Kona Grill - Oakbrook

Review summary

1. L

   Lady

   Chicago9 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   It’s been years since I’ve been at Kona Grill. Wanted to celebrate my birthday with family. Ordered food; husband’s burger prepared incorrectly (took over 20 minutes to receive replacement). I ordered a salad and it was very soggy; asked for a burger replacement. In a party of 4, I was the only one not eating; waited over 30 minutes to receive a burger and fries. An appetizer was credited but, didn’t receive a verbal apology!!!! I will NEVER return!!!!!
   

   Kona Grill - OakbrookResponded 4 days ago

   Hello Lady, We're really sorry to hear about your experience at Kona Grill on your birthday. It's not the kind of dining experience we want to offer our guests, especially on a special occasion like your day. We understand how frustrating it must have been to wait for your food and receive a burger that wasn't up to standard. We're also sorry about the salad, it's not the standard we aim for. We appreciate your feedback and will take it into consideration to improve our service. We hope you'll reconsider and give us another chance to serve you better in the future. Best regards, Kona Grill - Oakbrook Management Team
   

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2. JO

   JOHND

   Chicago12 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Terrific venue for date night. Try the Taste of Kona. Diamond B., Mandy, and Jane were very attentive. Looking forward to another visit and enjoying the outdoor patio.
   

   Kona Grill - OakbrookResponded on March 2, 2025

   Hello JOHND, We're thrilled to hear that you had a fantastic date night at Kona Grill - Oakbrook! It's wonderful to know that you enjoyed our Taste of Kona and that our team was attentive. We're looking forward to welcoming you back for another visit and enjoy our outdoor patio. Thank you for your kind words and high ratings. Best, The Management Team
   

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3. M

   Monica VIP

   Chicago1 review

   1.0

   Dined on February 28, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Service was not great. The staff was very nice, but not very efficient. We waited a very long time to get our server to prompt our server to take our order. Food was decent.
   

   Kona Grill - OakbrookResponded on March 2, 2025

   Thanks for visiting us, Monica. We're sorry to hear that your experience at Kona Grill - Oakbrook didn't meet your expectations. We pride ourselves on our efficient and friendly service, and we're disappointed that we fell short during your visit. We're glad you found the food decent, but we understand you felt it could have been better. Your feedback is valuable to us as we strive to improve. We hope to have the opportunity to serve you better in the future. Best regards, The Management Team
   

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4. M

   Mode

   Fort Lauderdale16 reviews

   5.0

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was so fresh I had the lobster roll and steak & couldn’t have been more pleasure with the temperature. It kind of was a little high in price for the steak but it was worth it.
   

   Kona Grill - OakbrookResponded on February 22, 2025

   Thanks for the review, Mode! We're thrilled to hear that you enjoyed your meal at Kona Grill - Oakbrook. It's great to know that you found our food fresh and delicious. We strive to provide an excellent dining experience, and your feedback helps us do just that. We understand your concern about the steak and appreciate your understanding as we aim to provide a unique and memorable dining experience. We hope to see you again soon!
   

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5. T

   Tattianna

   Chicago1 review

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   Food was over rated, service was ok. Price didn't match for the experience.
   

   Kona Grill - OakbrookResponded on February 17, 2025

   Thanks for the review, Tattianna. We're sorry to hear that you found our food overrated and service to be just okay. We strive to provide an exceptional dining experience at Kona Grill - Oakbrook, and we're disappointed that we didn't meet your expectations. We appreciate your feedback as it helps us improve. We hope you'll give us another chance to impress you in the future.
   

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6. K

   Kristil

   Chicago2 reviews

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   Our reservation was for 7:15 pm. Upon arrival, there was a wait of about six reservations. We were told that our table was not ready and was being cleaned. While waiting, we observed that the bathrooms were out of service due to pipes busting. Plumbers were fixing the issue. We were seated around 7:30 pm. The bartenders were overwhelmed as well. One bartender appeared to be working like the “Energizer Bunny” non-stop. No one greeted our table for about ten minutes at least. One of the servers grabbed our bill payment machine from the table, said nothing to us and proceeded to give the machine to a couple waiting at the bar. Another five minutes after that, my significant other stopped a wait staff member walking past us. He asked who was our server and the response was “any three of us”, pointing at the bartender who was working extremely hard as one of the three. At this point, we waited a few more minutes to get water. The extremely hard working bartender brought those over to us. We ordered the Avocado egg rolls for starters. I ordered the Surf and Turf (filet (cooked medium) and lobster roll) with Sweet Chili Green Beans. Along with the Lobster & Shrimp roll. My Significant other ordered steak (cooked medium) as well and a side of Mac and cheese. We both had one alcoholic beverage. The starters took about 15 minutes to come out. At this time, it is now 8:20ish pm. The Avocado Rolls were delicious; five stars!!! The Entrees came out around 8:45pm. My entree: the Filet and the Lobster roll looked okay. The Lobster roll looked more appealing. The filet looked dry. Once cut into, it was fine; not great. The other steak was cooked medium well (not as requested). I never received the green beans; got mashed potatoes instead. I was told no substitutions. 👀 The Mac and cheese looked like boiled elbow noodles fresh out the pot with a sprinkle of cheese sauce. Very poor rating. The Lobster & Shrimp roll was delicious. Not the best first impression.
   

   Kona Grill - OakbrookResponded on February 17, 2025

   Hey Kristil, We're really sorry to hear about your experience at Kona Grill - Oakbrook. It's certainly not the standard we aim for. We understand how frustrating it must have been to wait for your table and not have your meal served promptly. We also apologize for the lack of attention you received from our staff. We take your feedback seriously and will use it to improve our service. We hope you'll give us another chance to make your next visit a better one. Best, The Management Team
   

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7. a

   askia VIP

   Chicago2 reviews

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We have reservations for 7:00pm on Valentines Day. We were not seated until 7:20pm and at 8:20pm we still had not received our appetizer. The bathrooms were inoperable at the time, the whole time we were there. It was a horrible experience. We missed our 8:45 appointment. And the waitress had an I don’t care attitude. We will not be going back.
   

   Kona Grill - OakbrookResponded on February 17, 2025

   Hello, We're truly sorry to hear about your disappointing Valentine's Day experience at Kona Grill - Oakbrook. It's clear from your review that we fell short in meeting our high standards, especially regarding the wait time and service. We take your feedback seriously and will address these issues with our team to prevent them from happening in the future. We hope you'll consider giving us another chance to make it right. Best regards, The Management Team
   

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8. H

   Heather VIP

   Chicago4 reviews

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Awful. Made reservation in advance. This place is poorly managed. Visited on Valentine’s Day. Yes, we anticipate it to be busy. We should have left immediately after checking in. Staff and management was noted to inform patrons at the bathroom that it was out of service due to a plumbing issue- no apologies-no explanation. Sure, it’s how you explain things and treat people. A fully packed establishment and you have zero bathrooms and can not wash hands…problem number one. We drove over an hour for our long anticipated evening proactively making reservations. No where in the reservation was a limited menu expressed. We chose Kona because of its various options. No meat options and the ability to an accommodate food allergies. Not today! Absolutely ridiculous and frustrating. Was informed no modifications allowed…so after travel time and bringing my family, I’m limited to one to two items. Then my children attempt to order and the first three items we are informed they are out of. Ok-cool. We were rushed and not even sitting when the waitress who under duress (I wonder why, poor management) informed us kitchen is backed up and we should place appetizers or food quickly to help with the wait time. It’s 730pm with a one year old, easy order kids meal with fries. So the child isn’t fussy. We order drinks, didn’t get the glass or wine correct. We placed our dinner order. After an hour no appetizers or any food came out. The tables around us started receiving food. My one year old was fussy. I asked an employee if she could help check on the kids meal and fries and she snapped saying she isn’t my waitress…I had enough. I walked to the front to find the waitress asked the bill for the drinks and we left. We drove a few minutes away…at this point shortly after 830pm (7p reservation) to McDonald’s and I fed my kids in the car. Understood it’s Valentine’s Day, but this was some of the worst service ever and you can’t even use a bathroom and wash hands. Completely unsanitary
   

   Kona Grill - OakbrookResponded on February 17, 2025

   Thanks for visiting us, Heather. We're truly sorry to hear about your experience at Kona Grill - Oakbrook, especially on such a special occasion. We understand how frustrating it must have been to find yourself at a busy restaurant, only to be informed that the restrooms were unavailable. We also apologize for the misunderstanding about your meal order. We strive to provide a comfortable and enjoyable dining experience for all our guests, and it's clear we fell short in your case. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make things right.
   

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9. G

   Giovanni VIP

   Chicago19 reviews

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   Service was very slow. The kitchen must have been understaffed. The food was decent, but not enough to overcome the poor service. Not worth going back.
   

   Kona Grill - OakbrookResponded on February 17, 2025

   Thanks for visiting us, Giovanni. We're sorry to hear about your experience with the service. At Kona Grill - Oakbrook, we strive to provide excellent service and quality food, so it's disappointing to hear that we fell short during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make it up to you in the future. Best, The Management Team
   

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10. K

    Katie

    Chicago2 reviews

    2.0

    Dined on February 14, 2025

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2

    Very small portions considering the price. Sushi rolls were very basic and small for $22. We received our entrees before the appetizers came out. The chicken satay appetizer was 4 tiny pieces of chicken that looked like a pan fried chicken nugget. $15 for a small bowl of edamame. The margaritas were tasty but very small . The bathroom was out of service when we first arrived. At the end of the meal I tried to use the bathroom and the floor was sopping wet and no toilet paper in the stall. Overall just a bad experience.
    

    Kona Grill - OakbrookResponded on February 17, 2025

    Hey Katie, We're truly sorry to hear about your experience at Kona Grill - Oakbrook. We pride ourselves on our food and service, and it's disappointing to hear that we didn't meet your expectations on this occasion. We appreciate your feedback about the sushi rolls, chicken satay appetizer, and the bathroom. We're always looking to improve and your comments will definitely help us in that effort. We hope you'll give us another chance to show you the quality dining experience we're known for. Best regards, The Management Team
    

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