Granite City Food & Brewery - Schaumburg

Review summary

1. J

   Judi

   Chicago

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Thanksgiving All You Can Eat Buffet was OUTSTANDING!! Food was delicious. Service was great. Definitely going to be an annual tradition
   

   Granite City Food & Brewery - SchaumburgResponded 1 day ago

   Hi Judi! Thank you for your outstanding review! We’re thrilled to hear that you enjoyed the Thanksgiving All You Can Eat Buffet at Granite City Brewery. It's wonderful to know that both the food and service exceeded your expectations. We truly appreciate your feedback and are delighted that you plan to make this an annual tradition. Our team looks forward to welcoming you back for more delicious meals and great experiences in the future! Cheers!
   

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2. E

   Elizabeth

   Chicago

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We Do not go out for Thanksgiving, we cook and stay home. But as the sole remaining cook in my immediate family, it has become "too much" with recent knee problems. Not knowing where to go for best experience as well as a Turkey meal, I did online research and Granite city came up. The variety of your buffet + the decent price made you my 2nd choice. My 1st choice was close to home and I've heard great reviews by friends about their food and especially Thanksgiving buffet. But my brother and Fiance were not sure of time the could arrive, so last minute reservations were too late. Granite city had various times open, so I took a chance. Turned out great! It wasn't too busy.(we hate crowds) the food was excellent, fresh and refilled often...and the price was well worth it! My favorite foods were 1. The stuffing 2. The salmon and 3. Sweet potatoes. My brother and Fiance loved everything especially Turkey, mashed potatoes, pot roast and stuffing. Thank you for a wonderful Thanksgiving meal and experience!
   

   Granite City Food & Brewery - SchaumburgResponded 1 day ago

   Hi Elizabeth! Thank you for your wonderful review! We're thrilled to hear that you had a great Thanksgiving experience at Granite City Brewery. It's fantastic that you enjoyed the buffet and found the food to be excellent, especially the stuffing (also my personal favorite), salmon, and sweet potatoes. Your feedback is invaluable to us and motivates our team to keep delivering high-quality experiences. We appreciate your support and hope to welcome you back for more delicious meals in the future! Cheers!
   

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3. s

   siu

   Chicago

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 3

   Going out for Thanksgiving dinner with my family. We knew there was buffet but Also received a menu with drinks and other entrees in case we didn’t want to do the buffet. We were told to go take a look and make a decision. When we came back to our table, we were told that the buffet was the only option. We had no choice but to stay for the buffet or leave hungry with no holiday dinner. The meal was very typical old traditional Thanksgiving meal with no other extras. It was totally not worth what we paid BUT had no other choice. Either starve or stick with it.
   

   Granite City Food & Brewery - SchaumburgResponded today

   Thank you for your review, Siu! We're glad you chose Granite City Brewery for your Thanksgiving dinner, but we're sorry to hear about the confusion regarding the buffet and menu options. Your feedback about the meal experience is important to us, and we'll certainly look into this situation to ensure a better experience for future guests. We appreciate your input and hope to welcome you back soon for a more enjoyable visit!
   

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4. K

   Kim

   Chicago

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for Thanksgiving buffet dinner. The food was good and was refilled promptly. Service was excellent. Our dishes were cleared promptly and drinks were refilled very quickly.
   

   Granite City Food & Brewery - SchaumburgResponded today

   Hi Kim! Thank you for your wonderful review! We're so glad to hear that you enjoyed the Thanksgiving buffet at Granite City Brewery and that our team provided excellent service. It's great to know the food was promptly refilled and your dishes were cleared efficiently. Your feedback is truly appreciated, and we will continue to strive to make every dining experience exceptional. We look forward to welcoming you back soon for another fantastic meal!
   

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5. T

   Tim

   Chicago

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Everything tasted very good ... could use the dark meat from the turkey and gravy was very salty Check salt next time and put that dark meat out Thank you
   

   Granite City Food & Brewery - SchaumburgResponded 1 day ago

   Thank you for your feedback, Tim! We're glad to hear that you enjoyed the taste of your meal. We appreciate your comments regarding the turkey and gravy. Your suggestions about checking the saltiness and including more dark meat will be shared with our kitchen team as we strive to improve our offerings. We value your input and hope to provide you with an even better experience next time at Granite City Brewery!
   

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6. K

   Katrina

   Chicago

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Beware if you have allergies, I have a corn allergy and asked the bread to be checked for cornmeal before I ordered (FDA does not require it listed as an ingredient if it’s dusted)which I had mentioned, I asked the server to check the bread he checked with the chef who told him it didn’t when the food came the baguette was indeed dusted with a mix of semolina and cornmeal. The server comped the meal but I basically had fries for dinner. The rest of my family loved their meals. Therefore if you have no dietary restrictions this is a good place to eat.
   

   Granite City Food & Brewery - SchaumburgResponded 7 days ago

   Hi Katrina, Thank you for sharing your experience with us. I'm truly sorry to hear about the issue with the bread and your corn allergy. We take dietary restrictions very seriously, and your feedback will help us address this with our team to ensure better communication and safety for our guests. I'm glad to hear your family enjoyed their meals, and I hope you'll consider visiting us again for a more positive experience. Thank you for your understanding!
   

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7. j

   joseph

   Chicago

   1 review

   4.0

   1 review

   Dined on November 22, 2024

   1. Overall 4
   2. Food 3
   3. Service 2
   4. Ambience 4

   We had an issue with our check. They charged us for another tables check, and did not realize this until it had went through. The notified us of the issue, then took 30 minutes to resolve it. I paid for our check and I now have to wait 2 to 5 business days to have the money returned to my account. The manager did not offer any type of compensation for there error and wasting my time. Just a sorry and explained what occurred.
   

   Granite City Food & Brewery - SchaumburgResponded 7 days ago

   Thank you for your feedback, Joseph. We sincerely apologize for the mix-up with your check and the delay in resolving the issue. We understand how frustrating this must have been, and we appreciate your patience during the process. Your comments regarding compensation will be shared with our management team for review. We strive to provide a better experience for all our guests and hope to have the opportunity to welcome you back soon for a more enjoyable visit.
   

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8. B

   Brian

   Chicago

   15 reviews

   5.0

   15 reviews

   Dined on November 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and very good choices. Lunch combos are perfect.
   

   Granite City Food & Brewery - SchaumburgResponded on November 22, 2024

   Hi Brian, thank you for your fantastic review! We're thrilled to hear that you enjoyed our food and found the lunch combos perfect. Your feedback is greatly appreciated and inspires our team to continue providing great dining experiences. We look forward to welcoming you back soon for more delicious meals!
   

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9. K

   Ken

   Chicago

   23 reviews

   vip
   5.0

   23 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had great, friendly service and a delicious meal.
   

   Granite City Food & Brewery - SchaumburgResponded on November 16, 2024

   Hi Ken, thank you for your wonderful review! We're thrilled to hear that you enjoyed the friendly service and your meal at Granite City Brewery. Your satisfaction means a lot to us, and we look forward to welcoming you back for another great experience soon!
   

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10. M

    M-J

    Chicago

    48 reviews

    3.0

    48 reviews

    Dined on November 4, 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3

    The service on this occasion was terrible. We didn’t seem to have a permanent wait person assigned to our table and even had a hard time finding someone to refill our water.  The food was good, but the service was not. 
    

    Granite City Food & Brewery - SchaumburgResponded on November 8, 2024

    Hi M-J, Thank you for your feedback regarding your recent visit to Granite City Brewery. We're glad to hear you enjoyed the food, but we sincerely apologize for the service issues you experienced. It’s important to us that our guests feel well taken care of, and your comments will be shared with our team to ensure improvements are made. We appreciate your understanding and hope to have the chance to provide you with a better experience in the future. Thank you for your patience!
    

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