High Road Brasserie

Review summary

1. S

   Steph

   London

   39 reviews

   vip
   2.0

   39 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   maybe it was the time of year or the time of day but overall a very disappointing lunch at High Road Brasserie. Ambience was lacking although the restaurant was busy - we got a table by the door which was fine but had to ask twice for a drink for one of our party and then later for some ketchup. Burgers were the saddest things I have seen for a long time, small and dried out - looked like they had been sitting around for a long time. I remember when this place used to feel special - everything now feels tired and compromised. Menu was not inspiring. Won't be going back.
   

   High Road BrasserieResponded today

   Thank you for taking the time to share your feedback with us, Steph. We're disappointed to hear that your overall experience was not up to standard. I'll be reaching out to you in private to discuss details further. Thanks
   

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2. L

   Lyndsay

   London

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   I usually love the chicken Milanese as it’s very thin and crispy. Today it was thick and a bit tough. Not quite as good as usual.
   

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3. P

   Peter

   London

   1 review

   5.0

   1 review

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice and cozy, with amazing food and friendly staff
   

   High Road BrasserieResponded on November 17, 2024

   Thank you so much for taking the time to share your feedback with us, Peter. We look forward to seeing you again soon.
   

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4. L

   Lucy

   London

   7 reviews

   2.0

   7 reviews

   Dined on November 5, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Love the Soho house venues but have eaten here twice and on both occasions left feeling somewhat underwhelmed. Cold Souffle once and when they reappeared with a replacement it was much the same as the first. The one member of staff who looked after us was very nice so that was a plus point.
   

   High Road BrasserieResponded on November 17, 2024

   Thank you for taking the time to share your experience with us, Lucy. Your feedback is important to us and will help us to improve. Apologies for getting you the souffle out cold twice, but we are happy to hear that you enjoyed the service from one of our team member. We hope to see you again in the future.
   

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5. d

   david

   London

   19 reviews

   4.0

   19 reviews

   Dined on November 4, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Not been here for over a year. We both had smoked haddock soufle with a lemon sauce - very good For main we had the special which was roast pork belly. Not overcooked and the crackling was good. We'll be back
   

   High Road BrasserieResponded on November 17, 2024

   Thank you for taking the time to share your experience with us, David. We appreciate your feedback, I am glad you enjoyed your visit. We look forward to seeing you again soon.
   

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6. B

   Brendan

   London

   16 reviews

   vip
   4.0

   16 reviews

   Dined on November 4, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Always looked after beautifully. Great service .Thank you
   

   High Road BrasserieResponded on November 17, 2024

   Thanks, Brendan! We will share your lovely feedback with our teams. We look forward to seeing you again soon.
   

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7. K

   Karin

   London

   2 reviews

   2.0

   2 reviews

   Dined on October 25, 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   Loved this Brasserie, but the standard of food has generally deteriorated. Our recent meal here was simply dreadful. We only stayed and paid as we had invited friends to celebrate a birthday. Mains were moules marinière - zero taste, moules minuscules with many 'empty' shells, generally tasted like pre-fab cheap dish. Thank goodness the waitress was simply lovely and professional.
   

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8. A

   Alec

   London

   6 reviews

   vip
   5.0

   6 reviews

   Dined on October 23, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   My go to cafe in Chiswick for reliable food and good service and good value. Happy staff.
   

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9. D

   Diana

   London

   9 reviews

   5.0

   9 reviews

   Dined on October 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and care especially as I am gluten and dairy free. Food was delicious
   

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10. E

    Emma

    London

    3 reviews

    3.0

    3 reviews

    Dined on October 16, 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 2

    Food was reasonable but service was poor, especially on drinks. I arrived at 7.15pm and ordered two glasses of champagne for a celebration with my sister. Twenty minutes later I chased up and still had to wait another five minutes (and ask again for them) though to be fair the waitress then said they were on the house due to the long wait. The same thing happened with the wine order - we had to ask twice and it was a long time coming, so there seems to be an issue between waiting staff and the bar team. The decor is nice but our table felt like we were in a thoroughfare, lots of waiting staff dashing past our table and yet the service felt really slow. Overall a bit lacking in atmosphere and didn’t feel particularly special even though we’d come for a celebration.
    

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