and we are happy to hear that you enjoyed your visit. Again, thank you very much for your time, and we are looking forward to welcoming you again soon. Sunny Regards, Mariana Carrillo Food and Beverage Manager
   

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10. I

    Ian

    Key West

    1 review

    5.0

    1 review

    Dined on September 17, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing food- would we do it again? 100% yes Ian & Genene from Brisbane Australia
    

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    Nikai Sushi - Cheeca Lodge & SpaResponded on September 20, 2024

    Dear, Valued Guest Thank you for taking the time to share your experience with us at Nikai Sushi. We appreciate your feedback, and we are happy to hear that you enjoyed your visit. Again, thank you very much for your time, and we are looking forward to welcoming you again soon. Sunny Regards, Mariana Carrillo Food and Beverage Manager
    

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