Lawry's The Prime Rib - Beverly Hills

Review summary

1. w

   wilson

   Los Angeles

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place to meet the family for a holiday get together. A $125 refundable deposit is required to make a reservation and applied to the dinner. We even had live Carolers too on a weekday night Dec 10.
   

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2. R

   Robert

   Los Angeles

   36 reviews

   vip
   4.0

   36 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The Lawry's app was not functioning. Caused some confusion and delay, as our server had to make several trips to kitchen/manager to get information and finalize bill. Apparently, the promotional gift card I was using had expired 10 days ago. Except the disclosure date had not been shown on the emailed gift card. Fortunately, the Manager authorized its use, or as long term customer, I would have been very upset. Charging my credit card in advance for the reservation, was another complication because I intended to use gift cards and my guest was going to use his credit card. I received a refund to my credit card of the deposit. But this was another unneeded complication. Dining should be seemless. Gift cards, payment methods and deposits should be stored on the app and I should just then beable to approve the bill and decide on the tip.
   

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3. M

   Mitchell

   Orange County

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All good. Everything was great and you get the carolers this time of year. But we have been coming a very long time. So a little sad to see they stopped serving the tomatoes with their spinning salad. At their prices I would expect everything to be the same. But again it was all good.
   

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4. K

   Kathe

   Los Angeles

   338 reviews

   vip
   5.0

   338 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Lawry's iis one of my favorites. Truly wonderful prime rib.
   

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5. S

   Shirley

   Los Angeles

   118 reviews

   vip
   5.0

   118 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best prime rib. Best service. Classic prime rib and they have crème beulee and baked Alaska for dessert!
   

   Lawry's The Prime Rib - Beverly HillsResponded 2 days ago

   Shirley, your enthusiasm for our prime rib and desserts is delightful to read! Thank you for sharing your experience with us. We can't wait to welcome you back for more of our classic offerings.
   

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6. J

   JENNIFER

   New York City

   6 reviews

   2.0

   6 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   I expected a more sophisticated evening. We didn’t get the food we ordered. Because they didn’t communicate what they were serving out of the carving station we didn’t know until the meal was complete. Staff didn’t respond in a timely manner and we had an issue with the bill which took forever to be resolved. The whole evening felt very average. Went for a special occasion but it didn’t feel particularly special. The carving station guy was very friendly and we appreciated his attention to our table. Christian was his name.
   

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   Lawry's The Prime Rib - Beverly HillsResponded 2 days ago

   We truly value your input, Jennifer. While we're pleased to know Christian's service was appreciated, we regret to hear about the miscommunication and delayed response you experienced, as this doesn't align with our team's commitment to excellence. We would like to address this further, so please call the restaurant directly. Thank you for bringing this to our attention.
   

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7. j

   julie

   Los Angeles

   3 reviews

   vip
   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   everything was great!! always consistent and a great time here. just wish service wasnt absent after entree service. we were looking for our waiter for the check so we can leave.
   

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8. F

   Fernando

   San Diego

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lawry’s will always be the place we come back for Prime Rib, the food, service and ambience here are perfect. Thank you Lawry’s
   

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9. D

   David

   Palm Springs

   6 reviews

   3.0

   6 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   We were seated 10 minutes after our reservation, after being told immediately they were setting up our table. Not too bad. Once we sat down, a drink order was taken but they did not arrive for 10 minutes. They even took our order before the drinks arrived. Salad was OK, bread warm and good. Once our four Prime Ribs cuts were served and I took my first bite, what a disappointment. It was tough and needed a sharper steak knife. As I had three guests with me, I was quiet, hoping they were happy. I ate half my portion and left the rest for my guest's pets. After nearly their final bites, the Yorkshire Pudding arrived, too little and too late. On my way out, I spoke to a host who told me I should have said something immediately. I brought three guests, one of which I have told to pass up Prime Ribs elsewhere and wait for Lawry's. I was not going to make a scene in front of them. He told me "it was too late now" so I guess the less than stellar dinner was my fault. Lawry's of today is not the Lawry's of the past, of either location on La Cienega Boulevard. I was hoping to hear a follow up with them this AM but nothing.
   

   Lawry's The Prime Rib - Beverly HillsResponded 3 days ago

   David, we appreciate you sharing your experience. It's concerning to hear that your visit didn't align with the high standard we aim to provide. We value your feedback on the Prime Rib, as our team is committed to delivering exceptional dining experiences. Please call the restaurant so we can address this matter further. Thank you.
   

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10. K

    Kimberly

    Los Angeles

    16 reviews

    vip
    5.0

    16 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing experience. It was my first time experiencing Lawry's with carolers. Steve and company create such a fun atmosphere!
    

    Lawry's The Prime Rib - Beverly HillsResponded 3 days ago

    How wonderful to hear that your first visit with us was enhanced by the joyful carolers, Kimberly! We truly appreciate your kind words about Steve and his team, and we look forward to welcoming you back for more memorable experiences.
    

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