Fujiyama Steak House of Japan

Review summary

1. s

   suzanne

   Indiana

   5 reviews

   vip
   1.0

   5 reviews

   Dined on November 17, 2024

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   We had a reservation at 7:30 and we weren’t sat until 45 minutes later. Overall dinner took 3 hours from the time we arrived to when we left. The dinner itself was about an hour with the other 2 hours spent there waiting to be sat, our server, food, everything. There were a bunch of employees standing around yet the service was so slow, barely were offered refills, and then they charged 20% gratuity for a party of 6 and unfortunately it wasn’t deserved due to the experience. Food was “fine” but will not be back.
   

   Fujiyama Steak House of JapanResponded 3 days ago

   Thank you for your feedback, and I apologize for the delays and slow service you experienced. We strive to provide great service, and it’s clear we fell short during your visit. We’ll be addressing these issues with our team to improve. We understand your concerns about the gratuity charge and will review this to ensure it aligns with our service. We appreciate your comments and hope to have the chance to serve you better in the future.
   

   Is this helpful?

   Report
2. E

   Eric

   Chicago

   1 review

   1.0

   1 review

   Dined on November 17, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We arrived at 7:20 for our 7:30 hibachi reservation for 3. At 8 we asked how much longer we would be waiting and were told there were still 2 tables to be seated. We were seated at 8:20 at a table for 8 with 9 chairs. We decided that we did not want to spend over $100 crammed into a table that was too small after waiting over an hour so we left.
   

   Fujiyama Steak House of JapanResponded 3 days ago

   Thank you for sharing your feedback. We sincerely apologize for the wait and the seating arrangement you experienced. We understand how frustrating it must have been to wait longer than expected and feel uncomfortable at your table. This is not the experience we aim to provide, and we will address this issue with our team to improve the guest experience. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
   

   Is this helpful?

   Report
3. S

   Stephanie

   Indiana

   1 review

   5.0

   1 review

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always an amazing time and fantastic food! My go to hibachi
   

   Fujiyama Steak House of JapanResponded 3 days ago

   Thank you so much for the kind words! We're thrilled to hear you always have a great time with us. We can’t wait to welcome you back for more fantastic hibachi!
   

   Is this helpful?

   Report
4. J

   John

   Indiana

   1 review

   3.0

   1 review

   Dined on November 10, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Super disappointed with the menu changes. They have basically substituted the hibachi dinner shrimp with broccoli and carrots, and fried rice is now included. Not a fan of the broccoli and carrots at all, so requested our meals without. The teriyaki chicken tasted different, as well as the fried rice. Different sauce used maybe? Definitely not as good as it has always been. They even took away their mints at the door. Been coming to Fujiyama for 30+ years, and not sure if we will come back. At least not until we've tried other hibachi restaurants first.
   

   Fujiyama Steak House of JapanResponded on November 17, 2024

   Hi John! Thank you for your feedback! We appreciate your loyalty over the past 30+ years. We understand that menu changes can be disappointing, especially when they affect items you’ve come to love. With food allergies becoming more prevalent, we’ve adjusted our menu for safety and consistency while making portion sizes larger to ensure value. We recognize rising operational costs and are dedicated to supporting our nearly 100 local staff members. These updates, along with those costs, prompted necessary changes to maintain the quality you expect from us. We’re sorry if your recent experience fell short, and we’d love the opportunity to make it right. Please let us know when you plan to visit again, and we’ll do our best to ensure a great experience. We look forward to welcoming you back!
   

   Is this helpful?

   Report
5. S

   Shannon

   Indiana

   1 review

   5.0

   1 review

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We came to celebrate my husband's birthday. It was a little noisy but great all in all. our chef was awesome we have been here several times, and he was the best we have had so far. This is the first time we got a sparkling pineapple for a birthday celebration. Nice touch!!
   

   Fujiyama Steak House of JapanResponded on November 16, 2024

   Thank you so much for celebrating your husband's birthday with us! We're thrilled to hear that you had a great experience and enjoyed the sparkling pineapple, what a fun touch for a special occasion! We're also glad to hear that your chef made such a positive impact, we'll be sure to share your feedback with them. We appreciate you returning to us and can't wait to welcome you back for more memorable moments!
   

   Is this helpful?

   Report
6. A

   Amanda

   Indiana

   2 reviews

   3.0

   2 reviews

   Dined on November 5, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 2

   Everyone used to receive shrimp with their order, they took that away to give you broccoli and carrots mixed with the other vegetables. The new sauce is not good, its to sweet and thick. The filet was a terrible cut for all 4 people who got it. The sirloin was actually the best cut of meat. Definitely not worth the price anymore.
   

   Fujiyama Steak House of JapanResponded on November 17, 2024

   Thank you for your feedback! We understand the menu changes, like replacing the shrimp appetizer, can be disappointing. These adjustments were made for consistency and larger portion sizes. These adjustments were made with food allergies and consistency in mind, along with an effort to offer larger portion sizes. We’d also like to clarify that our sauce recipe hasn’t changed. We recognize rising operational costs and are dedicated to supporting our nearly 100 local staff members. These updates, along with those costs, prompted necessary changes to maintain the quality you expect from us. We’re sorry the filet didn’t meet expectations but are glad you enjoyed the sirloin. We’d love the chance to ensure a better experience on your next visit. Thank you for your support!
   

   Is this helpful?

   Report
7. J

   Jonathan

   Indiana

   1 review

   vip
   5.0

   1 review

   Dined on November 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Haven’t been to Fujiyama in over 20 years. The place was much nicer than I remembered it to be and the food was even better. We love Hibachi and I don’t know why we haven’t been back for so long, but it is now back in the radar.
   

   Fujiyama Steak House of JapanResponded on November 17, 2024

   Hi Jonathan! Thank you so much for your kind words and for coming back after 20 years! We’re thrilled to hear you enjoyed the ambiance and food. We’ve worked hard to stabilize the quality of our dishes, and it means a lot to know you noticed. We’re also excited to share that we’re planning to open a new location around Greenwood hopefully next year. It’s going to have an even nicer ambiance, and we’re sure you’ll love it! Thank you for your support, and we look forward to serving you again soon!
   

   Is this helpful?

   Report
8. J

   Jeff

   Indiana

   7 reviews

   5.0

   7 reviews

   Dined on October 31, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Had a reservation and we were sat promptly and the host staff greeted us kindly. Server came to the table and got drinks for everyone and then took everyone’s order. Chef started making food and told my wife the Geisha no longer comes with shrimp….so we paid $6 more than teriyaki chicken for two more bites of chicken?? For this reason I cannot give a five star for value, or food either. We will come back, but I will be confirming that the description on the menu is accurate. Honestly, our waitress should’ve said something about this when she ordered, but maybe there was a mistake made somewhere along the way? Who knows, who cares, it’s $6 so I’m not gonna make a case about it…but just confirm there is good info going out when you order!
   

   Fujiyama Steak House of JapanResponded on November 3, 2024

   Thank you so much for dining with us and sharing your experience. We’re thrilled to hear that you were greeted warmly and promptly seated, and that our team provided attentive service. We’re truly sorry for the miscommunication regarding the Geisha entrée. Your feedback is invaluable, and we’ll ensure that our menu descriptions are up-to-date and that our servers are well-informed to avoid any future misunderstandings. Thank you for bringing this to our attention, and we look forward to welcoming you back soon for an even better experience!
   

   Is this helpful?

   Report
9. T

   Tim

   Indiana

   56 reviews

   3.0

   56 reviews

   Dined on October 26, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Chef was a very good entertainer, Very GOOD!! I ordered med rare steak and it was cooked WELL done, rest of the food was just all right..
   

   Fujiyama Steak House of JapanResponded on November 4, 2024

   Thank you for your review! We’re glad to hear that you enjoyed the entertainment from our chef. However, I’m sorry to learn that your steak was overcooked and that the rest of your meal didn’t fully meet your expectations. Your feedback is valuable, and I will make sure to address this with our kitchen team to improve our cooking consistency. We hope to have the chance to provide you with a better experience during your next visit. Thank you for sharing your thoughts!
   

   Is this helpful?

   Report
10. A

    Andrea

    Indiana

    14 reviews

    5.0

    14 reviews

    Dined on October 26, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    My husband and I are both gluten free. Our chef went above and beyond to cook our meals first and with GF ingredients before cooking the other food in our party. We actually didn’t realize that this would be done so next time we will just sit in the restaurant part so that the rest of our party doesn’t have to wait on their food. (We felt so bad!) Nonetheless our chef was amazing. Everything was delicious. A great experience.
    

    Fujiyama Steak House of JapanResponded on November 4, 2024

    Thank you for your wonderful review! We’re thrilled to hear that our chef went above and beyond to accommodate your gluten-free needs and that you enjoyed your meals. We appreciate your understanding regarding the timing, and we’re glad you had a great experience overall. Your feedback means a lot to us, and we can’t wait to welcome you and your husband back for another delicious meal!
    

    Is this helpful?

    Report