Kona Grill - Carmel

Review summary

1. M

   Matthew

   Raleigh

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The ambiance is nice. Service was kind but a little on the slow side. Nothing unrealistic though. Food in tasted pretty good overall, but portions in were small for the price. My group agreed that each plate seemed about $5-$7 more than what it should've been
   

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2. D

   David

   VIP

   Indiana

   41 reviews

   5.0

   41 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service. Delicious food. Everyone was in a great mood on Christmas Day which because it’s a holiday you never know. Very enjoyable meal.
   

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3. d

   darryl

   Indiana

   26 reviews

   5.0

   26 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Service and dinner was excellent, delicious Holiday cocktails
   

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4. J

   John

   Denver

   4 reviews

   3.0

   4 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Christmas dinner was not a present. Ordered the prime rib, worst prime rib I’ve ever had, dry, over cooked, flavorless. Others had similar experience with their food. Expensive lunch for a disappointing experience.
   

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5. J

   Jennifer

   Indiana

   6 reviews

   4.0

   6 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server was knowledgeable, friendly and gave good suggestions when we inquired about certain menu items. She took the time to steer us in the right direction when making our dinner selections. We were dining on Christmas Day and arrived before most of the crowd were expected later in the afternoon. This made for an enjoyable experience with not too much noise and extra attention from our server and management as they moved around checking in on tables. From the burgers to filet to salmon everything was cooked and seasoned perfectly. Those in our group that had the tuna tartare starter said it was fresh and well worth ordering. At the next table I could see the turkey and ham specials and they also looked delicious. We would definitely recommend coming back.
   

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6. S

   Syllesiah

   San Francisco

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was my second time going to Kona and I will continue to go because the service is top notch and the energy and vibe is always on point
   

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7. T

   Theresa

   Indiana

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   One diner had a food allergy and informed the server at the time of placing their order. Their food was made incorrectly which meant they had to wait for another entree to be made. By the time their food came out the rest of the table was done eating. Hair found in food Food was cold When asked the server for butter and salt for potatoes that were already nit very hot the server was seen refilling water glasses at another table. She forgot the butter and salt. We had to ask again and by that time the potatoes were very cold. She brought another side of potatoes which again were not hot. For the prices you pay the food is not up to the standards it should be. I will not return to this restaurant in the future.
   

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8. P

   Paul

   Indiana

   13 reviews

   1.0

   13 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Took 30 minutes for drinks to arrive and they were the wrong ones. Had to flag someone down to get that corrected (no sign of waiter) and that too another 15 minutes! Sushi was very good but service was terrible
   

   Kona Grill - CarmelResponded 1 day ago

   We apologize about your experience on Christmas Eve. When you have time can you please contact us at 317-324-1441. We want to find out more information about your experience and have the opportunity to win you back as a guest. Thanks, Christian Kilgard General Manager
   

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9. M

   Marsha

   Indiana

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food and our server Eric did an excellent job.
   

   Kona Grill - CarmelResponded 1 day ago

   Thank you for the amazing review. I will pass along your comments to Eric. It will really make his day. We hope to see you again soon. Cheers! Christian Kilgard General Manager
   

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10. M

    Maria

    Indiana

    7 reviews

    4.0

    7 reviews

    Dined 6 days ago

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Pretty good overall. I have not dined here in a long time and it has changed. The portions are smaller and price higher. The food was good but I do think it has gone down a bit in quality. The stir fry is not as good as it used to be and the chicken was very dry. Two people in our party of 7 didn’t get the correct dinner. The server did compensate but when you are treating guests to dinner you want them to get what they ordered. I will dine here again but it may not be favorite anymore.
    

    Kona Grill - CarmelResponded 3 days ago

    We apologize about your experience Maria. When you have time can you please contact us at 317-324-1441. We want to address the issues that occured during your visit and have the opportunity to win you back as a guest. Thanks, Christian Kilgard General Manager
    

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