Dined on February 16, 2025
- Overall 3
- Food 5
- Service 1
- Ambience 3
Food was great! The limited sushi menu was unfortunate since I know the sushi here is amazing, but the limited selection was not a great choice. Our server was non existent from the time we sat down to the time we left. We saw her twice and then we waited and waited until the manager noticed us with empty glasses and plates and started serving us instead. A different server came over to clear our plates and give us the check. It would have been nice to know if we were given to a different server, so we know who to talk to. We were also sat right next to where the servers were rolling silverware and it was so loud, we couldn't even hear the music or each other, so we had to move tables. When the check was available on the tablet we were charged for and $8.00 beer when I ordered a $3.00 beer, but nobody came over to help answer my question after that so I took the difference from the tip instead. We had higher hopes for our Valentine's dinner.
Kona Grill - BoiseResponded on February 18, 2025Hello this is the General Manager of Boise Kona Grill. I wanted to first give you my apology about your experience here with us. I take this feedback very serious, I would like to invite you to please send me an email to open the lines of communication between you and I so I may be able to speak with you privately and my hope is get this fixed with you asap. Thank you for leaving this feedback and I look forward to speaking to you. Please contact me at208-922-6511.