Granite City Food & Brewery - Schaumburg

Review summary

1. D

   David

   VIP

   Chicago

   10 reviews

   2.0

   10 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   Our food order was taking forever. We finally got our Brussel Sprouts Appetizer but then waited 10minutes for silverware. After waiting another 30 minutes we finally got a salad. Then after another 40 minutes we asked to get the bill for what we did get because we have now been here two hours and we had other plans to get to. The manager did come and apologize and worked with us on our bill. We love this restaurant and will go back again, just not on busy holidays.
   

   Granite City Food & Brewery - SchaumburgResponded 1 day ago

   Hi David, thank you for sharing your experience at Granite City Brewery. We're sorry to hear about the delays and the issues with your order. We understand how frustrating that can be, especially when you have other plans. Your feedback is valuable, and we will take action to look into these concerns with our team to improve our service. We're glad to hear that you still love our restaurant and look forward to serving you better on your next visit.
   

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2. B

   Brad

   Las Vegas

   35 reviews

   3.0

   35 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   We waitedb45 minutes from our salad to .ain't meal being delivered
   

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3. J

   JAMES

   Chicago

   5 reviews

   3.0

   5 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   It was NYE so they were busy. My toddler ordered a grilled cheese and fries. Her food came late about 10 minutes after me and my wife got 2 rounds of drinks, an appetizer, salad, and our meals. Price was a bit high for the overall experience.
   

   Granite City Food & Brewery - SchaumburgResponded 2 days ago

   Hi JAMES, Thank you for your review of your visit to Granite City Brewery. We apologize for the delay in your toddler's meal and understand how important timely service is, especially for families. Your feedback about the pricing and overall experience is valuable, and I will ensure our team looks into these concerns for improvement. We appreciate you sharing your thoughts and hope to provide you with a better experience in the future.
   

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4. K

   Konrad

   Chicago

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 4

   It took our server almost 30 minutes to bring us water, each round of drinks also took a very long time. I ordered a burger with waffle fries, my fries were cold. We also ordered mac and cheese and the chicken was not good at all. We did not eat the mac and cheese. Between the mediocre food and poor service we did not have a good time and will not be returning
   

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5. D

   Dennis

   Chicago

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Table and bar service were terrible. Food was cold.
   

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6. P

   Phaedra

   Chicago

   1 review

   3.0

   1 review

   Dined on December 15, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Always good food however the service during lunch is not good. Super slow. It took us 30 minutes to get our food after waiting 5 minutes for someone to appear to seat us. Seems like they had 1 server for 1/2 of the floor.
   

   Granite City Food & Brewery - SchaumburgResponded on December 16, 2024

   Hi Phaedra, Thank you for sharing your experience at Granite City Brewery. I’m pleased to hear you enjoyed the food, but I apologize for the slow service during your lunch visit. Your feedback regarding the staffing issues is important, and I will ensure our team looks into this matter to improve our service. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future. Thank you for your understanding!
   

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7. B

   Brian

   Chicago

   4 reviews

   1.0

   4 reviews

   Dined on December 15, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Server was rude. We were sat right by the kitchen. Couldn’t hear music even though you can pay to play songs. The beer was warm and the food was cold.
   

   Granite City Food & Brewery - SchaumburgResponded on December 16, 2024

   Hi Brian, I’m truly sorry to hear about your recent experience at Granite City Brewery. It’s disappointing to learn that our service and food quality did not meet your expectations. Your feedback regarding the server's attitude and the temperature of the beer and food is important to us. We will look into these issues with our team to ensure improvements are made. Thank you for sharing your thoughts, and we hope you might consider giving us another chance for a better experience in the future. Best, Granite City Brewery Management
   

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8. N

   Nadine

   Chicago

   10 reviews

   5.0

   10 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food! Service was top notch. Their cocktails are very creative.
   

   Granite City Food & Brewery - SchaumburgResponded on December 9, 2024

   Hi Nadine! Thank you for your fantastic review of Granite City Brewery! We're thrilled to hear that you enjoyed the great food and top-notch service, as well as our creative cocktails. Your kind words inspire our team to continue delivering exceptional experiences. We look forward to welcoming you back soon for another wonderful meal! Cheers!
   

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9. J

   Joel

   Las Vegas

   7 reviews

   5.0

   7 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were excellent. Good-sized portions at reasonable prices.
   

   Granite City Food & Brewery - SchaumburgResponded on December 9, 2024

   Hi Joel! Thank you for your wonderful review of Granite City Brewery! We're thrilled to hear that you enjoyed the food and service, and that our portions met your expectations. Your positive feedback inspires our team to continue delivering great experiences. We look forward to welcoming you back soon for another delicious meal! Cheers!
   

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10. M

    Marjorie

    Chicago

    2 reviews

    2.0

    2 reviews

    Dined on November 28, 2024

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 2

    Not recommended. Went for Thanksgiving buffet. Had a late seating time which could partially explain quality of food. No carving station just pre-cut turkey & some type of beef. The only green vegetable offered was dried up green beans with some onion straws on top. Stuffing was glue-like & not good. Dessert consisted of sad looking flat pre-cut pieces of pumpkin & pecan pie cut in strange different sizes.
    

    Granite City Food & Brewery - SchaumburgResponded on December 2, 2024

    Hi Marjorie, I'm sorry to hear that your Thanksgiving buffet experience at Granite City Brewery did not meet your expectations. We strive to provide a satisfying dining experience, and your feedback regarding the food quality is important to us. We will take action to look into your concerns with our team. Thank you for sharing your thoughts, and we hope you might consider giving us another opportunity to serve you better in the future.
    

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