Kona Grill - Sarasota

Review summary

1. G

   Grace Mary

   Phoenix

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 2
   4. Ambience 4

   Kona Grill is a beautiful restaurant, but unfortunately, the service and wait time were not up to par. I believe we may have had an inexperienced waiter who was unaware that Kona offers a prix-fixe menu. I indicated that we would order the prix-fixe on the OpenTable app. He did not present that menu to us and was also unaware that it came with a glass of wine. When we ordered our wine off the menu, and he later understood what we wanted to order, the manager, Autumn (who was outstanding, by the way), had to correct the mistake. She allowed us to keep the wine we ordered even though we were supposed to get the house wine. We entered the restaurant at 4:50 for a 5:00 reservation. It was nearly empty. We didn't leave until 6:45 because of all the mishaps. All in all, he tried his best, and the food was acceptable. It wasn't as good as I had hoped, but overall, the meal was acceptable, and the atmosphere was festive.
   

   Is this helpful?

   Report
2. I

   Izabela

   Chicago

   1 review

   2.0

   1 review

   Dined on December 12, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   The food was good but service was incredibly slow despite half of the tables being empty for dinner. We came with two children and didn’t get our appetizer until almost an hour after we sat down. Main dishes didn’t come out for another 20 minutes.
   

   Is this helpful?

   Report
3. A

   Andrew

   Chicago

   7 reviews

   4.0

   7 reviews

   Dined on December 11, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Server great. Prices a little high. Atmosphere good.
   

   Is this helpful?

   Report
4. m

   mary

   Tampa

   7 reviews

   4.0

   7 reviews

   Dined on November 28, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Nice decor. Music was too loud so that we could not talk but the manager did turn it down. Most enjoyed their meal except those who ordered Turkey-flavorless, green beans shriveled, meal was Luke warm. The coating on the nut encrusted did not add any flavor and the white gravy had little taste. There was no bread provided so $38 for the meal seemed too high. The service as good, as He had to cover a lot of ground. Drinks were average. Have been in the past and felt much better about our meals. I would not order turkey here again.
   

   Is this helpful?

   Report
5. L

   Leslie

   Naples

   9 reviews

   5.0

   9 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server, Sophia was the sweetest throughout the entire meal. Most of us had the Lemon Garlic Penne Pasta with shrimp and it was delicious! We were there on Thanksgiving but enjoyed having both turkey and many other items to choose from. One of our favorites for the holidays!
   

   Is this helpful?

   Report
6. K

   Kelsi

   VIP

   Miami

   2 reviews

   1.0

   2 reviews

   Dined on November 23, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Severely over priced and bad service. This food is glorified bar food, and costs 3X what it should. Very disappointed and won’t be back.
   

   Is this helpful?

   Report
7. K

   Kate

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined on November 23, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   We had a very large party of 26 parents and lacrosse players and Jason, our server, was extremely accommodating to our large group making the dinner that much more enjoyable. The food and drinks were great, but Jason and his manager’s accommodations made the dinner really spectacular.
   

   Is this helpful?

   Report
8. K

   Kathy

   Tampa

   3 reviews

   4.0

   3 reviews

   Dined on November 22, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Great menu. Service great but we had to wait 45 minutes for our dinners
   

   Is this helpful?

   Report
9. M

   Melissa

   New York City

   5 reviews

   3.0

   5 reviews

   Dined on November 22, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Noisy and expensive. Food was good, but overpriced for the value.
   

   Is this helpful?

   Report
10. S

    Samantha

    Philadelphia

    3 reviews

    3.0

    3 reviews

    Dined on November 22, 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 5

    We dined at Kona Grill tonight, and unfortunately, it was a pretty disappointing experience. Here are our thoughts: Pros: •The crispy Brussels sprouts were tasty and well-prepared. •The bartender went out of their way to make me a special martini that wasn’t on the menu, which I appreciated. •The atmosphere was pleasant and inviting. Cons: •I ordered a chopped salad with bacon, but what arrived was not a chopped salad. When we asked, we were told it was, but it didn’t include bacon and had far too much dressing for the amount of salad. •The sushi was a major letdown. It was tasteless, the fish looked dry and unappealing, and the presentation was sloppy. I’m honestly hoping I don’t get sick. •The fish and chips were shockingly overpriced at $47. The dish included two small, frozen fish fillets (I’m not even sure what kind of fish) and undercooked fries. •Service was incredibly slow. We waited for everything—from drinks to the check—and what should have been a one-hour meal stretched to two, even though the restaurant wasn’t busy. When the manager asked how everything was, we shared our concerns. She did try to make amends by comping the salad, giving us $20 off, and offering a free slice of carrot cake (which was just okay). While the gesture was appreciated, it wasn’t enough to make up for such a bad meal. Sadly, we won’t be returning to Kona Grill. This was a disappointing dining experience.
    

    Is this helpful?

    Report