Luciano's - Sugarloaf

Review summary

1. S

   Steve

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great as always server was very attentive. Great experience for our group no complaints and very enjoyable time spent there
   

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2. SG

   SharonG

   Atlanta Metro

   8 reviews

   4.0

   8 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Wonderful food- although the salad would be better if cut into mouth size bites. Excellent service.
   

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3. W

   William

   VIP

   Atlanta Metro

   29 reviews

   5.0

   29 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was wonderful.However,,wI was supposed to get Pasta with the fish. We never received it. We asked a couple of times with no results. The waitress took it off the bill and we were not charged. Other than that we do enjoy going there.
   

   Luciano's - SugarloafResponded 2 days ago

   William, thank you for your feedback! We're glad you enjoyed our food, but we apologize for the mix-up with the pasta. We appreciate your understanding and are so happy our team made it right. Looking forward to welcoming you back for another great experience!
   

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4. C

   Charles

   VIP

   Atlanta Metro

   12 reviews

   5.0

   12 reviews

   Dined on December 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love the menu as it has a great selection. The food and service are always great. Love this restaurant!!!
   

   Luciano's - SugarloafResponded 5 days ago

   Charles, thanks for the excellent feedback! We're glad you enjoyed our menu options and that the service met your expectations. Your support means a lot to us, and we can’t wait to welcome you back for another great dining experience! Happy holidays!
   

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5. S

   Steve

   VIP

   Atlanta Metro

   38 reviews

   5.0

   38 reviews

   Dined on December 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding experience ! Quality of food and service consistently top notch!
   

   Luciano's - SugarloafResponded 7 days ago

   Thanks for the fantastic feedback, Steve! We’re so glad you consistently enjoy our food and service. Your support means the world to us, and we can’t wait to welcome you back for another outstanding dining experience! Happy holidays from all of us at Luciano's!
   

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6. D

   Daniel

   Atlanta Metro

   50 reviews

   5.0

   50 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   A Christmas get together with friends went perfect except for a long wait for the table to clear to honor our reservation. I understand you can’t run people off and sometimes you don’t have control of situations like that. However, it was more than 5 times that you told our party of 8 “5 more minutes”. Food was delicious. Service (ask for Christian) was fantastic.
   

   Luciano's - SugarloafResponded 7 days ago

   Daniel, we appreciate your understanding regarding the wait and are glad you enjoyed our food and service from Christian! Your feedback is valuable, and we’re working to improve our table turnover. Hope to see you and your friends again soon for another great experience! Happy holidays!
   

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7. T

   Trey

   Atlanta Metro

   7 reviews

   4.0

   7 reviews

   Dined on December 15, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall, our experience was great as always. But we did have to wait 25-30 minutes for our food after order ( party of 2) which is not what we are used to.
   

   Luciano's - SugarloafResponded 7 days ago

   Thanks for the feedback, Trey! We're glad to hear you had a good overall experience. We appreciate your patience and will work on improving our service speed. Your insights help us enhance our guests' experience. We look forward to your next visit! Arrivederci!
   

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8. P

   Pamela

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My first time eating here. Food was delicious! We had a show to get to and even though it was extremely crowded, (all reservations) the team did a fantastic job getting us in and out to our show on time. We never felt rushed, the food just had an incredibly fast turnaround from order to service, and was excellent! Will be back again!
   

   Luciano's - SugarloafResponded 7 days ago

   Pamela, thank you for your positive review! We're so glad you enjoyed your first visit and that our team could accommodate your schedule while providing excellent food. We can't wait to welcome you back for another great experience! Happy holidays!
   

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9. j

   jeff

   VIP

   Atlanta Metro

   2 reviews

   5.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Small snafu in the kitchen and we didn’t get our food in an appropriate amount of time, we had to throw it down because we’re going to a concert across the street, but things happen. Been there many times and never happened before so I’ll forgive them this time but love Luciano I will be back. 
   

   Luciano's - SugarloafResponded 2 days ago

   Thanks for your understanding, Jeff. We appreciate your loyalty and are glad you enjoyed Luciano's. We strive for excellence and will work to prevent any future delays. We look forward to serving you again soon! We hope you enjoyed the concert!
   

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10. J

    Julie

    VIP

    Atlanta Metro

    66 reviews

    3.0

    66 reviews

    Dined on December 15, 2024

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 4

    I would have given our experience a negative number of stars because of service and food quality issues, but it was very busy that night after a show and the manager made it right for us. That matters. We have friends that say that this restaurant is very good so we will likely give it another try in the future.
    

    Luciano's - SugarloafResponded 7 days ago

    Hi Julie, thank you for your feedback. We appreciate your understanding during the busy night and are glad our manager was able to address your concerns. We strive to improve and hope your next visit exceeds your expectations! We look forward to welcoming you and your friends back soon.
    

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