Loxley's Restaurant & Wine Bar

Review summary

1. A

   Aude

   London

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   We had an ok night on Christmas Eve - we had to ask a change of table when we arrived as I requested a quiet table but I was sat at the entrance and by the stairs so a double disturbance spot. This was changed for us without issues which was very appreciated - Then we had this great waiter ( our favourite part of the evening was him) - The meal on its own was average for me - we took their most expensive item on the menu, the châteaubriant - the beef was ok but I didn’t like how it was served - on a grey anthracite normal plate - usually it would be a wooden board or something more showing off- the fries were good ( french fries with truffle oil and Parmesan ) -the portobello mushroom was really disappointing - it was a water sponge and left lots of water on my plate , which was not a good combination with my steak - then the tomato for me is reminding me of a full English breakfast and this is everything but an English breakfast - the sauces were good , specially the béarnaise - They Stilton sauce needed more Stilton in it but I like it still - But apart from the portobello for me the most disappointing was the side salad - first it was how we call it «  tired » but where was the dressing!!!! I mean you never serve salad of any type without a french dressing ( or any other dressing) - this is a faux pas - I also ordered a pink G&T but they had no pink - Anyway as I said the server was great so somehow I didn’t leave with a bitter taste from my experience - But it could have been definitely way better
   

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2. D

   Dawn

   Warwickshire

   10 reviews

   5.0

   10 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best restaurant in Stratford upon Avon ..stunning food as always ..never disappoints !
   

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3. J

   Jordan

   Warwickshire

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service, excellent food, highly recommended
   

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4. j

   jasmine

   Warwickshire

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   We were rather underwhelmed by Loxleys. We had told them it was our golden wedding anniversary and when we arrived they had placed a card on the table. The waitress did wish us a happy anniversary and took our order. First and main course came with no problem - although the food was not very hot. The waitress then took our dessert order for 2 tirimisu and asked if we wanted ice cream with it and we said we did. There seemed to be a long wait and she brought 2 amarretto. We hadn't ordered these, but assumed they were a complementary treat for our anniversary. Then the waitress came and asked if we wanted to order anything else. We asked about our previously ordered tirimisu and she expressed surprise and said she thought we ordered ammaretto. In which case, we said, why did you ask if we wanted ice cream? The couple at the next table, then said they had ordered the ammaretto for themselves, but they were prepared to pay for ours as it was our anniversary. We thanked them, but felt that the fault lay with Loxleys. We did eventually get our dessert - with no ice cream - but by then we had had enough of Loxleys and decided to pay up and leave. The nicest part of the meal was having a conversation with the couple who paid for our ammarreto! To sum up - we thought the meal was overpriced and we were not valued as customers, which was disappointing as it was our special occasion.
   

   Loxley's Restaurant & Wine BarResponded 1 day ago

   Dear Jasmine, Thank you for sharing your experience, I am sorry to read you have left underwhelmed, however thank you for bringing this to my attention. I have spoken at length with your waitress to better understand what happened on the evening, and have checked notes and orders made on our till system to check timings. Our homemade Tiramisu is served with coffee amaretto syrup and is not served with ice cream, my apologies if this is was not clear. I believe the confusion was your waitress asking if you required ice in the amaretto that was put through at the time whilst also clarifying a single or double measure. My apologies for this misunderstanding and I do hope to welcome you back in the future to restore your faith in Loxleys. I wish you a Happy New Year. Kind Regards, Jonathan
   

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5. F

   Fiona

   London

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delightful staff. Pleasant surroundings given the ancient nature of the building. Well cooked food and a good selection of wines. I didn’t find the menu filled with choices I wanted to try, but the 2 dishes my husband and I chose were both excellent.
   

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6. F

   Frances

   London

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for my birthday and didn’t disappoint. Usual high standard on all fronts. Food fantastic - not often I gave 3 courses ( if ever) but couldn’t resist the tiramisu and glad I didn’t as it was outstanding
   

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7. I

   Ian

   Warwickshire

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very busy indeed on the Sunday before Xmas. Loads of helpful staff and table for 2 ready and waiting. Service was efficient and cheerful. We had a query with the Sole which was dealt with immediately by the manager who was brilliant. He unhesitatingly reordered a new sole and replaced both my wife’s and my meal to ensure we synchronised our meal. New sole was perfect and my fillet steaks excellent. The manager had deleted our Prosecco starter drinks and gratuity when the bill arrived. I cannot praise them enough for food and customer service. A delightful lunchtime experience.
   

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8. P

   Paul

   Liverpool

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and outstanding service. Nina our server was extremely friendly and professional.
   

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9. A

   Ashlee

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on December 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From entering to leaving, everything about this restaurant was 5* Thankyou to the staff for being so kind, professional and fun. 👌🏼
   

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10. A

    Anthony

    Birmingham

    2 reviews

    4.0

    2 reviews

    Dined on December 17, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Good quality food , with a decent choice, allowing an enjoyable pre-theatre meal.
    

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