Kona Grill - Kansas City

Review summary

1. W

   Wayne

   Kansas City1 review

   3.0

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   The food and ambience were wonderful. Came to celebrate our 46th anniversary. We were cordially and promptly greeted and seated. Probably the worst service experience we have ever had. I don't know if our server was new or jar having a bad day, but he did not have a clue about"customer service. " We were there for 2 hours just trying to get service. He would promise to bring a drink refill or a dessert menu and not return for 15-20 minutes. They were not that busy and the other servers seemed to be buzzing around taking care of their customers.
   

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2. KL

   KimL

   Kansas City2 reviews

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   I was extremely disappointed with the service we recieved. To begin, our margaritas were served in water glasses because they were out of the correct drinkware. Half empty glass isn’t a good look. Our waiter got my order wrong, I ordered a filet and received a ribeye. He dropped off the plate and disappeared so I had to have a busser find him. It took more than fifteen minutes to get the correct meal, my dining partner had already finished his meal by the time I received mine. While I appreciated that our server brought an order of fingerlings in the meantime, bringing another order plus mashed potatoes with the meal was a bit of starch overload. Our water glasses were never refilled, we weren’t offered a second drink or dessert. We normally tip 25% or more. Not this time.
   

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3. a

   angela VIP

   Kansas City13 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was very good and the portions were generous. Service was great. I would definitely go back.
   

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4. OT

   OpenTable Diner

   Kansas City2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 5

   My waitress forgot to put in out drinks. So we had dinner without drinks eventually it was fixed but after we basically ate our meal.
   

   Kona Grill - Kansas CityResponded today

   I am sorry your drinks were delayed, but we do love your 5 star review. Thank you for taking time out of your day.
   

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5. K

   Karl VIP

   Kansas City55 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our waitress (Emalea) was outstanding, would sit in her section again. Very pleasant and easy to strike a conversation with.
   

   Kona Grill - Kansas CityResponded 3 days ago

   Thank you for the great review. We love Emalea, too!
   

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6. T

   Tatiyana

   Kansas City1 review

   4.0

   Dined on March 9, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Outstanding I'm from Ohio it was my very first time going the food was amazing it came out in a good amount of time the bill was a little up there but it was a great experience for me and my wife good food good people
   

   Kona Grill - Kansas CityResponded on March 9, 2025

   Hello Tatiyana, Thank you so much for your kind words and the positive feedback! We're thrilled to hear that your first time dining at Kona Grill - Kansas City was memorable and you enjoyed our food. We strive to provide a great experience for all our guests, and it's always rewarding to hear when we've succeeded. We apologize if the value did not meet your expectations this time. We appreciate your feedback and will certainly take it into consideration as we continuously strive to improve our services. We look forward to welcoming you back soon! Best regards, The Management Team
   

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7. S

   Sherita

   Kansas City1 review

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 5

   I made reservations for my birthday and my experience was good. My issue was the server we had. Being that the reservation was to celebrate my birthday the server paid more attention to my guest than me which to me was disappointing. I would return hoping I had a different server
   

   Kona Grill - Kansas CityResponded on March 9, 2025

   Hey Sherita, Thank you for choosing Kona Grill - Kansas City for your birthday celebration. We're thrilled to hear that you enjoyed your experience. However, we're sorry to hear that you felt your service experience did not match your expectations. We always strive to provide attentive and personalized service to all our guests, regardless of the occasion. We appreciate your feedback and will certainly take it into consideration as we continuously work to improve. We hope to have the opportunity to serve you again in the future. Best, The Management Team
   

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8. s

   stephen VIP

   Oklahoma City69 reviews

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The waitress Emalea was excellent. Very friendly and did awesome job. We always enjoy coming here.
   

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9. OT

   OpenTable Diner

   Tallahassee3 reviews

   4.0

   Dined on March 8, 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Too expensive for what it is. Service was not good.
   

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10. P

    Priscilla VIP

    Kansas City16 reviews

    2.0

    Dined on February 23, 2025

    1. Overall 2
    2. Food 1
    3. Service 3
    4. Ambience 1

    This used to be a nice place. Now it’s a an expensive lease struggling to sell Applebee’s quality food at near Capital Grille prices. My reservation was adamant about making me commit to this prix fixe menu and then when I got there no one knew what I was talking about and then the finally figured it out. That was optional but those were cheap meals bundled together for an expensive price. Steak was tasteless and sushi not better than a strip mall place. I’m not exaggerating. This $450 bill for 7 of us (only 4 alcoholic drinks) was not worth it at all. I was embarrassed for my guests.
    

    Kona Grill - Kansas CityResponded on February 24, 2025

    Thanks for the feedback, Priscilla. We're sorry to hear that your experience at Kona Grill - Kansas City didn't meet your expectations. We take pride in our cuisine and it's disappointing to hear that you found our dishes lacking in flavor. We'll take your comments into consideration as we continually strive to improve our offerings. We hope you'll give us another chance in the future. Best, The Management Team
    

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