LB Steak - Santana Row

Review summary

1. S

   Sue

   New York City

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Wonderful meal and excellent service. Cocktails are delicious too!
   

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2. C

   Carlos

   VIP

   San Francisco

   55 reviews

   5.0

   55 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding food and amazing service. Perfect recommendations. Looking forward to returning
   

   LB Steak - Santana RowResponded 1 day ago

   Thanks for visiting us, Carlos! We're thrilled to hear that you had an outstanding experience at LB Steak - Santana Row. It's wonderful to know that our food and service exceeded your expectations. Your kind words mean a lot to us. We're looking forward to your return and promise to continue providing the same quality of food and service you enjoyed on your last visit. Looking forward to it!
   

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3. K

   Kyle

   VIP

   San Francisco

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our server Jose was awesome and made our evening memorable
   

   LB Steak - Santana RowResponded 1 day ago

   Thanks for the feedback, Kyle! We're thrilled to hear that you had an enjoyable evening at LB Steak - Santana Row. It's great to know that our team made your experience memorable. We noticed that you rated our food a bit lower and we appreciate your feedback. We're always striving to improve and your input helps us do that. We hope to see you again soon!
   

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4. R

   Ricardo

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   I recently dined at LB Steak, and overall, it was a delightful experience with a few minor hiccups. Ambience: The atmosphere was lively, filled with the sounds of laughter and conversation, which added a vibrant energy to the evening. The decor was charming, striking a nice balance between cozy and modern. It was definitely a place where you can enjoy a meal with friends or family. Service: The service was generally good, with our server being attentive and friendly. Despite the restaurant being quite busy, they managed to keep things flowing smoothly. There were a couple of moments where we had to wait a bit longer for our drinks, but given the packed house, I can understand the slight delays. Food: I ordered the steak, and while the flavors were fantastic, I found the meat to be a little overcooked for my liking. It was still enjoyable, but I would have preferred it a bit more tender. The sides and sauces, however, were spot on and complemented the dish well. Overall Experience: Despite the minor mishaps, I left LB Steak feeling satisfied and would definitely consider returning. The lively ambience and good service, combined with tasty food (even with a slight meat misstep), made for a pleasant evening. If you’re looking for a bustling spot with a fun vibe, LB Steak is worth a visit!
   

   LB Steak - Santana RowResponded 1 day ago

   Hi Ricardo, We're thrilled to hear that you enjoyed your visit to LB Steak - Santana Row! It's wonderful to know that our atmosphere, decor, and service met your expectations. We appreciate your feedback on the steak and will definitely take it into consideration for future improvements. We're glad to hear that our sauces and sides added to your meal. We look forward to welcoming you back for another delightful evening. Best regards, LB Steak - Santana Row Management Team
   

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5. A

   An

   San Francisco

   5 reviews

   4.0

   5 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   It was a good experience. Nothing overly special. The food was solid, not incredible. Service was very good, not top tier. It’s where you’d expect it to be for the price.
   

   LB Steak - Santana RowResponded 1 day ago

   Hey An, Thanks for taking the time to share your experience at LB Steak - Santana Row. We're glad to hear that you found our food solid and service good. We strive to provide an exceptional dining experience, and it sounds like we hit the mark for you. We understand your comment on the value, and we appreciate your feedback as it helps us improve. We hope to welcome you back soon for an even better experience! Best, The Management Team
   

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6. B

   Bassam

   VIP

   San Francisco

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience, the service was amazing! Definitely recommend:)
   

   LB Steak - Santana RowResponded 1 day ago

   Hey Bassam, We're overjoyed to hear that you had a great experience at LB Steak - Santana Row! It's wonderful to know that our service exceeded your expectations. Your high recommendation means a lot to us. We look forward to serving you again soon. Thanks for the great review!
   

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7. J

   Joseph

   San Francisco

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was great, fast and the food was fantastic
   

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8. R

   Rob

   New York City

   6 reviews

   2.0

   6 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   quite honestly, it was the worst service for $$$ we have ever spent. We had to find the waiter to order so ended up not getting apps, food delivered, waiter never checks back and until we find them so no dessert. It was not crowded, but its off the list for work functions and social. food was ok, but not the $$$ level.
   

   LB Steak - Santana RowResponded 5 days ago

   Hey Rob, We're really sorry to hear about your experience at LB Steak - Santana Row. We always aim to deliver a great experience, and we regret that we missed the mark on your visit. We understand how important timely service is, especially when it comes to your work and social events. We're taking your feedback seriously and will use it to improve our service. We hope you'll give us another chance to make it right. Best, The Management Team
   

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9. G

   Galina

   VIP

   San Francisco

   11 reviews

   3.0

   11 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   We were at a restaurant for dinner. We have dined there on numerous occasions, so not our first experience. Appetizers were delicious (octopus, tempura sea bass, and beef tartare). Ribeye was well prepared and a side of mushrooms was delicious. The special dinner entrees of octopus , jumbo prawns and purple potato felt like an afterthought. Almost like a chef needed to get rid off extra ingredients. Both potato and octopus were overdone, and shrimp was not fresh. Also the plate itself looked rushed, and very unattractive. Service was rushed, and a bit dismissive.
   

   LB Steak - Santana RowResponded 5 days ago

   Thanks for visiting us, Galina. We're glad to hear that you've enjoyed our appetizers and Ribeye. We're sorry to hear that you found the octopus, jumbo prawns, and purple potato less than perfect. We appreciate your feedback on the service as well, and we'll strive to improve. We hope to serve you again soon for a more satisfying experience. Best wishes, LB Steak Team
   

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10. J

    Jenae

    San Francisco

    4 reviews

    4.0

    4 reviews

    Dined 7 days ago

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 3

    Service was great. Highly recommend the Roast Beet Salad. It’s an elevated version to a classic and was surprising. Chocolate and Butterscotch Bread Pudding was stellar and I’m still thinking about it. Cream of spinach was ok. Sautéed mushrooms was a wide variety of mushrooms and is probably a mushroom lover’s dream. Cucumber refresher was awesome. Outdoor seating feels like indoor seating, but in a fish bowl. We ordered the Tomahawk steak for two. The steak was cooked and seasoned well. However, for $150 it was not worth it. It was probably around 24oz of “meat” but a third of it was fat chunks. I would not recommend this and would instead get a different steak.
    

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    LB Steak - Santana RowResponded 5 days ago

    Thanks for the review, Jenae! We're thrilled to hear that you enjoyed our Roast Beet Salad and the Tomahawk steak. We appreciate your feedback on the Cream of Spinach and the Cucumber Refresher. We strive to offer a variety of dishes to cater to all our guests' preferences. We're sorry to hear that our steak did not meet your expectations. We understand that a high-quality steak is a special occasion and we're sorry we missed the mark. We'll certainly take your feedback into account as we continually strive to improve our services. We hope to see you again soon at LB Steak - Santana Row.
    

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