JOEY Bentall One

Review summary

1. T

   Tamara

   Vancouver

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Had a great time, they helped us celebrate a birthday within our party
   

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2. R

   Richard

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   The service was pretty good. I can’t complain explained all our options gave honest opinion about certain foods. What I really enjoyed was she took us around to the quiet side of the restaurant, which was great as I was there on a second date so the ambiance was perfect.
   

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3. N

   Neetu

   VIP

   Vancouver

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a lovely dinner and felt comfortable being there with our kids. The food and service was great.
   

   JOEY Bentall OneResponded 1 day ago

   Hi Neetu, Thank you so much for your 5 star review! We are thrilled to hear you had a wonderful dinner experience with your kids. We hope to see you again soon at JOEY Bentall One! Robyn Franklin Night Manager
   

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4. V

   Vik

   Vancouver

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We visited joeys last night and had a less-than-ideal experience, primarily due to the service. We had specifically booked a booth, but the one we were given was tucked away in a far corner. While there seemed to be plenty of available space, it would have been nice to be seated in a more comfortable, spacious area—or at least been asked about our preference. Throughout our visit, no one came to check on how our food or drinks were, which felt quite disappointing. It’s a standard expectation in dining to be asked for feedback, especially when something seems off. For example, we ordered an appetizer that had an unusual taste and was not enjoyable. We ended up leaving most of it untouched. Still, no one asked if there was an issue or if we needed anything else. This could have been an opportunity to ask for feedback. The drinks we ordered were not made correctly—mine had way too much ice, which diluted the flavor. Again, no one followed up to ensure everything was to our liking. The main course was good, thankfully, but the lack of attentive service throughout the meal overshadowed the food quality. A little more effort in customer care could have significantly improved the experience.
   

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5. S

   Shelley

   VIP

   Vancouver

   32 reviews

   5.0

   32 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent meal at Joey’s Bentall! Tried the cod for the first time, what a delicious dinner. I will be back just for the cod! The kids shared a cheeseburger and hubby had the katsu chicken salad, always delicious. The restaurant was busy, pre hockey game crowd. Our waiter Thomas G, was a star! He added to an already great meal, he was attentive in all the right ways, with a smile and a sense of humour.
   

   JOEY Bentall OneResponded 3 days ago

   Hi Shelley, Thank you for taking the time to write such a wonderful review! We are pleased to hear that you enjoyed the Oven Roasted Cod and over all food & service experience. Thank you for your kind words about Thomas! We look forward to seeing you back soon. Robyn Franklin Night Manager
   

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6. d

   douglas

   Vancouver

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   amazing service, great food,,,,,so tasty !!! very consistent, high quality, love the new menu items
   

   JOEY Bentall OneResponded 3 days ago

   Hi Douglas, Thank you so much for the glowing review! We are thrilled to hear that you enjoyed the service and food. We can't wait to see you again soon! Robyn Franklin Night Manager
   

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7. T

   Taeseung

   Vancouver

   1 review

   1.0

   1 review

   Dined on December 22, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   My steak was cold and grainy and the burger patty was too salty
   

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8. D

   Daryl

   Toronto

   29 reviews

   4.0

   29 reviews

   Dined on December 22, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We arrived in time for happy hour. The food was good and the server friendly. It was just what we wanted. The room was very nicely decorated and comfortable.
   

   JOEY Bentall OneResponded 3 days ago

   Hi Daryl, Thank you so much for your feedback! We are happy to hear that you enjoyed the food and service. If you have any further feedback to provide to gain the 5th star, please do not hesitate to contact us directly. We hope to see you again soon! Robyn Franklin Night Manager
   

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9. V

   Victoria

   VIP

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined on December 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All eight meals were delicious, great choices, and options for vegetarian. Place was near full with good vibe and music was pleasant and not loud so we could speak amongst the whole table. Prompt and friendly service. Meals came out quickly and we were able to finish in an hour and head to our event.
   

   JOEY Bentall OneResponded 3 days ago

   Hi Victoria, Thank you for the glowing review! We are thrilled to hear that you enjoyed our array of food options, service, and vibe. We hope to serve you again soon! Robyn Franklin Night Manager
   

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10. P

    Pamela

    Toronto

    1 review

    3.0

    1 review

    Dined on December 21, 2024

    1. Overall 3
    2. Food 5
    3. Service 5
    4. Ambience 4

    Restaurant was “overbooked” and we had to wait a long time for a table. Staff graciously offered a free glass of sparkling wine to help pass the time
    

    JOEY Bentall OneResponded 3 days ago

    Hi Pamela, Thank you for your feedback. We apologize for the wait time to be seated, but are happy to hear that you enjoyed our complimentary bubbly at the door! Please reach out to me directly, and we'd love to have you in for another experience. Robyn Franklin Night Manager
    

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