Maple & Ash

Review summary

1. A

   Ashley

   VIP

   Oklahoma City

   3 reviews

   1.0

   3 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Waited 45 mins for our BOOKED table at 7:15. Didn’t sit down until 8:00. Waiter was genuinely terrible and didn’t refill our waters ever. Had to ask. Did offer more drinks, ask how food was, put proper cutlery down etc. He dropped our check while main courses were still oit and we were still eating clearly. Table next to us was obnoxious and loud and did not help the sutuation. Really poor experience. Waiter ruined it mainly.
   

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2. WN

   WineNMusic

   VIP

   Chicago

   12 reviews

   5.0

   12 reviews

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Host Q was AMAZING!!!!! Responsive, helpful, and he was kinda hot. 😇
   

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3. U

   Uriel

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent A to Z. Check your coat. Try the mushrooms!
   

   Maple & AshResponded on February 8, 2025

   Uriel, we truly appreciate your visit and for leaving this kind review. We look forward to serving you again someday for another meal we hope you'll love!
   

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4. B

   Beth

   VIP

   New York City

   22 reviews

   5.0

   22 reviews

   Dined on January 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience! Great ambience, service and food. The Wagyu tasting was exceptional. Can’t wait to return.
   

   Maple & AshResponded on February 8, 2025

   We're so pleased you had a fantastic experience, Beth. Thank you for complimenting our ambiance, service, and food. We look forward to serving you again for another serving of Wagyu and other items you will love!
   

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5. M

   Mark

   Chicago

   9 reviews

   4.0

   9 reviews

   Dined on January 22, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 1

   Food and service were both great. Music was to loud in dinning room, and tables were to close together.
   

   Maple & AshResponded on January 27, 2025

   Mark, we appreciate your kind words about our food and service. We understand that our ambiance is more upbeat than most other steakhouses, but we'll make sure to keep an ear on the music so it isn't too loud. We will take your comments into consideration as we continually strive to enhance our guests' comfort and enjoyment, and please don't hesitate to ask the host for a different table if you are ever uncomfortable. We look forward to serving you again someday for what we're confident will be an outstanding dining experience in every way.
   

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6. C

   C

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on January 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   10/10 on all fronts; unbelievable experience and truly a work of genius. I genuinely do not think there is one way in which this dinner could have been any better! My wife and I were so impressed
   

   Maple & AshResponded 6 days ago

   Thank you, C. We appreciate your kind words about your dining experience. It is our commitment to create unforgettable moments, and we are delighted that both you and your wife found everything to be exceptional. We look forward to welcoming you back for another wonderful evening someday soon.
   

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7. A

   Anxhelina

   VIP

   Miami

   4 reviews

   5.0

   4 reviews

   Dined on January 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Maple and Ash is one of my favorites, always going back!
   

   Maple & AshResponded on January 25, 2025

   That's great to hear, Anxhelina. Thank you so much for saying we're one of your favorites, and we look forward to serving you again soon!
   

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8. L

   Linh

   Tampa

   2 reviews

   5.0

   2 reviews

   Dined on January 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Delicious food and hospitality with the restaurant. They did provide a complimentary drink, app and bread which was refreshing in today’s environment but you do essentially pay for it with the food and drink prices. There was an employee benefits charge on the receipt for $12 which seems to be common around downtown chicago area with fine dining. Spent around $500 for two people with each of us ordering one drink, small seafood tower that included one large prawn, clams, and one scallop. Bf ordered a ribeye which was absolutely delicious and melted in your mouth. Side of Mac and cheese was delicious with some citrus flavor and the dessert was good. The prawn was also delicious but not sure that a prawn, clams and one scallop warrants $120. However overall dining experience and food taste was amazing.
   

   Maple & AshResponded on January 25, 2025

   Linh, we appreciate your kind words about our food and hospitality and are happy to know you and your boyfriend had a fantastic meal. We understand and respect your perspective regarding cost, but please know our prices reflect the high-quality ingredients we source, the skills of the kitchen and service staff we employ, and the overall dining experience we strive to offer. We are dedicated to providing our guests with an exceptional experience and constantly ensure we are competitive in cost with other top restaurants in the area. We look forward to welcoming you back for another exceptional meal. Thank you, The Maple & Ash Chicago team
   

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9. R

   Rudy

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined on January 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing service and food. Went to celebrate my wife’s birthday and they did a phenomenal job making her feel special. Sarah was our server and she was exceptional. We also took our teenage boys and she also made them feel special. I was impressed and my expectations were surpassed. Will definitely be back.
   

   Maple & AshResponded on January 25, 2025

   Hi, Rudy. We're happy you joined us for such a special occasion! It's wonderful to hear your wife and boys enjoyed their dining experience so much. Thank you for the five-star review and kind words on Sarah's service. We hope you'll return soon, either for another celebration or a special evening out!
   

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10. J

    Julie

    VIP

    Phoenix

    11 reviews

    5.0

    11 reviews

    Dined on January 19, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It was unbelievable. Exquisite food and service. The only issue was that we had 1pm brunch reservations and it’s a multi course meal. At 4pm we were just finishing dessert and we were told we had to finish up so they could get dinner service ready. We spent $600 on brunch - I don’t like being told when I have to leave. Don’t take late brunch reservations if you want everyone out before dinner service.
    

    Maple & AshResponded on January 27, 2025

    Julie, we appreciate your kind words about our food and service. We strive to create memorable dining experiences and are glad you enjoyed your brunch so much. We understand your concerns regarding the timing of your reservation and will take your insights into consideration as we always want guests to feel relaxed with their dining pace. We hope to welcome you back for another exquisite meal soon. Thank you!
    

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