Lockbox at 21c Hotel

Review summary

1. M

   Marianne

   Louisville

   76 reviews

   vip
   5.0

   76 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We thoroughly enjoyed our late supper at Lockbox. Our server, Ross, was excellent and all of our cocktails and food was very good.
   

   Lockbox at 21c HotelResponded 3 days ago

   Hello Marianne! Thank you for the rating and your experience feedback about your experience at Lockbox! We love to read about server shoutouts and we will be sure to reward the appropriate parties. We hope to see you around again soon! Lockbox Team
   

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2. D

   Dawn

   Louisville

   7 reviews

   3.0

   7 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 1

   The food was delicious however, down fall of the day was the host and the service. Host ( male hostess) was rude and server was not the friendliest. Really made for an unpleasant experience.
   

   Lockbox at 21c HotelResponded 3 days ago

   Hello Dawn, Thank you for taking the time to leave a review about your experience at Lockbox. Our goal is to exceed expectations on all fronts and we apologize we fell short during your time with us. It's great to read that the food did its job, but it sounds like the experience with our staff left a bit to be desired. I would love to follow up with you to learn more about your experience as this is a great opportunity for coaching and follow-up with our team. I look forward to the opportunity to speak with you further so we can remedy the situation and invite you back into our space in the future. Best regards, Brian Walters Director of Food & Beverage 859.899.6880
   

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3. OT

   OpenTable Diner

   Las Vegas

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was the first time we've ever eaten out on Thanksgiving. We were pleased with every aspect of our dinner and are so grateful for the service on this holiday.
   

   Lockbox at 21c HotelResponded 3 days ago

   Hello! Thank for the kind works, rating and recommendation! This was our 8th annual Thanksgiving meal and we are so happy to read that it was another success for our guests. We hope to have another opportunity to welcome you back in the future. Lockbox Team
   

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4. R

   Rebecca

   Louisville

   14 reviews

   vip
   4.0

   14 reviews

   Dined on November 24, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Excellent food! Crafty drinks! Cool art! Good ambience!
   

   Lockbox at 21c HotelResponded on November 27, 2024

   Hello Rebecca! Thank you for your kind words and the 4 stars! We're thrilled to hear that you enjoyed our food, drinks, and ambiance at Lockbox. We strive to create a unique and enjoyable environment for our guests, and we're glad you saw it reflected in your visit. We appreciate your feedback and look forward to serving you again soon to earn that extra star! Best regards, Lockbox Team
   

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5. M

   Michelle

   Cleveland

   5 reviews

   4.0

   5 reviews

   Dined on November 17, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The Ambiance of this restaurant is very unique and inviting. Although the food that we ordered was delicious and beautifully presented, I wish they had a few more options for people. There aren't very many options for sides and it gets a little confusing as to what is available. You can tell that the chef it's a lot of careful thought into the dishes.
   

   Lockbox at 21c HotelResponded on November 27, 2024

   Hi Michelle! Thanks for the review! We're thrilled to hear that you enjoyed the ambiance of Lockbox and found our food beautifully presented. We appreciate your feedback about the confusion with the side options and will certainly take it into consideration. We have a carefully thought out and curated menu which allows us to maintain seasonality and bring our guests the freshest of ingredients available. We hope to welcome you back soon for another delightful dining experience. Best regards, Lockbox Team
   

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6. M

   Mike

   Houston

   42 reviews

   vip
   5.0

   42 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and high quality food. The burger is huge and very tasty. The scallops were full of flavor and very good.
   

   Lockbox at 21c HotelResponded on November 27, 2024

   Hi Mike! Thanks for visiting us,! We're thrilled to hear that you enjoyed your meal and found our service excellent. It's always uplifting to read that guests found our food to be tasty and full of flavor. We always aim to provide great food and service, and your feedback is a testament to our efforts. We appreciate your high ratings and look forward to serving you again. Best regards, Lockbox Team
   

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7. c

   charles

   Nashville

   1 review

   vip
   5.0

   1 review

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Adam, our waiter, was outstanding. He recommended every dish we ordered. Everything we ordered was outstanding. I would highly recommend this restaurant.
   

   Lockbox at 21c HotelResponded on November 27, 2024

   Hello Charles! Thank you for taking the time to leave your feedback, the 5-stars and the recommendation! I'm so glad to read that Adam was stellar in his time taking care of you and your guests. We put a lot of thought and coordination into our menus, food & beverage, to deliver an 'above expectations' experience. We hope to have another opportunity to welcome you back in the future. Brian Walters Director of Food & Beverage
   

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8. s

   shaggard@twc.com

   Louisville

   1 review

   5.0

   1 review

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed the Parisian gnocchi very much! The sweet corn mafaldy was very good too. Thanks
   

   Lockbox at 21c HotelResponded on November 27, 2024

   Hello shaggard! Thank you for taking the time to leave your review about your Lockbox experience! The parisian gnocchi was a hit in the summer time so we thought we'd revamp it for the autumn season. So glad you got to try it and loved it! We hope to see you again soon. Brian Walters Director of Food & Beverage, Lockbox
   

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9. R

   Rupa

   Louisville

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great and attention to detail was on the mark. Staff were thoroughly professional and yet very friendly.
   

   Lockbox at 21c HotelResponded on November 14, 2024

   Hello Rupa! Thank you for the 5 stars and the recommendation! We appreciate you taking time out of your day to share your experience with us. I will be sure to share this review with the associated staff from your evening of dining, it really does brighten their days to hear about their efforts being recognized and appreciated by our guests. We hope to have another opportunity to provide you with another excellent experience in the future. Brian Walters Director of Food & Beverage, Lockbox
   

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10. R

    Ricardo

    Louisville

    1 review

    5.0

    1 review

    Dined on November 9, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This place was amazing! Everything we ordered had its unique flavors, and the service was excellent!
    

    Lockbox at 21c HotelResponded on November 14, 2024

    Hello Ricardo! We really appreciate the 5 stars! Thank you for taking the time to leave a review and share your experience with us. We love being able to share great reviews with our team and reward them accordingly. Hope to see you again in the near future! Brian Walters Director of Food & Beverage, Lockbox
    

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