Melt

Review summary

1. j

   john

   Philadelphia

   35 reviews

   vip
   5.0

   35 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server and the team did a wonderful job! We enjoyed our dinner very much. Thanks! John
   

   Is this helpful?

   Report
2. C

   Christina

   Philadelphia

   6 reviews

   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Relaxing not rushed great waitress. Excellent food
   

   Is this helpful?

   Report
3. M

   Michael

   Philadelphia

   29 reviews

   vip
   5.0

   29 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service Great food! Beautiful ambiance. We will return.
   

   Is this helpful?

   Report
4. A

   Alexa

   Philadelphia

   1 review

   1.0

   1 review

   Dined on December 1, 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   I had an uncomfortable experience while I was on a date with my significant other. We walk in and sat down and after we ordered our drink the hostess that let us in came to our table and asked my partner to remove his hat. I understand if they have a hat policy she should've let us know before she sat us down. My partner became uncomfortable because she had the manager go up to us and asked him to remove his hat due to this so called policy. When my partner looked around there was at least three other caucasian individuals wearing hats and no one said anything to them until my partner pointed it out. We don't mind complying with the rules of any establishment however they should be applied to everyone not just certain people.
   

   MeltResponded 3 days ago

   Hello Alexa, thank you for taking the time to leave your feedback. We are sorry to hear that your experience did not live up to your rightfully high expectations! We apologize that you were not told about our hat policy before being seated. Our hat policy is in place for everyone, regardless of age, race, or gender. We do however make exceptions for medical or religious purposes. Be assured your comments have been passed along to our management team to ensure that hosts are asking for hats to be removed before escorting guests to their tables. Thank you.
   

   Is this helpful?

   Report
5. K

   Karen

   Philadelphia

   27 reviews

   vip
   4.0

   27 reviews

   Dined on November 29, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   We had a very nice Black Friday lunch at Melt! Food & service were both very good.
   

   Is this helpful?

   Report
6. R

   Richard

   Philadelphia

   1 review

   1.0

   1 review

   Dined on November 29, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Made reservations for 7pm and asked fort the main DR. Arrived at 6:45 told yo wait at the bar snd we’d be called when table is ready. Waited until 7:20 and asked if our table was ready. Got a snarky answer that we had been called . We were not . Finally seated upstairs on a corner and waited another 15 min for our server . Drinks in another 10 . After another 20 minutes soup and salad, Another 20 min came our meal . Server acted bothered when we politely asked for water and was genuinely inattentive and seem bothered with us 3. Food was very mediocre and pedestrian . Lots of carbs ! Tons of mashed potatoes, stuffing, and spaghetti and meatballs? Very little Turkey ! Plenty of ham🤮. Never asked any of us if we wanted coffee ? Couldn’t wait to leave . Overall a very unpleasant and disappointing experience . What happened to you Melt ?
   

   MeltResponded 3 days ago

   Hello Richard, thank you for taking the time to leave your feedback. We are sorry to hear that your experience did not live up to your rightfully high expectations! We realize that our family style Thanksgiving meal does not work for everyone's diet, which is why why post the menu on our website for guest consideration. Be assured your comments about the timeliness of your meal has been passed along to our management team to ensure that all staff are providing the level of service that is expected at melt. We hope to welcome you back in the future to show you the intended service experience. Thank you!
   

   Is this helpful?

   Report
7. M

   Margie

   Philadelphia

   9 reviews

   2.0

   9 reviews

   Dined on November 28, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   This was our third year there for Thanksgiving and by far the worst year. First off, the hostess was unpleasant. Also, I made a reservation for the first floor near the fire place but we were sat upstairs instead. We didn’t get any bread but saw everyone else around us had it. We had to ask. Portions were a lot smaller than previous years. We realized at the end of the meal that we weren’t served the full menu of items. We didn’t get the string beans or the cranberry sauce and had to mention something to waitress and I’m guessing the manager. All they offered for our trouble was to take home extra mashed potatoes and stuffing. Was not handled right. This may have been our last year there. Very disappointing!!
   

   Is this helpful?

   Report
8. D

   David

   Philadelphia

   14 reviews

   5.0

   14 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had Thanksgiving reservations at 5:30pm as we frequent Melt for their family-style dinner at Easter and Thankgiving. The restaurant was full yet we were seated promptly. The service from hosts to bussing people was very good. Our waiter provided outstanding service. He was friendly and visited our table often. The food was just a notch below last years's fare. The reason, too much salt especially the turkey and ham both with gravy which should have been on the side. On the flip side, the stuffing with sausage was the best I ever had. The delicious spagetti and meatballs was a nice touch especially for kids. The desserts were good so save room.
   

   Is this helpful?

   Report
9. V

   Valerie

   Philadelphia

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time here. Loved the Family Style Thanksgiving Dinner. Loved the food choices in that there was variety. Everything delicious. Flavorful. Food was hot. Plates were hot. Definitely would do this again. Place was packed.
   

   Is this helpful?

   Report
10. G

    Gary

    Philadelphia

    1 review

    5.0

    1 review

    Dined on November 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    My wife and I had a reservation for dinner on Thanksgiving. The meal was delicious. The service was excellent also. Always use Open Table to make a reservation. I originally called the restaurant directly to make the reservation and they told me they were totally booked up for the evening. I used my Open Table app account and I was able to make the reservation that I wanted with no problem . They were Not Totally booked!
    

    Is this helpful?

    Report