Lockbox at 21c Hotel

Review summary

1. R

   Rebecca

   Louisville

   14 reviews

   vip
   4.0

   14 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Excellent food! Crafty drinks! Cool art! Good ambience!
   

   Lockbox at 21c HotelResponded today

   Hello Rebecca! Thank you for your kind words and the 4 stars! We're thrilled to hear that you enjoyed our food, drinks, and ambiance at Lockbox. We strive to create a unique and enjoyable environment for our guests, and we're glad you saw it reflected in your visit. We appreciate your feedback and look forward to serving you again soon to earn that extra star! Best regards, Lockbox Team
   

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2. M

   Michelle

   Cleveland

   5 reviews

   4.0

   5 reviews

   Dined on November 17, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The Ambiance of this restaurant is very unique and inviting. Although the food that we ordered was delicious and beautifully presented, I wish they had a few more options for people. There aren't very many options for sides and it gets a little confusing as to what is available. You can tell that the chef it's a lot of careful thought into the dishes.
   

   Lockbox at 21c HotelResponded today

   Hi Michelle! Thanks for the review! We're thrilled to hear that you enjoyed the ambiance of Lockbox and found our food beautifully presented. We appreciate your feedback about the confusion with the side options and will certainly take it into consideration. We have a carefully thought out and curated menu which allows us to maintain seasonality and bring our guests the freshest of ingredients available. We hope to welcome you back soon for another delightful dining experience. Best regards, Lockbox Team
   

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3. M

   Mike

   Houston

   42 reviews

   vip
   5.0

   42 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and high quality food. The burger is huge and very tasty. The scallops were full of flavor and very good.
   

   Lockbox at 21c HotelResponded today

   Hi Mike! Thanks for visiting us,! We're thrilled to hear that you enjoyed your meal and found our service excellent. It's always uplifting to read that guests found our food to be tasty and full of flavor. We always aim to provide great food and service, and your feedback is a testament to our efforts. We appreciate your high ratings and look forward to serving you again. Best regards, Lockbox Team
   

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4. c

   charles

   Nashville

   1 review

   vip
   5.0

   1 review

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Adam, our waiter, was outstanding. He recommended every dish we ordered. Everything we ordered was outstanding. I would highly recommend this restaurant.
   

   Lockbox at 21c HotelResponded today

   Hello Charles! Thank you for taking the time to leave your feedback, the 5-stars and the recommendation! I'm so glad to read that Adam was stellar in his time taking care of you and your guests. We put a lot of thought and coordination into our menus, food & beverage, to deliver an 'above expectations' experience. We hope to have another opportunity to welcome you back in the future. Brian Walters Director of Food & Beverage
   

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5. s

   shaggard@twc.com

   Louisville

   1 review

   5.0

   1 review

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed the Parisian gnocchi very much! The sweet corn mafaldy was very good too. Thanks
   

   Lockbox at 21c HotelResponded today

   Hello shaggard! Thank you for taking the time to leave your review about your Lockbox experience! The parisian gnocchi was a hit in the summer time so we thought we'd revamp it for the autumn season. So glad you got to try it and loved it! We hope to see you again soon. Brian Walters Director of Food & Beverage, Lockbox
   

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6. R

   Rupa

   Louisville

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great and attention to detail was on the mark. Staff were thoroughly professional and yet very friendly.
   

   Lockbox at 21c HotelResponded on November 14, 2024

   Hello Rupa! Thank you for the 5 stars and the recommendation! We appreciate you taking time out of your day to share your experience with us. I will be sure to share this review with the associated staff from your evening of dining, it really does brighten their days to hear about their efforts being recognized and appreciated by our guests. We hope to have another opportunity to provide you with another excellent experience in the future. Brian Walters Director of Food & Beverage, Lockbox
   

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7. R

   Ricardo

   Louisville

   1 review

   5.0

   1 review

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place was amazing! Everything we ordered had its unique flavors, and the service was excellent!
   

   Lockbox at 21c HotelResponded on November 14, 2024

   Hello Ricardo! We really appreciate the 5 stars! Thank you for taking the time to leave a review and share your experience with us. We love being able to share great reviews with our team and reward them accordingly. Hope to see you again in the near future! Brian Walters Director of Food & Beverage, Lockbox
   

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8. r

   ryan

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, great service. We really enjoyed the meal. And cocktails
   

   Lockbox at 21c HotelResponded on November 14, 2024

   Hey Ryan! Thank you for taking the time to leave us a rating and share your experience. I will be sure to show this review to our team and reward those involved with your service. We hope to have another opportunity to provide you with a fantastic Lockbox experience in the future. Brian Walters Director of Food & Beverage, Lockbox
   

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9. C

   Christopher

   Charleston

   3 reviews

   5.0

   3 reviews

   Dined on November 5, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   A great place to sit in the bar and have a burger they only drawback is you have to go up to the bartender and order?
   

   Lockbox at 21c HotelResponded on November 14, 2024

   Hi Christopher! Thank you so much for the 5 stars! We appreciate you taking the time to share your experience feedback with us. I have followed up with our bar team to ensure that your experience is not replicated for other guests in regards to the need to approach the bartender, and not vice versa, to order. We hope to see you around again soon! Brian Walters Director of Food & Beverage, Lockbox
   

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10. C

    Chris

    Atlanta Metro

    16 reviews

    vip
    2.0

    16 reviews

    Dined on November 1, 2024

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 4

    Deeply mediocre food, and very expensive. Got a bowl of “blistered” shishito peppers as an app. They were raw. Asked about it, and they brought out a “proper” bowl. Still more raw than cooked. And the quantity was so off. 4 people could not have finished all those peppers. The $19 burger with its pickles and Russian dressing is trying to be an upscale Big Mac. Well you hit it. Tasted just like a Big Mac, for $19. It came with fries. Greasy, soggy fries. McDonald’s gets that better. My wife enjoyed the half chicken. But she could only eat half of it because, who can eat half a chicken? Instead of $34 for a half chicken, maybe less chicken for less money? Servers were great. Nice atmosphere. Menu needs a rethink.
    

    Lockbox at 21c HotelResponded on November 14, 2024

    Hello Chris, Thank you for taking the time to leave a review about your experience at Lockbox. While I am deeply disappointed to read about said experience, this review will be used as a learning tool and coaching opportunity for our staff. This is not a typical experience of our diners and if you will give us another chance to make it up, I will ensure that your experience next time around will be worth the trip. Brian Walters Director of Food & Beverage, Lockbox
    

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